Case Resolution (IncidentResolution) entity reference
Special type of activity that includes description of the resolution, billing status, and the duration of the case.
Added by: Service Solution
Messages
| Message | SDK class or method |
|---|---|
| Assign | AssignRequest |
| Create | CreateRequest or Create |
| Delete | DeleteRequest or Delete |
| GrantAccess | GrantAccessRequest |
| ModifyAccess | ModifyAccessRequest |
| Retrieve | RetrieveRequest or Retrieve |
| RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
| RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
| RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
| RevokeAccess | RevokeAccessRequest |
| SetState | SetStateRequest |
| Update | UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | IncidentResolutions |
| DisplayCollectionName | Case Resolutions |
| DisplayName | Case Resolution |
| EntitySetName | incidentresolutions |
| IsBPFEntity | False |
| LogicalCollectionName | incidentresolutions |
| LogicalName | incidentresolution |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | activityid |
| PrimaryNameAttribute | subject |
| SchemaName | IncidentResolution |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ActivityAdditionalParams
- ActivityId
- ActualDurationMinutes
- ActualEnd
- ActualStart
- BCC
- Category
- CC
- Community
- Customers
- DeliveryPriorityCode
- Description
- ExchangeItemId
- ExchangeWebLink
- From
- ImportSequenceNumber
- IncidentId
- IsBilled
- IsMapiPrivate
- IsWorkflowCreated
- LastOnHoldTime
- LeftVoiceMail
- OptionalAttendees
- Organizer
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- Partners
- PriorityCode
- ProcessId
- RegardingObjectId
- RegardingObjectIdName
- RegardingObjectIdYomiName
- RegardingObjectTypeCode
- RequiredAttendees
- Resources
- ScheduledEnd
- ScheduledStart
- ServiceId
- SLAId
- SortDate
- StageId
- StateCode
- StatusCode
- Subcategory
- Subject
- TimeSpent
- TimeZoneRuleVersionNumber
- To
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
ActivityAdditionalParams
| Property | Value |
|---|---|
| Description | Additional information provided by the external application as JSON. For internal use only. |
| DisplayName | Activity Additional Parameters |
| Format | TextArea |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | activityadditionalparams |
| MaxLength | 8192 |
| RequiredLevel | None |
| Type | Memo |
ActivityId
| Property | Value |
|---|---|
| Description | Unique identifier of the case resolution activity. |
| DisplayName | Case Resolution |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | activityid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
ActualDurationMinutes
| Property | Value |
|---|---|
| Description | Actual duration of the case resolution activity in minutes. |
| DisplayName | Actual Duration |
| Format | Duration |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | actualdurationminutes |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
ActualEnd
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Actual end time of the case resolution activity. |
| DisplayName | Actual End |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | actualend |
| RequiredLevel | None |
| Type | DateTime |
ActualStart
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Actual start time of the case resolution activity. |
| DisplayName | Actual Start |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | actualstart |
| RequiredLevel | None |
| Type | DateTime |
BCC
| Property | Value |
|---|---|
| Description | Blind Carbon-copy (bcc) recipients of the activity. |
| DisplayName | BCC |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | bcc |
| RequiredLevel | None |
| Targets | account,contact,lead,systemuser |
| Type | PartyList |
Category
| Property | Value |
|---|---|
| Description | Category for the case resolution activity. |
| DisplayName | Category |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | category |
| MaxLength | 250 |
| RequiredLevel | None |
| Type | String |
CC
| Property | Value |
|---|---|
| Description | Carbon-copy (cc) recipients of the activity. |
| DisplayName | CC |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | cc |
| RequiredLevel | None |
| Targets | account,contact,lead,systemuser |
| Type | PartyList |
Community
| Property | Value |
|---|---|
| Description | Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only. |
| DisplayName | Social Channel |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | community |
| RequiredLevel | None |
| Type | Picklist |
Community Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Other | Other default |
| 1 | Facebook item. | |
| 2 | Twitter. |
Customers
| Property | Value |
|---|---|
| Description | Customer with which the activity is associated. |
| DisplayName | Customers |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | customers |
| RequiredLevel | None |
| Targets | account,contact |
| Type | PartyList |
DeliveryPriorityCode
| Property | Value |
|---|---|
| Description | Priority of delivery of the activity to the email server. |
| DisplayName | Delivery Priority |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | deliveryprioritycode |
| RequiredLevel | None |
| Type | Picklist |
DeliveryPriorityCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Low | |
| 1 | Normal | |
| 2 | High |
Description
| Property | Value |
|---|---|
| Description | Type additional information that describes the case resolution. |
| DisplayName | Description |
| Format | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | description |
| MaxLength | 100000 |
