Plan and prepare for Microsoft 365 Copilot for Sales in 2024 release wave 2

Important

The 2024 release wave 2 plan covers all new functionalities planned for release to market from October 2024 to March 2025. In this article, find the product overview and what's new and planned for Microsoft 365 Copilot for Sales.

Overview

Microsoft 365 Copilot for Sales is an AI assistant that combines the power of Copilot for Microsoft 365 with seller-specific insights and workflows. It helps sellers save time, focus on the most important activities, generate innovative ideas, build stronger customer relationships, and close more deals. 

In 2024 release wave 2, we focus on the following capabilities:

• Empowering sales managers with insights about their sales pipeline.
• Helping sellers find high-quality leads using AI-powered insights.
• The end-to-end meeting experience for sellers as they talk to customers and leads.
• Deepening the integration of Copilot for Sales into Copilot for Microsoft 365, specifically in Outlook and Teams.
• Suggested next actions for sellers directly in Outlook and Teams.
• Natural language capabilities that allow sellers to ask questions about the data in their CRM.

Updates to Microsoft 365 Copilot for Sales 2024 release wave 2

Investment areas

Application experiences
Microsoft 365 Copilot for Sales is an AI assistant that empowers sellers with insights, recommendations, actions, and up-to-date CRM data directly from within the Microsoft 365 applications they already use daily. Copilot for Sales is a Copilot-first application built on top of Copilot for Microsoft 365. It works with both Dynamics 365 Sales and Salesforce. The cross-application experiences span multiple Microsoft 365 applications and their CRM systems so sellers can stay productive within the flow of work.

Sellers use different applications for various aspects of their work. For example, they use Outlook for email, Teams for meetings, and Dynamics 365 or Salesforce for CRM. Copilot for Sales connects these applications and helps sellers complete their tasks more efficiently within the same workflow. For example, sellers can update their CRM from Outlook or Teams without switching applications. Copilot for Sales also provides insights from other applications that help sellers communicate better with their customers, build trust, and close more deals.

Extensible experiences Extensibility for Copilot for Sales is the ability to customize and enhance the functionality of the add-in by integrating data and insights from external sources. You can extend Copilot for Sales using no-code or low-code solutions to connect to data from partner applications, or code-based solutions to interact with data from any external sources. When you extend Copilot for Sales, you empower your sellers to be more efficient, productive, and personalized in their sales engagements. You reduce the need for app switching and manual data entry, and improve the accuracy and quality of your customer records.

Microsoft OneNote experiences
Microsoft Copilot for Sales is an AI assistant designed for sellers. The Microsoft Copilot for Sales experiences in OneNote provide integration with your connected CRM to help you organize key details surrounding your customer engagements, summarize important meetings and notes, minimize data entry, and keep your sales organization updated on the latest customer interactions.

Microsoft Outlook experiences Microsoft 365 Copilot for Sales is an AI assistant designed for sellers. The Copilot for Sales app in Outlook provides recommendations and information to help you stay connected to your customers, minimize data entry, and personalize your engagements so you can close deals faster with higher win rates.

With Copilot for Sales, you can get related information from your CRM system, such as contact details, account history, and opportunities. You can save activities like emails and meetings to your CRM system. You can get an overview of recent interactions with your customers, such as email summaries, meeting notes, and action items. You can use AI capabilities to draft emails, summarize conversations, and generate follow-ups. The Copilot for Sales experience within Microsoft Outlook comes through an integrated app experience. It enriches the Copilot in Microsoft Outlook capabilities with sales-specific skills, data, and actions.

Microsoft Teams experiences Copilot for Sales is an AI assistant designed for sellers. The Copilot for Sales app in Teams provides recommendations and information to help you stay connected to your customers, minimize data entry, and personalize your engagements to close deals faster with higher win rates. Collaborate on deals with colleagues, prepare for and run effective sales meetings, get a deeper understanding of your customers' needs from transcribed call summaries, and take the right action at the right time with automatically generated follow-ups. The Copilot for Sales experience within Microsoft Teams is delivered through an integrated app experience and by enriching the Copilot in Microsoft Teams capabilities with sales-specific skills, data, and actions.

To learn more about the capabilities delivered during this release wave, check out the release plan for Microsoft 365 Copilot for Sales below:

Check out the release plan

For application administrators

User-impacting features to the user experience enabled automatically
Application administrators should review user-impacting features. This review process helps manage release changes and supports successful onboarding of new capabilities. For the complete list, see all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave includes features that administrators, makers, or business analysts must enable or configure for their users. For the complete list, see all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Microsoft 365 Copilot for Sales

Helpful links	Description
Release plan	View all capabilities included in the release.
Licensing	Learn how to license Microsoft 365 Copilot for Sales.
Product documentation	Find documentation for Microsoft 365 Copilot for Sales.
User community	Engage with Microsoft 365 Copilot for Sales experts and peers in the community.
Upcoming events	Find and register for in-person and online events.
Product trials	Get started with Microsoft 365 Copilot for Sales.