Erstellt ein neues Supportticket für Abonnement- und Dienstbeschränkungen (Kontingent), technische, Abrechnungs- und Abonnementverwaltungsprobleme für das angegebene Abonnement. Lernen Sie die Voraussetzungen kennen, die zum Erstellen eines Supporttickets erforderlich sind.
Rufen Sie immer die Dienst- und ProblemClassifications-API auf, um die neuesten Dienste und Problemkategorien abzurufen, die für die Erstellung von Supporttickets erforderlich sind.
Das Hinzufügen von Anlagen wird derzeit nicht über die API unterstützt. Wenn Sie einem vorhandenen Supportticket eine Datei hinzufügen möchten, besuchen Sie die Seite " Supportticket verwalten " im Azure-Portal, wählen Sie das Supportticket aus, und verwenden Sie das Dateiupload-Steuerelement, um eine neue Datei hinzuzufügen.
Die Zustimmung zur Freigabe von Diagnoseinformationen mit azure-Support wird derzeit nicht über die API unterstützt. Der Azure-Supporttechniker, der an Ihrem Ticket arbeitet, wird sie zur Zustimmung kontaktieren, wenn Ihr Problem das Sammeln von Diagnoseinformationen aus Ihren Azure-Ressourcen erfordert.
Erstellen eines Supporttickets für "Im Auftrag von": Fügen Sie den Header "x-ms-authorization-auxiliary " ein, um ein Hilfstoken gemäß Dokumentation bereitzustellen. Das primäre Token stammt aus dem Mandanten, für den ein Supportticket für das Abonnement ausgelöst wird, d. h. cloud solution provider (CSP)-Kundenmandant. Das Hilfstoken stammt vom CSP-Partnermandanten (Cloud Solution Provider).
PUT https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2024-04-01
URI-Parameter
| Name |
In |
Erforderlich |
Typ |
Beschreibung |
|
subscriptionId
|
path |
True
|
string
(uuid)
|
Die ID des Zielabonnements. Der Wert muss eine UUID sein.
|
|
supportTicketName
|
path |
True
|
string
|
Supportticketname.
|
|
api-version
|
query |
True
|
string
minLength: 1
|
Die API-Version, die für diesen Vorgang verwendet werden soll.
|
Anforderungstext
| Name |
Erforderlich |
Typ |
Beschreibung |
|
properties.advancedDiagnosticConsent
|
True
|
Consent
|
Erweiterte Diagnosezustimmung, die auf dem Supportticket aktualisiert werden soll.
|
|
properties.contactDetails
|
True
|
ContactProfile
|
Kontaktinformationen des Benutzers, der zum Erstellen eines Supporttickets anfordert.
|
|
properties.description
|
True
|
string
|
Detaillierte Beschreibung der Frage oder des Problems.
|
|
properties.problemClassificationId
|
True
|
string
|
Jeder Azure-Dienst verfügt über einen eigenen Satz von Problemkategorien, auch bekannt als Problemklassifizierung. Dieser Parameter ist die eindeutige ID für den Typ des Problems, das auftreten.
|
|
properties.serviceId
|
True
|
string
|
Dies ist die Ressourcen-ID der Azure-Dienstressource, die dem Supportticket zugeordnet ist.
|
|
properties.severity
|
True
|
SeverityLevel
|
Ein Wert, der die Dringlichkeit des Falls angibt, was wiederum die Reaktionszeit gemäß der Vereinbarung zum Servicelevel des technischen Supports bestimmt, den Sie mit Azure haben. Hinweis: "Höchste kritische Auswirkung", auch bekannt als "Notfall - Schwere Auswirkungen" im Azure-Portal, ist nur für unsere Premium-Kunden reserviert.
|
|
properties.title
|
True
|
string
|
Titel des Supporttickets.
|
|
properties.enrollmentId
|
|
string
|
Registrierungs-ID, die dem Supportticket zugeordnet ist.
|
|
properties.fileWorkspaceName
|
|
string
|
Dateiarbeitsbereichsname.
|
|
properties.problemScopingQuestions
|
|
string
|
Problemdefinitionsfragen im Zusammenhang mit dem Supportticket.
|
|
properties.problemStartTime
|
|
string
(date-time)
|
Uhrzeit im UTC-Format (ISO 8601-Format), als das Problem gestartet wurde.
|
|
properties.quotaTicketDetails
|
|
QuotaTicketDetails
|
Zusätzliche Ticketdetails, die einer Kontingent-Supportticketanfrage zugeordnet sind.