| RequiredLevel | None |
| Type | Memo |
ExchangeItemId
| Property | Value |
|---|---|
| Description | The message id of activity which is returned from Exchange Server. |
| DisplayName | Exchange Item ID |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | exchangeitemid |
| MaxLength | 200 |
| RequiredLevel | None |
| Type | String |
ExchangeWebLink
| Property | Value |
|---|---|
| Description | Shows the web link of Activity of type email. |
| DisplayName | Exchange WebLink |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | exchangeweblink |
| MaxLength | 1250 |
| RequiredLevel | None |
| Type | String |
From
| Property | Value |
|---|---|
| Description | Person who the activity is from. |
| DisplayName | From |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | from |
| RequiredLevel | None |
| Targets | account,contact,lead,systemuser |
| Type | PartyList |
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
IncidentId
| Property | Value |
|---|---|
| Description | Unique identifier of the case. |
| DisplayName | Case |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | incidentid |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
IsBilled
| Property | Value |
|---|---|
| Description | Information about whether the case resolution activity was billed as part of resolving a case. |
| DisplayName | Is Billed |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | isbilled |
| RequiredLevel | None |
| Type | Boolean |
IsBilled Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
IsMapiPrivate
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Is Private |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | ismapiprivate |
| RequiredLevel | None |
| Type | Boolean |
IsMapiPrivate Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
IsWorkflowCreated
| Property | Value |
|---|---|
| Description | Information that specifies if the case resolution activity was created from a workflow rule. |
| DisplayName | Is Workflow Created |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | isworkflowcreated |
| RequiredLevel | None |
| Type | Boolean |
IsWorkflowCreated Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
LastOnHoldTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Contains the date and time stamp of the last on hold time. |
| DisplayName | Last On Hold Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | lastonholdtime |
| RequiredLevel | None |
| Type | DateTime |
LeftVoiceMail
| Property | Value |
|---|---|
| Description | Left the voice mail |
| DisplayName | Left Voice Mail |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | leftvoicemail |
| RequiredLevel | None |
| Type | Boolean |
LeftVoiceMail Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
OptionalAttendees
| Property | Value |
|---|---|
| Description | List of optional attendees for the activity. |
| DisplayName | Optional Attendees |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | optionalattendees |
| RequiredLevel | None |
| Targets | account,contact,lead,systemuser |
| Type | PartyList |
Organizer
| Property | Value |
|---|---|
| Description | Person who organized the activity. |
| DisplayName | Organizer |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | organizer |
| RequiredLevel | None |
| Targets | systemuser |
| Type | PartyList |
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
OwnerId
| Property | Value |
|---|---|
| Description | Unique identifier of the user or team who owns the activity. |
| DisplayName | Owner |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | SystemRequired |
| Targets | systemuser,team |
| Type | Owner |
OwnerIdType
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | SystemRequired |
| Type | EntityName |
Partners
| Property | Value |
|---|---|
| Description | Outsource vendor with which activity is associated. |
| DisplayName | Outsource Vendors |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | partners |
| RequiredLevel | None |
| Targets | account,contact |
| Type | PartyList |
PriorityCode
| Property | Value |
|---|---|
| Description | Priority of the activity. |
| DisplayName | Priority |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | prioritycode |
| RequiredLevel | None |
| Type | Picklist |
PriorityCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Low | |
| 1 | Normal | |
| 2 | High |
ProcessId
| Property | Value |
|---|---|
| Description | Unique identifier of the Process. |
| DisplayName | Process |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | processid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
RegardingObjectId
| Property | Value |
|---|---|
| Description | Unique identifier of the object with which the activity is associated. |
| DisplayName | Regarding |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | regardingobjectid |
| RequiredLevel | None |
| Targets | account,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,entitlement,entitlementtemplate,interactionforemail,knowledgearticle,knowledgebaserecord,lead |
| Type | Lookup |
RegardingObjectIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjectidname |
| MaxLength | 400 |
| RequiredLevel | None |
| Type | String |
RegardingObjectIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjectidyominame |
| MaxLength | 400 |
| RequiredLevel | None |
| Type | String |
RegardingObjectTypeCode
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjecttypecode |
| RequiredLevel | None |
| Type | EntityName |
RequiredAttendees
| Property | Value |
|---|---|
| Description | List of required attendees for the activity. |
