Insert Copilot prompts in email templates

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Apr 15, 2025	-	Oct 2025

Business value

You can speed up email responses with intelligent template prompts. Copilot prompts in email templates automatically fill email templates with the prompt content. This feature reduces the service representative's workload and ensures consistent, accurate customer communication.

Feature details

With this feature, administrators can set up email prompts in email templates. When a customer service representative uses an email template, Copilot automatically fills in content from the prompts. This feature boosts agent productivity and cuts down on manual work.

Additional resources

Add Copilot prompts to email templates (docs)