|
|
properties.require24X7Response
|
|
boolean
|
Gibt an, ob dies eine 24x7-Antwort von Azure erfordert.
|
|
properties.secondaryConsent
|
|
SecondaryConsent[]
|
Diese Eigenschaft gibt sekundäre Zustimmungen für das Supportticket an.
|
|
properties.serviceLevelAgreement
|
|
ServiceLevelAgreement
|
Informationen zum Servicelevelvertrag für dieses Supportticket.
|
|
properties.supportEngineer
|
|
SupportEngineer
|
Informationen zum Supporttechniker, der an diesem Supportticket arbeitet.
|
|
properties.supportPlanId
|
|
string
|
Supportplan-ID, die dem Supportticket zugeordnet ist.
|
|
properties.supportTicketId
|
|
string
|
Vom System generierte Supportticket-ID, die eindeutig ist.
|
|
properties.technicalTicketDetails
|
|
TechnicalTicketDetails
|
Zusätzliche Ticketdetails, die einer technischen Supportticketanfrage zugeordnet sind.
|
Antworten
| Name |
Typ |
Beschreibung |
|
200 OK
|
SupportTicketDetails
|
OK - SupportTicket wurde erfolgreich erstellt.
|
|
202 Accepted
|
|
Angenommen, SupportTicket wird asynchron erstellt.
|
|
Other Status Codes
|
ErrorResponse
|
Fehlerantwort, die beschreibt, warum der Vorgang fehlgeschlagen ist.
|
Sicherheit
azure_auth
Azure Active Directory OAuth2-Fluss.
Typ:
oauth2
Ablauf:
implicit
Autorisierungs-URL:
https://login.microsoftonline.com/common/oauth2/authorize
Bereiche
| Name |
Beschreibung |
|
user_impersonation
|
Identitätswechsel ihres Benutzerkontos
|
Beispiele
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"advancedDiagnosticConsent": "No",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.SeverityLevel;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateBillingSupportTicketForSubscription.json
*/
/**
* Sample code: Create a ticket for Billing related issues.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketForBillingRelatedIssues(com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.NO)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/billing_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withFileWorkspaceName("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066").create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_billing_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "No",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
"serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBillingSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBillingSupportTicketForSubscription.json
func ExampleTicketsClient_BeginCreate_createATicketForBillingRelatedIssues() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid"),
ServiceID: to.Ptr("/providers/Microsoft.Support/services/billing_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Refund request"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Billing"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/billing_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBillingSupportTicketForSubscription.json
*/
async function createATicketForBillingRelatedIssues() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "No",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
fileWorkspaceName: "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
problemClassificationId:
"/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
serviceId: "/providers/Microsoft.Support/services/billing_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBillingSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.No,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/billing_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
FileWorkspaceName = "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
"problemClassificationDisplayName": "Refund request",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "No",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
"serviceDisplayName": "Billing",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"advancedDiagnosticConsent": "No",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.SeverityLevel;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateSubMgmtSupportTicketForSubscription.json
*/
/**
* Sample code: Create a ticket for Subscription Management related issues for a subscription.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketForSubscriptionManagementRelatedIssuesForASubscription(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.NO)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title")
.withServiceId("/providers/Microsoft.Support/services/subscription_management_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withFileWorkspaceName("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066").create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_sub_mgmt_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "No",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSubMgmtSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSubMgmtSupportTicketForSubscription.json
func ExampleTicketsClient_BeginCreate_createATicketForSubscriptionManagementRelatedIssuesForASubscription() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid"),
ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Transfer ownership of my subscription"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Subscription management"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSubMgmtSupportTicketForSubscription.json
*/
async function createATicketForSubscriptionManagementRelatedIssuesForASubscription() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "No",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
fileWorkspaceName: "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
problemClassificationId:
"/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
serviceId: "/providers/Microsoft.Support/services/subscription_management_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSubMgmtSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.No,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/subscription_management_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
FileWorkspaceName = "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
"problemClassificationDisplayName": "Transfer ownership of my subscription",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "No",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"serviceDisplayName": "Subscription management",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
"secondaryConsent": [
{
"userConsent": "Yes",
"type": "virtualmachinerunninglinuxservice"
}
],
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"technicalTicketDetails": {
"resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.SecondaryConsent;
