TransferToOperatorYesNo Control Inputs and Responses
.jpg) |
The first time that the application calls this control, the control plays the following initial prompt:
"Thank you. This is to notify you that a debit of monetary_amount was made on your credit card earlier today. Would you like to be transferred to an operator?"
The following table lists all possible user inputs and Banking Alerts application responses for this Speech Control.
| User Input to TransferToOperatorYesNo | Application Response |
|---|---|
| Help | "Please say yes or no. Would you like to be transferred to an operator?" |
| Repeat | The last prompt is repeated. If the last prompt was a response to silence or mumble, the application does not repeat the first sentence of the silence or mumble prompt. |
| 1st Silence | "I didn't hear you." + Help prompt. |
| 2nd Silence | "Sorry, but I'm still having trouble hearing you. Let's start over." + Initial prompt. |
| 1st Mumble | "I didn't understand that. Did you say yes or no?" |
| 2nd Mumble | "Sorry, but I'm still having trouble understanding you. Let's start over." + Initial prompt. |
Remarks
The phrase "Thank you" is not included in the playback of the initial prompt when it is repeated as part of the response to the 2nd silence or 2nd mumble.
In the initial prompt, monetary_amount is a monetary amount in U.S. dollars and cents.