Overview of crmCommon

CDM standard entities

Sub-folders

Name
accelerators
projectCommon
sales
service
solutions

Entities

Name	Description
Account	Business that represents a customer or potential customer. The company that is billed in business transactions.
AccountLeads	description.
Activity	Task performed, or to be performed, by a user. An activity is any action for which an entry can be made on a calendar.
Appointment	Commitment representing a time interval with start/end times and duration.
Campaign	Container for campaign activities and responses, sales literature, products, and lists to create, plan, execute, and track the results of a specific marketing campaign through its life.
CampaignActivity	Task performed, or to be performed, by a user for planning or running a campaign.
CampaignActivityItem	Work item of a campaign activity, such as a list or sales literature.
CampaignItem	Work item in a campaign, a list or sales literature.
CampaignResponse	Response from an existing or a potential new customer for a campaign.
Contact	Person with whom a business unit has a relationship, such as customer, supplier, and colleague.
ContactLeads
Email	Activity that is delivered using email protocols.
Fax	Activity that tracks call outcome and number of pages for a fax and optionally stores an electronic copy of the document.
Lead	Prospect or potential sales opportunity. Leads are converted into accounts, contacts, or opportunities when they are qualified. Otherwise, they are deleted or archived.
LeadAddress	Address information for a lead.
Letter	Activity that tracks the delivery of a letter. The activity can contain the electronic copy of the letter.
MarketingList	Group of existing or potential customers created for a marketing campaign or other sales purposes.
MarketingListMember	Item in a marketing list.
PhoneCall	Activity to track a telephone call.
QuickCampaign	System operation used to perform lengthy and asynchronous operations on large data sets, such as distributing a campaign activity or quick campaign.
RecurringAppointment	The Master appointment of a recurring appointment series.
SocialActivity	For internal use only.