import com.azure.resourcemanager.support.models.SeverityLevel;
import com.azure.resourcemanager.support.models.TechnicalTicketDetails;
import com.azure.resourcemanager.support.models.UserConsent;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateTechnicalSupportTicketForSubscription.json
*/
/**
* Sample code: Create a ticket for Technical issue related to a specific resource for a subscription.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketForTechnicalIssueRelatedToASpecificResourceForASubscription(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title")
.withServiceId("/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc")
.withProblemScopingQuestions(
"{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withFileWorkspaceName("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066")
.withTechnicalTicketDetails(new TechnicalTicketDetails().withResourceId(
"/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"))
.withSecondaryConsent(Arrays.asList(
new SecondaryConsent().withUserConsent(UserConsent.YES).withType("virtualmachinerunninglinuxservice")))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_technical_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
"problemScopingQuestions": '{"articleId":"076846c1-4c0b-4b21-91c6-1a30246b3867","scopingDetails":[{"question":"When did the problem begin?","controlId":"problem_start_time","orderId":1,"inputType":"static","answer":{"displayValue":"2023-08-31T18:55:00.739Z","value":"2023-08-31T18:55:00.739Z","type":"datetime"}},{"question":"API Type of the Cosmos DB account","controlId":"api_type","orderId":2,"inputType":"static","answer":{"displayValue":"Table","value":"tables","type":"string"}},{"question":"Table name","controlId":"collection_name_table","orderId":11,"inputType":"nonstatic","answer":{"displayValue":"Select Table Name","value":"dont_know_answer","type":"string"}},{"question":"Provide additional details about the issue you\'re facing","controlId":"problem_description","orderId":12,"inputType":"nonstatic","answer":{"displayValue":"test ticket, please ignore and close","value":"test ticket, please ignore and close","type":"string"}}]}',
"secondaryConsent": [{"type": "virtualmachinerunninglinuxservice", "userConsent": "Yes"}],
"serviceId": "/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"technicalTicketDetails": {
"resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
},
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateTechnicalSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateTechnicalSupportTicketForSubscription.json
func ExampleTicketsClient_BeginCreate_createATicketForTechnicalIssueRelatedToASpecificResourceForASubscription() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid"),
ProblemScopingQuestions: to.Ptr("{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}"),
SecondaryConsent: []*armsupport.SecondaryConsent{
{
Type: to.Ptr("virtualmachinerunninglinuxservice"),
UserConsent: to.Ptr(armsupport.UserConsentYes),
}},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
TechnicalTicketDetails: &armsupport.TechnicalTicketDetails{
ResourceID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"),
},
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Connectivity / Cannot connect to virtual machine by using RDP or SSH"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid"),
// ProblemScopingQuestions: to.Ptr("{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}"),
// Require24X7Response: to.Ptr(false),
// SecondaryConsent: []*armsupport.SecondaryConsent{
// {
// Type: to.Ptr("virtualmachinerunninglinuxservice"),
// UserConsent: to.Ptr(armsupport.UserConsentYes),
// }},
// ServiceDisplayName: to.Ptr("Virtual Machine running Linux"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// TechnicalTicketDetails: &armsupport.TechnicalTicketDetails{
// ResourceID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"),
// },
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateTechnicalSupportTicketForSubscription.json
*/
async function createATicketForTechnicalIssueRelatedToASpecificResourceForASubscription() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
fileWorkspaceName: "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
problemClassificationId:
"/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
problemScopingQuestions:
'{"articleId":"076846c1-4c0b-4b21-91c6-1a30246b3867","scopingDetails":[{"question":"When did the problem begin?","controlId":"problem_start_time","orderId":1,"inputType":"static","answer":{"displayValue":"2023-08-31T18:55:00.739Z","value":"2023-08-31T18:55:00.739Z","type":"datetime"}},{"question":"API Type of the Cosmos DB account","controlId":"api_type","orderId":2,"inputType":"static","answer":{"displayValue":"Table","value":"tables","type":"string"}},{"question":"Table name","controlId":"collection_name_table","orderId":11,"inputType":"nonstatic","answer":{"displayValue":"Select Table Name","value":"dont_know_answer","type":"string"}},{"question":"Provide additional details about the issue you\'re facing","controlId":"problem_description","orderId":12,"inputType":"nonstatic","answer":{"displayValue":"test ticket, please ignore and close","value":"test ticket, please ignore and close","type":"string"}}]}',
secondaryConsent: [{ type: "virtualmachinerunninglinuxservice", userConsent: "Yes" }],
serviceId: "/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
technicalTicketDetails: {
resourceId:
"/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver",
},
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateTechnicalSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc")
{
ProblemScopingQuestions = "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
FileWorkspaceName = "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
TechnicalTicketDetailsResourceId = new ResourceIdentifier("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"),
SecondaryConsent = {new SecondaryConsent
{
UserConsent = UserConsent.Yes,
SecondaryConsentType = "virtualmachinerunninglinuxservice",
}},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
"secondaryConsent": [
{
"userConsent": "Yes",
"type": "virtualmachinerunninglinuxservice"
}
],
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"technicalTicketDetails": {
"resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid",
"serviceDisplayName": "Virtual Machine running Linux",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateBatchQuotaTicketForSpecificBatchAccountForActiveJobs.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForActiveJobsAndJobSchedulesForABatchAccount(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(
