Plan and prepare for Dynamics 365 Commerce in 2025 release wave 1

Important

The 2025 release wave 1 plan covers all new functionalities planned for the market from April 2025 to September 2025. In this article, find the product overview and what's new and planned for Dynamics 365 Commerce.

Overview

Microsoft Dynamics 365 Commerce is a headless omnichannel retail solution that delivers seamless end-to-end retail scenarios across physical, digital, and call center channels. By combining sales, intelligence, and productivity into a single platform, retailers get an all-encompassing view of their customers. With this view, retailers can provide personalized shopping experiences that lead to loyal customers and higher conversions.

The Dynamics 365 Commerce solution enables comprehensive support for fixed point of sale (POS), mobile point of sale (MPOS), call center, digital commerce (direct-to-consumer [DTC], business-to-business [B2B], and B2B for wholesalers), clienteling, merchandising, channel management, cross-channel inventory visibility, and order orchestration for efficient, on-time fulfillment.

Through its headless omnichannel retail solution, Dynamics 365 Commerce helps your organization drive better business outcomes and increase conversion rates in the following ways:

• Seamlessly engage with customers across retail channels: Give your customers the option to purchase whenever, however, and wherever they want—on any device—by delivering a frictionless and consistent engagement across physical, digital, and call center channels.
• Modernize and streamline retail store operations: Create personalized and friction-free commerce experiences in-store and in pop-up shops using the modern mobile POS that supports fixed, roaming, endless aisle, and self-checkout modes of operation.
• Gain agility and scalability through a fully integrated, headless omnichannel retail solution: Support traditional and emerging channels by using a natively integrated, agile, API-driven, headless commerce engine that enables seamless cross-channel operations.
• Build your digital commerce presence: Grow your business with an integrated, end-to-end, unified digital commerce solution that supports DTC, B2B, and B2B for wholesaler operations.

Key features for this release include:

• Support for modern payments: With support for asynchronous notifications, the out-of-the-box Adyen payment connector enables a pay by link (QR code) payment method that lets cashiers complete transactions without dedicated payment terminals. This support also enables modern buy-now-pay-later payment methods such as Klarna, Affirm, and Afterpay. Additionally, merchants can receive crucial payment-related notifications such as dispute, capture failures, and reconciliation reports.
• Simplified peripheral integration on iOS: Simplify peripheral integration in iOS POS devices by eliminating the need for a shared hardware station. This change allows extensibility on iOS POS for third-party payment providers and fiscal integration.
• Improved offline device management: Offline device dashboards for IT managers to monitor device health and readiness to detect issues. Reduce database sizes of offline devices by using data compression. Notifications and health check on POS devices to notify store employees on device readiness for offline switching.
• Multifaceted pricing strategies: Omnichannel pricing that allows attribute-based pricing, price segmentation, complex pricing structures, and more. Apply flexible pricing strategies using a rich set of pricing techniques including long-term trade agreements, short-term price adjustments, promotional discounts, auto charges, and retrospective rebates.

Updates to Dynamics 365 Commerce 2025 release wave 1

Investment areas

AI innovation with Copilot
With Microsoft Copilot for Dynamics 365, organizations empower their workers with AI tools built for sales, service, marketing, operations, and more. These AI capabilities enable everyone to spend more time on the best parts of their jobs and less time on routine tasks.

Retailers operate on razor-thin margins and need to maximize the value of every sale. Minimizing the time it takes to access product and customer information and providing AI-powered sales insights are crucial for improving per-sales margins and increasing customer loyalty. Copilot in Dynamics 365 Commerce Store Commerce point of sale (POS) focuses on enhancing sales associate productivity and effectiveness in the checkout flow. It enables associates to access summarized product and customer information with AI-powered insights, actions, and recommendations that are contextually available throughout the interface. Copilot features save sales associates time, increase sales conversions, and improve customer satisfaction and loyalty.

Digital commerce
With its responsive React-based web front end and scalable headless retail engine, the Dynamics 365 Commerce digital commerce solution provides quick-to-market websites that enable manufacturers and retailers around the world to sell directly to their wholesalers, other businesses, and consumers.

Promotions play a key role in digital commerce sales conversions. When you give customers a single page where they can see all available and applicable discounts, you land more sales with higher per-order values.

Omnichannel commerce
Developed as a modern, cloud-based, software as a service (SaaS) solution, the Dynamics 365 Commerce omnichannel headless retail engine enables scalable retail operations across in-store, call center, and online (business-to-consumer, business-to-business, and indirect business-to-business) sales channels. Each channel supports products, pricing, and promotions. Each channel captures customer and order data that any other sales channel can access.

Merchandisers who define complex pricing structures can use the unified pricing management module to simplify their workflow. Use attribute-based pricing models to configure, simulate, and approve rules-based pricing across products, attributes, channels, and customers.

Store Commerce
Built on a modern, headless, omnichannel retail platform, the Dynamics 365 Commerce Store Commerce POS enables retailers to provide fast, efficient, and modern checkout experiences on fixed and mobile devices that operate online or offline. The Store Commerce POS application provides comprehensive retail workflows, from in-store, online, and curbside pickup transactions, to inventory management, order fulfillment, assisted selling, and store operations.

Sales associates spend most of their time engaging with customers and processing orders through the Store Commerce POS. Streaming the checkout workflow to optimize efficiency, standardizing payment flows, and providing contextual in-line controls save time on every transaction, leading to happier, more efficient sales associates. Customers who want to skip the queue can use Store Commerce's fast and frictionless self-checkout functionality to quickly complete their payment.

To learn more about the capabilities delivered during this release wave, check out the release plan for Dynamics 365 Commerce:

Check out the release plan

For application administrators

User-impacting features to the user experience enabled automatically
Application administrators should review user-impacting features. This review process helps manage release changes and supports successful onboarding of new capabilities released to market. For the complete list, see all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
The release wave contains features that administrators, makers, or business analysts must enable or configure to make them available for their users. For the complete list, see all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Commerce

Helpful links	Description
Release plan	View all capabilities included in the release.
Licensing	Learn how to license Commerce.
Product documentation	Find documentation for Commerce.
User community	Engage with Commerce experts and peers in the community.
Upcoming events	Find and register for in-person and online events.
Product trials	Get started with Commerce.