| DisplayName | Required Attendees |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | requiredattendees |
| RequiredLevel | None |
| Targets | account,contact,lead,systemuser |
| Type | PartyList |
Resources
| Property | Value |
|---|---|
| Description | Users or facility/equipment that are required for the activity. |
| DisplayName | Resources |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | resources |
| RequiredLevel | None |
| Targets | equipment,systemuser |
| Type | PartyList |
ScheduledEnd
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Scheduled end time of the case resolution activity. |
| DisplayName | Scheduled End |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | scheduledend |
| RequiredLevel | None |
| Type | DateTime |
ScheduledStart
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Scheduled start time of the case resolution activity. |
| DisplayName | Scheduled Start |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | scheduledstart |
| RequiredLevel | None |
| Type | DateTime |
ServiceId
| Property | Value |
|---|---|
| Description | Unique identifier of the service with which the case resolution activity is associated. |
| DisplayName | Service |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | serviceid |
| RequiredLevel | None |
| Targets | service |
| Type | Lookup |
SLAId
| Property | Value |
|---|---|
| Description | Choose the service level agreement (SLA) that you want to apply to the case record. |
| DisplayName | SLA |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | slaid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
SortDate
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Shows the date and time by which the activities are sorted. |
| DisplayName | Sort Date |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | sortdate |
| RequiredLevel | None |
| Type | DateTime |
StageId
| Property | Value |
|---|---|
| Description | Unique identifier of the Stage. |
| DisplayName | Process Stage |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | stageid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
StateCode
| Property | Value |
|---|---|
| Description | Shows whether the case resolution is open, completed, or canceled. By default, all case resolutions are completed and the status value can't be changed. |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
StateCode Choices/Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Open | 1 | Open |
| 1 | Completed | 2 | Completed |
| 2 | Canceled | 3 | Canceled |
StatusCode
| Property | Value |
|---|---|
| Description | Reason for the status of the case resolution activity. |
| DisplayName | Status Reason |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
StatusCode Choices/Options
| Value | Label | State |
|---|---|---|
| 1 | Open | 0 |
| 2 | Closed | 1 |
| 3 | Canceled | 2 |
Subcategory
| Property | Value |
|---|---|
| Description | Subcategory of the case resolution activity. |
| DisplayName | Sub-Category |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | subcategory |
| MaxLength | 250 |
| RequiredLevel | None |
| Type | String |
Subject
| Property | Value |
|---|---|
| Description | Subject associated with the case resolution activity. |
| DisplayName | Subject |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | subject |
| MaxLength | 200 |
| RequiredLevel | ApplicationRequired |
| Type | String |
TimeSpent
| Property | Value |
|---|---|
| Description | Time spent on the case resolution activity. |
| DisplayName | Time Spent |
| Format | Duration |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timespent |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
To
| Property | Value |
|---|---|
| Description | Person who is the receiver of the activity. |
| DisplayName | To |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | to |
| RequiredLevel | None |
| Targets | account,contact,lead,systemuser |
| Type | PartyList |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Unique identifier of the currency associated with the activitypointer. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
TraversedPath
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Traversed Path |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | traversedpath |
| MaxLength | 1250 |
| RequiredLevel | None |
| Type | String |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- ActivityTypeCode
- CreatedBy
- CreatedByExternalParty
- CreatedByExternalPartyName
- CreatedByExternalPartyYomiName
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- DeliveryLastAttemptedOn
- ExchangeRate
- IncidentIdName
- IncidentIdType
- InstanceTypeCode
- IsRegularActivity
- ModifiedBy
- ModifiedByExternalParty
- ModifiedByExternalPartyName
- ModifiedByExternalPartyYomiName
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OnHoldTime
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- PostponeActivityProcessingUntil
- ScheduledDurationMinutes
- SenderMailboxId
- SenderMailboxIdName
- SentOn
- SeriesId
- ServiceIdName
- SLAInvokedId
- SLAInvokedIdName
- SLAName
- TransactionCurrencyIdName
- VersionNumber
ActivityTypeCode
| Property | Value |
|---|---|
| Description | Type of activity. |
| DisplayName | Activity Type |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | activitytypecode |
| RequiredLevel | SystemRequired |
| Type | EntityName |
CreatedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who created the case resolution activity. |
| DisplayName | Created By |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByExternalParty
| Property | Value |
|---|---|
| Description | Shows the external party who created the record. |