new QuotaTicketDetails().withQuotaChangeRequestSubType("Account").withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_batch_quota_ticket_for_specific_batch_account_for_active_jobs.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Account",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{"payload": '{"AccountName":"test","NewLimit":200,"Type":"Jobs"}', "region": "EastUS"}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForActiveJobs.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForActiveJobs.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForActiveJobsAndJobSchedulesForABatchAccount() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Account"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Batch"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Account"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForActiveJobs.json
*/
async function createATicketToRequestQuotaIncreaseForActiveJobsAndJobSchedulesForABatchAccount() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Account",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"AccountName":"test","NewLimit":200,"Type":"Jobs"}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForActiveJobs.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Account",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"problemClassificationDisplayName": "Batch",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Azure SQL managed instance
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "SQLMI",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"
},
{
"region": "EastUS",
"payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateSqlManagedInstanceQuotaTicket.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Azure SQL managed instance.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForAzureSQLManagedInstance(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(
new QuotaTicketDetails().withQuotaChangeRequestSubType("SQLMI").withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(
new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"),
new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_sql_managed_instance_quota_ticket.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "SQLMI",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{"payload": '{"NewLimit":200, "Metadata":null, "Type":"vCore"}', "region": "EastUS"},
{"payload": '{"NewLimit":200, "Metadata":null, "Type":"Subnet"}', "region": "EastUS"},
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlManagedInstanceQuotaTicket.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlManagedInstanceQuotaTicket.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForAzureSqlManagedInstance() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("SQLMI"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"),
Region: to.Ptr("EastUS"),
},
{
Payload: to.Ptr("{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("SQL Database Managed Instance"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("SQLMI"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"),
// Region: to.Ptr("EastUS"),
// },
// {
// Payload: to.Ptr("{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlManagedInstanceQuotaTicket.json
*/
async function createATicketToRequestQuotaIncreaseForAzureSqlManagedInstance() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "SQLMI",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"NewLimit":200, "Metadata":null, "Type":"vCore"}',
region: "EastUS",
},
{
payload: '{"NewLimit":200, "Metadata":null, "Type":"Subnet"}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlManagedInstanceQuotaTicket.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "SQLMI",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}",
}, new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"problemClassificationDisplayName": "SQL Database Managed Instance",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "SQLMI",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"
},
{
"region": "EastUS",
"payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Batch accounts for a subscription
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Subscription",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200,\"Type\":\"Account\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateBatchQuotaTicketForSubscription.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Batch accounts for a subscription.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForBatchAccountsForASubscription(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("Subscription")
.withQuotaChangeRequestVersion("1.0").withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest()
.withRegion("EastUS").withPayload("{\"NewLimit\":200,\"Type\":\"Account\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_batch_quota_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Subscription",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [{"payload": '{"NewLimit":200,"Type":"Account"}', "region": "EastUS"}],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSubscription.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForBatchAccountsForASubscription() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Subscription"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"NewLimit\":200,\"Type\":\"Account\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Batch"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Subscription"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"NewLimit\":200,\"Type\":\"Account\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSubscription.json
*/
async function createATicketToRequestQuotaIncreaseForBatchAccountsForASubscription() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Subscription",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [{ payload: '{"NewLimit":200,"Type":"Account"}', region: "EastUS" }],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Subscription",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"NewLimit\":200,\"Type\":\"Account\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"problemClassificationDisplayName": "Batch",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Subscription",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200,\"Type\":\"Account\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Compute VM Cores
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateCoresQuotaTicketForSubscription.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Compute VM Cores.
*
* @param manager Entry point to SupportManager.
