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Playbook for Accessible Gaming Events Guideline 112: Post-Event

  • Artikel

Your event was a success. Now it's time to reflect on highlights as well as learnings to apply to future events. By collecting feedback from your guests with disabilities, studying that feedback, and adding to your event playbook, you'll continue to evolve your events to be more inclusive event after event.

Scoping questions

If you answer "Yes" to any of the following questions, this guideline applies to your event:

  • Did you host an event?

Implementation guidelines

Consider implementing the following guidelines for your event.

Guest Feedback

  • Surveys

    • As part of an existing event survey or standalone survey, ask attendees how they felt the event went from an accessibility perspective.

    • Ensure attendees can submit feedback anonymously or provide their contact information if they'd like you to follow up with them.

  • Anecdotal / Unsolicited

    • Survey your staff at the end of the event and ask for examples of interactions with the disability community that went well, in addition to those interactions that didn't.

    • Scour social media for mentions of accessibility and your event and gather those posts for review. Consider sending follow-up questions to those who had particularly good or negative things to say to get more information.

    • Take any relevant communications provided via official or unofficial channels during the event (such as through registration systems, employee email addresses, help desks, etc.) and add it to your feedback to review.

Learnings

  • Review

    • Once you have collected feedback, separate it into positive and constructive categories.

    • Note positive feedback and be sure to celebrate your successes!

    • For any feedback that is constructive, think about how you could solve the problem for the attendee. You can come up with as many solutions as you like.

  • Document and Communicate Out

    • Create an accessibility playbook for your own events. Within it, store details about each event you held including where it was held, the types of activities and presentations you had, etc.

    • Create a running tab of learnings to reference for your next event.

    • Report out your learnings to your event and/or marketing teams so they can be aware of how to improve next time.

Resources and tools

None currently.