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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
May 2, 2025 |
Business value
The real-time adherence tracker enables supervisors to continuously monitor service representatives' adherence to their schedules. It helps supervisors ensure that representatives stay on track to meet performance targets. By providing immediate visibility into deviations from scheduled activities, the tracker helps supervisors take timely corrective actions. This visibility results in enhanced productivity, better resource management, and improved compliance.
Feature details
The Real-Time Adherence Tracker offers comprehensive monitoring and tracking of service representatives' adherence to their scheduled activities.
Key features include:
- Metrics: Track adherence percentage, total scheduled time, time in current state, and time out of adherence.
- Visual Charts: Display adherence trends, compare scheduled versus actual activity, and show time spent in different channels.
To enable this feature, your administrator must first install the Workforce Management for Customer Service package in the Power Platform admin center app.
Additional resources
Use the Adherence Tracker (docs)