*/
public static void
createATicketToRequestQuotaIncreaseForComputeVMCores(com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_cores_quota_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [{"payload": '{"SKU":"DSv3 Series","NewLimit":104}', "region": "EastUS"}],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateCoresQuotaTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateCoresQuotaTicketForSubscription.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForComputeVmCores() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Compute-VM (cores-vCPUs) subscription limit increases"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"VmFamily\":\"DSv3 Series\",\"NewLimit\":104}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateCoresQuotaTicketForSubscription.json
*/
async function createATicketToRequestQuotaIncreaseForComputeVMCores() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [{ payload: '{"SKU":"DSv3 Series","NewLimit":104}', region: "EastUS" }],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateCoresQuotaTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
"problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"VmFamily\":\"DSv3 Series\",\"NewLimit\":104}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "DTUs",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateSqlDatawarehouseQuotaTicketForDTUs.json
*/
/**
* Sample code: Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForDTUsForAzureSynapseAnalytics(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("DTUs")
.withQuotaChangeRequestVersion("1.0").withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest()
.withRegion("EastUS").withPayload("{\"ServerName\":\"testserver\",\"NewLimit\":54000}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_sql_datawarehouse_quota_ticket_for_dtus.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "DTUs",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{"payload": '{"ServerName":"testserver","NewLimit":54000}', "region": "EastUS"}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForDTUs.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForDTUs.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForDtUsForAzureSynapseAnalytics() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("DTUs"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"ServerName\":\"testserver\",\"NewLimit\":54000}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("SQL Data Warehouse"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("DTUs"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"ServerName\":\"testserver\",\"NewLimit\":54000}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForDTUs.json
*/
async function createATicketToRequestQuotaIncreaseForDtUsForAzureSynapseAnalytics() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "DTUs",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"ServerName":"testserver","NewLimit":54000}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForDTUs.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "DTUs",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"ServerName\":\"testserver\",\"NewLimit\":54000}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"problemClassificationDisplayName": "SQL Data Warehouse",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "DTUs",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for DTUs for SQL Database
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "DTUs",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateSqlDatabaseQuotaTicketForDTUs.json
*/
/**
* Sample code: Create a ticket to request Quota increase for DTUs for SQL Database.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForDTUsForSQLDatabase(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("DTUs")
.withQuotaChangeRequestVersion("1.0").withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest()
.withRegion("EastUS").withPayload("{\"ServerName\":\"testserver\",\"NewLimit\":54000}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_sql_database_quota_ticket_for_dtus.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "DTUs",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{"payload": '{"ServerName":"testserver","NewLimit":54000}', "region": "EastUS"}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForDTUs.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForDTUs.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForDtUsForSqlDatabase() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("DTUs"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"ServerName\":\"testserver\",\"NewLimit\":54000}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("SQL database"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("DTUs"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"ServerName\":\"testserver\",\"NewLimit\":54000}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForDTUs.json
*/
async function createATicketToRequestQuotaIncreaseForDtUsForSqlDatabase() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "DTUs",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"ServerName":"testserver","NewLimit":54000}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForDTUs.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "DTUs",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"ServerName\":\"testserver\",\"NewLimit\":54000}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
"problemClassificationDisplayName": "SQL database",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "DTUs",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Low-priority cores for a Batch account
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateBatchQuotaTicketForSpecificBatchAccountForLowPriorityCores.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Low-priority cores for a Batch account.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForLowPriorityCoresForABatchAccount(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(
new QuotaTicketDetails().withQuotaChangeRequestSubType("Account").withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_batch_quota_ticket_for_specific_batch_account_for_low_priority_cores.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Account",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{"payload": '{"AccountName":"test","NewLimit":200,"Type":"LowPriority"}', "region": "EastUS"}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForLowPriorityCores.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForLowPriorityCores.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForLowPriorityCoresForABatchAccount() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Account"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Batch"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Account"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForLowPriorityCores.json
*/
async function createATicketToRequestQuotaIncreaseForLowPriorityCoresForABatchAccount() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Account",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"AccountName":"test","NewLimit":200,"Type":"LowPriority"}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForLowPriorityCores.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Account",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"problemClassificationDisplayName": "Batch",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Low-priority cores for Machine Learning service
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "BatchAml",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateMachineLearningQuotaTicketForLowPriorityCores.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Low-priority cores for Machine Learning service.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForLowPriorityCoresForMachineLearningService(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("BatchAml")
.withQuotaChangeRequestVersion("1.0").withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest()