| DisplayName | Created By (External Party) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdbyexternalparty |
| RequiredLevel | None |
| Targets | externalparty |
| Type | Lookup |
CreatedByExternalPartyName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyexternalpartyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByExternalPartyYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyexternalpartyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the case resolution activity was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who created the incidentresolution. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
DeliveryLastAttemptedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the delivery of the activity was last attempted. |
| DisplayName | Date Delivery Last Attempted |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | deliverylastattemptedon |
| RequiredLevel | None |
| Type | DateTime |
ExchangeRate
| Property | Value |
|---|---|
| Description | Exchange rate for the currency associated with the activitypointer with respect to the base currency. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.0000000001 |
| Precision | 10 |
| RequiredLevel | None |
| Type | Decimal |
IncidentIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | incidentidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
IncidentIdType
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | incidentidtype |
| RequiredLevel | None |
| Type | EntityName |
InstanceTypeCode
| Property | Value |
|---|---|
| Description | Type of instance of a recurring series. |
| DisplayName | Recurring Instance Type |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | instancetypecode |
| RequiredLevel | SystemRequired |
| Type | Picklist |
InstanceTypeCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Not Recurring | |
| 1 | Recurring Master | |
| 2 | Recurring Instance | |
| 3 | Recurring Exception | |
| 4 | Recurring Future Exception |
IsRegularActivity
| Property | Value |
|---|---|
| Description | Information regarding whether the activity is a regular activity type or event type. |
| DisplayName | Is Regular Activity |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | isregularactivity |
| RequiredLevel | SystemRequired |
| Type | Boolean |
IsRegularActivity Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
ModifiedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who last modified the case resolution activity. |
| DisplayName | Modified By |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByExternalParty
| Property | Value |
|---|---|
| Description | Shows the external party who modified the record. |
| DisplayName | Modified By (External Party) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedbyexternalparty |
| RequiredLevel | None |
| Targets | externalparty |
| Type | Lookup |
ModifiedByExternalPartyName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyexternalpartyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByExternalPartyYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyexternalpartyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the case resolution activity was last modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who last modified the incidentresolution. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OnHoldTime
| Property | Value |
|---|---|
| Description | Shows how long, in minutes, that the record was on hold. |
| DisplayName | On Hold Time (Minutes) |
| Format | None |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | onholdtime |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
OwnerIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwningBusinessUnit
| Property | Value |
|---|---|
| Description | Unique identifier of the business unit that owns the activity. |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | None |
| Targets | businessunit |
| Type | Lookup |
OwningTeam
| Property | Value |
|---|---|
| Description | Unique identifier of the team that owns the activity. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | team |
| Type | Lookup |
OwningUser
| Property | Value |
|---|---|
| Description | Unique identifier of the user that owns the activity. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
PostponeActivityProcessingUntil
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | For internal use only. |
| DisplayName | Delay activity processing until |
| Format | DateAndTime |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | postponeactivityprocessinguntil |
| RequiredLevel | None |
| Type | DateTime |
ScheduledDurationMinutes
| Property | Value |
|---|---|
| Description | Scheduled duration of the case resolution activity, specified in minutes. |
| DisplayName | Scheduled Duration |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | scheduleddurationminutes |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
SenderMailboxId
| Property | Value |
|---|---|
| Description | Unique identifier of the mailbox associated with the sender of the email message. |
| DisplayName | Sender's Mailbox |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | sendermailboxid |
| RequiredLevel | None |
| Targets | mailbox |
| Type | Lookup |
SenderMailboxIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | sendermailboxidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SentOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the activity was sent. |
| DisplayName | Date Sent |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | senton |
| RequiredLevel | None |
| Type | DateTime |
