Download the mobile app
The Dynamics 365 Field Service mobile app works on iOS and Android devices and on Windows laptops and tablets. It gives technicians the tools they need to serve customers onsite.
Sample screens show both the classic user experience ("Unified Interface UX") and the new mobile app user experience in separate tabs.
Prerequisites
A system administrator has set up the mobile app, user profiles, and security roles.
Download the app
Go to the app store on your iOS, Android, or Windows device and search for Dynamics 365 Field Service.
- Android app: Dynamics 365 Field Service on Google Play
- iOS app: Dynamics 365 Field Service in the Apple App Store
- Windows app: Dynamics 365 Field Service in the Microsoft Store
System requirements for the Field Service mobile app are the same as for the Power Apps mobile app. See Supported platforms for running apps using the Power Apps mobile app.
Supported mobile devices
To provide the best experience for mobile app users, we recommend using modern devices with high CPU Benchmark scores on Geekbench.
The required storage size depends on the mobile offline profile. It specifies the amount of data that your organization needs to download for when there's no internet access.
iOS
| Requirement | OS Version | CPU Benchmark Score | Storage |
|---|---|---|---|
| Recommended | Latest version | 1,000+ | 64+ GB |
| Minimum | Previous version | 400+ | 64 GB |
Android
| Requirement | OS Version | CPU Benchmark Score | RAM | Storage |
|---|---|---|---|---|
| Recommended | Previous three versions | 900+ | 8 GB | 64+ GB |
| Minimum | Latest version | 400+ | 4 GB | 64 GB |
Windows
| Requirement | OS Version | RAM | Storage |
|---|---|---|---|
| Recommended | Latest version | 8 GB | 128 GB |
| Minimum | Windows 10 version 17763.0 | 6 GB | 64 GB |
An administrator can also download the package from the app center and distribute it to users using Microsoft Intune.