.withRegion("EastUS").withPayload("{\"NewLimit\":200,\"Type\":\"LowPriority\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_machine_learning_quota_ticket_for_low_priority_cores.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "BatchAml",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [{"payload": '{"NewLimit":200,"Type":"LowPriority"}', "region": "EastUS"}],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForLowPriorityCores.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForLowPriorityCores.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForLowPriorityCoresForMachineLearningService() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("BatchAml"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"NewLimit\":200,\"Type\":\"LowPriority\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Machine Learning service"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Account"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"NewLimit\":200,\"Type\":\"LowPriority\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForLowPriorityCores.json
*/
async function createATicketToRequestQuotaIncreaseForLowPriorityCoresForMachineLearningService() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "BatchAml",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [{ payload: '{"NewLimit":200,"Type":"LowPriority"}', region: "EastUS" }],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForLowPriorityCores.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "BatchAml",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"NewLimit\":200,\"Type\":\"LowPriority\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
"problemClassificationDisplayName": "Machine Learning service",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Pools for a Batch account
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateBatchQuotaTicketForSpecificBatchAccountForPools.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Pools for a Batch account.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForPoolsForABatchAccount(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(
new QuotaTicketDetails().withQuotaChangeRequestSubType("Account").withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_batch_quota_ticket_for_specific_batch_account_for_pools.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Account",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{"payload": '{"AccountName":"test","NewLimit":200,"Type":"Pools"}', "region": "EastUS"}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForPools.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForPools.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForPoolsForABatchAccount() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Account"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Batch"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Account"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForPools.json
*/
async function createATicketToRequestQuotaIncreaseForPoolsForABatchAccount() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Account",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"AccountName":"test","NewLimit":200,"Type":"Pools"}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForPools.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Account",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"problemClassificationDisplayName": "Batch",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Servers for Azure Synapse Analytics
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Servers",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateSqlDatawarehouseQuotaTicketForServers.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Servers for Azure Synapse Analytics.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForServersForAzureSynapseAnalytics(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("Servers")
.withQuotaChangeRequestVersion("1.0").withQuotaChangeRequests(
Arrays.asList(new QuotaChangeRequest().withRegion("EastUS").withPayload("{\"NewLimit\":200}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_sql_datawarehouse_quota_ticket_for_servers.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Servers",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [{"payload": '{"NewLimit":200}', "region": "EastUS"}],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForServers.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForServers.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForServersForAzureSynapseAnalytics() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Servers"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"NewLimit\":200}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("SQL Data Warehouse"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Servers"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"NewLimit\":200}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForServers.json
*/
async function createATicketToRequestQuotaIncreaseForServersForAzureSynapseAnalytics() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Servers",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [{ payload: '{"NewLimit":200}', region: "EastUS" }],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatawarehouseQuotaTicketForServers.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Servers",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"NewLimit\":200}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
"problemClassificationDisplayName": "SQL Data Warehouse",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Servers",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for Servers for SQL Database
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Servers",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateSqlDatabaseQuotaTicketForServers.json
*/
/**
* Sample code: Create a ticket to request Quota increase for Servers for SQL Database.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForServersForSQLDatabase(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("Servers")
.withQuotaChangeRequestVersion("1.0").withQuotaChangeRequests(
Arrays.asList(new QuotaChangeRequest().withRegion("EastUS").withPayload("{\"NewLimit\":200}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_sql_database_quota_ticket_for_servers.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Servers",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [{"payload": '{"NewLimit":200}', "region": "EastUS"}],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForServers.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForServers.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForServersForSqlDatabase() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Servers"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"NewLimit\":200}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("SQL database"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Servers"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"NewLimit\":200}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForServers.json
*/
async function createATicketToRequestQuotaIncreaseForServersForSqlDatabase() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Servers",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [{ payload: '{"NewLimit":200}', region: "EastUS" }],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateSqlDatabaseQuotaTicketForServers.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Servers",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"NewLimit\":200}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
"problemClassificationDisplayName": "SQL database",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Servers",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"NewLimit\":200}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.SeverityLevel;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file:
* specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateGenericQuotaTicket.json
*/
/**
* Sample code: Create a ticket to request Quota increase for services that do not require additional details in the
* quotaTicketDetails object.
*
* @param manager Entry point to SupportManager.