SeriesId
| Property | Value |
|---|---|
| Description | Uniqueidentifier specifying the id of recurring series of an instance. |
| DisplayName | Series Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | seriesid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
ServiceIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | serviceidname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
SLAInvokedId
| Property | Value |
|---|---|
| Description | Last SLA that was applied to this case. This field is for internal use only. |
| DisplayName | Last SLA applied |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slainvokedid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
SLAInvokedIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slainvokedidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SLAName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slaname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | Version number of the activity. |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- incidentresolution_activity_parties
- CampaignResponse_IncidentResolutions
- IncidentResolution_SyncErrors
- IncidentResolution_AsyncOperations
- incidentresolution_MailboxTrackingFolders
- IncidentResolution_BulkDeleteFailures
- incidentresolution_PrincipalObjectAttributeAccesses
- IncidentResolution_Annotation
incidentresolution_activity_parties
Added by: System Solution Solution
Same as the incidentresolution_activity_parties many-to-one relationship for the activityparty entity.
| Property | Value |
|---|---|
| ReferencingEntity | activityparty |
| ReferencingAttribute | activityid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | incidentresolution_activity_parties |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
CampaignResponse_IncidentResolutions
Added by: Marketing Solution
Same as the CampaignResponse_IncidentResolutions many-to-one relationship for the campaignresponse entity.
| Property | Value |
|---|---|
| ReferencingEntity | campaignresponse |
| ReferencingAttribute | originatingactivityid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | CampaignResponse_IncidentResolutions |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_SyncErrors
Added by: System Solution Solution
Same as the IncidentResolution_SyncErrors many-to-one relationship for the syncerror entity.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | IncidentResolution_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
IncidentResolution_AsyncOperations
Added by: System Solution Solution
Same as the IncidentResolution_AsyncOperations many-to-one relationship for the asyncoperation entity.
| Property | Value |
|---|---|
| ReferencingEntity | asyncoperation |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | IncidentResolution_AsyncOperations |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incidentresolution_MailboxTrackingFolders
Added by: System Solution Solution
Same as the incidentresolution_MailboxTrackingFolders many-to-one relationship for the mailboxtrackingfolder entity.
| Property | Value |
|---|---|
| ReferencingEntity | mailboxtrackingfolder |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incidentresolution_MailboxTrackingFolders |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_BulkDeleteFailures
Added by: System Solution Solution
Same as the IncidentResolution_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
| Property | Value |
|---|---|
| ReferencingEntity | bulkdeletefailure |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | IncidentResolution_BulkDeleteFailures |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incidentresolution_PrincipalObjectAttributeAccesses
Added by: System Solution Solution
Same as the incidentresolution_PrincipalObjectAttributeAccesses many-to-one relationship for the principalobjectattributeaccess entity.
| Property | Value |
|---|---|
| ReferencingEntity | principalobjectattributeaccess |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incidentresolution_PrincipalObjectAttributeAccesses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_Annotation
Added by: System Solution Solution
Same as the IncidentResolution_Annotation many-to-one relationship for the annotation entity.
| Property | Value |
|---|---|
| ReferencingEntity | annotation |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | IncidentResolution_Annotation |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- interactionforemail_IncidentResolutions
- lead_IncidentResolutions
- bookableresourcebooking_IncidentResolutions
- bookableresourcebookingheader_IncidentResolutions
- bulkoperation_IncidentResolutions
- campaign_IncidentResolutions
- campaignactivity_IncidentResolutions
- entitlement_IncidentResolutions
- entitlementtemplate_IncidentResolutions
- knowledgebaserecord_IncidentResolutions
- account_IncidentResolutions
- lk_incidentresolution_createdby
- incidentresolution_mailbox_sendermailboxid
- incidentresolution_transactioncurrency_transactioncurrencyid
- user_incidentresolution
- incidentresolution_sla_slaid
- business_unit_incident_resolution_activities
- knowledgearticle_IncidentResolutions
- lk_incidentresolution_modifiedonbehalfby
- lk_incidentresolution_createdonbehalfby
- lk_incidentresolution_modifiedby
- team_incidentresolution
- incidentresolution_sla_slainvokedid
- activity_pointer_incident_resolution
- Incident_IncidentResolutions
- service_incidentresolutions
interactionforemail_IncidentResolutions
Added by: System Solution Solution
See the interactionforemail_IncidentResolutions one-to-many relationship for the interactionforemail entity.