*/
public static void
createATicketToRequestQuotaIncreaseForServicesThatDoNotRequireAdditionalDetailsInTheQuotaTicketDetailsObject(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket")
.withDescription("Increase the maximum throughput per container limit to 10000 for account foo bar")
.withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid").create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_generic_quota_ticket.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateGenericQuotaTicket.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateGenericQuotaTicket.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForServicesThatDoNotRequireAdditionalDetailsInTheQuotaTicketDetailsObject() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("Increase the maximum throughput per container limit to 10000 for account foo bar"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid"),
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("Increase the maximum throughput per container limit to 10000 for account foo bar"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Cosmos DB"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateGenericQuotaTicket.json
*/
async function createATicketToRequestQuotaIncreaseForServicesThatDoNotRequireAdditionalDetailsInTheQuotaTicketDetailsObject() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "Increase the maximum throughput per container limit to 10000 for account foo bar",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateGenericQuotaTicket.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"Increase the maximum throughput per container limit to 10000 for account foo bar",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid");
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
"problemClassificationDisplayName": "Cosmos DB",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for specific VM family cores for a Batch account
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateBatchQuotaTicketForSpecificBatchAccountForDedicatedCores.json
*/
/**
* Sample code: Create a ticket to request Quota increase for specific VM family cores for a Batch account.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForSpecificVMFamilyCoresForABatchAccount(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("Account")
.withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest().withRegion("EastUS").withPayload(
"{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_batch_quota_ticket_for_specific_batch_account_for_dedicated_cores.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "Account",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{
"payload": '{"AccountName":"test","VMFamily":"standardA0_A7Family","NewLimit":200,"Type":"Dedicated"}',
"region": "EastUS",
}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForDedicatedCores.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForDedicatedCores.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForSpecificVmFamilyCoresForABatchAccount() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("Account"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Batch"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Account"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForDedicatedCores.json
*/
async function createATicketToRequestQuotaIncreaseForSpecificVMFamilyCoresForABatchAccount() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "Account",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload:
'{"AccountName":"test","VMFamily":"standardA0_A7Family","NewLimit":200,"Type":"Dedicated"}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateBatchQuotaTicketForSpecificBatchAccountForDedicatedCores.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "Account",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
"problemClassificationDisplayName": "Batch",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Create a ticket to request Quota increase for specific VM family cores for Machine Learning service
Beispielanforderung
PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"properties": {
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"title": "my title",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
"severity": "moderate",
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"primaryEmailAddress": "abc@contoso.com",
"preferredContactMethod": "email",
"preferredTimeZone": "Pacific Standard Time",
"preferredSupportLanguage": "en-US",
"country": "usa"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "BatchAml",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
}
]
}
}
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.ContactProfile;
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.QuotaChangeRequest;
import com.azure.resourcemanager.support.models.QuotaTicketDetails;
import com.azure.resourcemanager.support.models.SeverityLevel;
import java.util.Arrays;
/**
* Samples for SupportTickets Create.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* CreateMachineLearningQuotaTicketForDedicatedCores.json
*/
/**
* Sample code: Create a ticket to request Quota increase for specific VM family cores for Machine Learning service.
*
* @param manager Entry point to SupportManager.
*/
public static void createATicketToRequestQuotaIncreaseForSpecificVMFamilyCoresForMachineLearningService(
com.azure.resourcemanager.support.SupportManager manager) {
manager.supportTickets().define("testticket").withDescription("my description").withProblemClassificationId(
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid")
.withSeverity(SeverityLevel.MODERATE).withAdvancedDiagnosticConsent(Consent.YES)
.withContactDetails(new ContactProfile().withFirstName("abc").withLastName("xyz")
.withPreferredContactMethod(PreferredContactMethod.EMAIL).withPrimaryEmailAddress("abc@contoso.com")
.withPreferredTimeZone("Pacific Standard Time").withCountry("usa")
.withPreferredSupportLanguage("en-US"))
.withTitle("my title").withServiceId("/providers/Microsoft.Support/services/quota_service_guid")
.withSupportPlanId(
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=")
.withQuotaTicketDetails(new QuotaTicketDetails().withQuotaChangeRequestSubType("BatchAml")
.withQuotaChangeRequestVersion("1.0")
.withQuotaChangeRequests(Arrays.asList(new QuotaChangeRequest().withRegion("EastUS")
.withPayload("{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"))))