lead_IncidentResolutions
Added by: Lead Management Solution
See the lead_IncidentResolutions one-to-many relationship for the lead entity.
bookableresourcebooking_IncidentResolutions
Added by: Scheduling Solution
See the bookableresourcebooking_IncidentResolutions one-to-many relationship for the bookableresourcebooking entity.
bookableresourcebookingheader_IncidentResolutions
Added by: Scheduling Solution
See the bookableresourcebookingheader_IncidentResolutions one-to-many relationship for the bookableresourcebookingheader entity.
bulkoperation_IncidentResolutions
Added by: Marketing Solution
See the bulkoperation_IncidentResolutions one-to-many relationship for the bulkoperation entity.
campaign_IncidentResolutions
Added by: Marketing Solution
See the campaign_IncidentResolutions one-to-many relationship for the campaign entity.
campaignactivity_IncidentResolutions
Added by: Marketing Solution
See the campaignactivity_IncidentResolutions one-to-many relationship for the campaignactivity entity.
entitlement_IncidentResolutions
See the entitlement_IncidentResolutions one-to-many relationship for the entitlement entity.
entitlementtemplate_IncidentResolutions
See the entitlementtemplate_IncidentResolutions one-to-many relationship for the entitlementtemplate entity.
knowledgebaserecord_IncidentResolutions
Added by: System Solution Solution
See the knowledgebaserecord_IncidentResolutions one-to-many relationship for the knowledgebaserecord entity.
account_IncidentResolutions
Added by: System Solution Solution
See the account_IncidentResolutions one-to-many relationship for the account entity.
lk_incidentresolution_createdby
Added by: System Solution Solution
See the lk_incidentresolution_createdby one-to-many relationship for the systemuser entity.
incidentresolution_mailbox_sendermailboxid
Added by: System Solution Solution
See the incidentresolution_mailbox_sendermailboxid one-to-many relationship for the mailbox entity.
incidentresolution_transactioncurrency_transactioncurrencyid
Added by: System Solution Solution
See the incidentresolution_transactioncurrency_transactioncurrencyid one-to-many relationship for the transactioncurrency entity.
user_incidentresolution
Added by: System Solution Solution
See the user_incidentresolution one-to-many relationship for the systemuser entity.
incidentresolution_sla_slaid
Added by: System Solution Solution
See the incidentresolution_sla_slaid one-to-many relationship for the sla entity.
business_unit_incident_resolution_activities
Added by: System Solution Solution
See the business_unit_incident_resolution_activities one-to-many relationship for the businessunit entity.
knowledgearticle_IncidentResolutions
Added by: System Solution Solution
See the knowledgearticle_IncidentResolutions one-to-many relationship for the knowledgearticle entity.
lk_incidentresolution_modifiedonbehalfby
Added by: System Solution Solution
See the lk_incidentresolution_modifiedonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentresolution_createdonbehalfby
Added by: System Solution Solution
See the lk_incidentresolution_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentresolution_modifiedby
Added by: System Solution Solution
See the lk_incidentresolution_modifiedby one-to-many relationship for the systemuser entity.
team_incidentresolution
Added by: System Solution Solution
See the team_incidentresolution one-to-many relationship for the team entity.
incidentresolution_sla_slainvokedid
Added by: System Solution Solution
See the incidentresolution_sla_slainvokedid one-to-many relationship for the sla entity.
activity_pointer_incident_resolution
Added by: System Solution Solution
See the activity_pointer_incident_resolution one-to-many relationship for the activitypointer entity.
Incident_IncidentResolutions
See the Incident_IncidentResolutions one-to-many relationship for the incident entity.
service_incidentresolutions
See the service_incidentresolutions one-to-many relationship for the service entity.