.create();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python create_machine_learning_quota_ticket_for_dedicated_cores.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.begin_create(
support_ticket_name="testticket",
create_support_ticket_parameters={
"properties": {
"advancedDiagnosticConsent": "Yes",
"contactDetails": {
"country": "usa",
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "abc@contoso.com",
},
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
"quotaTicketDetails": {
"quotaChangeRequestSubType": "BatchAml",
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequests": [
{
"payload": '{"VMFamily":"standardA0_A7Family","NewLimit":200,"Type":"Dedicated"}',
"region": "EastUS",
}
],
},
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"severity": "moderate",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"title": "my title",
}
},
).result()
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForDedicatedCores.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForDedicatedCores.json
func ExampleTicketsClient_BeginCreate_createATicketToRequestQuotaIncreaseForSpecificVmFamilyCoresForMachineLearningService() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
poller, err := clientFactory.NewTicketsClient().BeginCreate(ctx, "testticket", armsupport.TicketDetails{
Properties: &armsupport.TicketDetailsProperties{
Description: to.Ptr("my description"),
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
ContactDetails: &armsupport.ContactProfile{
Country: to.Ptr("usa"),
FirstName: to.Ptr("abc"),
LastName: to.Ptr("xyz"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
},
ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid"),
QuotaTicketDetails: &armsupport.QuotaTicketDetails{
QuotaChangeRequestSubType: to.Ptr("BatchAml"),
QuotaChangeRequestVersion: to.Ptr("1.0"),
QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
{
Payload: to.Ptr("{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"),
Region: to.Ptr("EastUS"),
}},
},
ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
Severity: to.Ptr(armsupport.SeverityLevelModerate),
SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
Title: to.Ptr("my title"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
res, err := poller.PollUntilDone(ctx, nil)
if err != nil {
log.Fatalf("failed to pull the result: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("my description"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// Country: to.Ptr("usa"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("abc@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("testticket"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Machine Learning service"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid"),
// QuotaTicketDetails: &armsupport.QuotaTicketDetails{
// QuotaChangeRequestSubType: to.Ptr("Account"),
// QuotaChangeRequestVersion: to.Ptr("1.0"),
// QuotaChangeRequests: []*armsupport.QuotaChangeRequest{
// {
// Payload: to.Ptr("{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"),
// Region: to.Ptr("EastUS"),
// }},
// },
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Service and subscription limits (quotas)"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/quota_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelModerate),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("119120321001170"),
// Title: to.Ptr("my title"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
*
* @summary Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the [prerequisites](https://aka.ms/supportAPI) required to create a support ticket.<br/><br/>Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.<br/><br/>Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the [Manage support ticket](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/managesupportrequest) page in the Azure portal, select the support ticket, and use the file upload control to add a new file.<br/><br/>Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.<br/><br/>**Creating a support ticket for on-behalf-of**: Include _x-ms-authorization-auxiliary_ header to provide an auxiliary token as per [documentation](https://docs.microsoft.com/azure/azure-resource-manager/management/authenticate-multi-tenant). The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForDedicatedCores.json
*/
async function createATicketToRequestQuotaIncreaseForSpecificVMFamilyCoresForMachineLearningService() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const createSupportTicketParameters = {
description: "my description",
advancedDiagnosticConsent: "Yes",
contactDetails: {
country: "usa",
firstName: "abc",
lastName: "xyz",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "abc@contoso.com",
},
problemClassificationId:
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
quotaTicketDetails: {
quotaChangeRequestSubType: "BatchAml",
quotaChangeRequestVersion: "1.0",
quotaChangeRequests: [
{
payload: '{"VMFamily":"standardA0_A7Family","NewLimit":200,"Type":"Dedicated"}',
region: "EastUS",
},
],
},
serviceId: "/providers/Microsoft.Support/services/quota_service_guid",
severity: "moderate",
supportPlanId:
"U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
title: "my title",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.beginCreateAndWait(
supportTicketName,
createSupportTicketParameters,
);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Resources;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/CreateMachineLearningQuotaTicketForDedicatedCores.json
// this example is just showing the usage of "SupportTickets_Create" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionResource created on azure
// for more information of creating SubscriptionResource, please refer to the document of SubscriptionResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
ResourceIdentifier subscriptionResourceId = SubscriptionResource.CreateResourceIdentifier(subscriptionId);
SubscriptionResource subscriptionResource = client.GetSubscriptionResource(subscriptionResourceId);
// get the collection of this SubscriptionSupportTicketResource
SubscriptionSupportTicketCollection collection = subscriptionResource.GetSubscriptionSupportTickets();
// invoke the operation
string supportTicketName = "testticket";
SupportTicketData data = new SupportTicketData(
"my description",
"/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
SupportSeverityLevel.Moderate,
AdvancedDiagnosticConsent.Yes,
new SupportContactProfile(
"abc",
"xyz",
PreferredContactMethod.Email,
"abc@contoso.com",
"Pacific Standard Time",
"usa",
"en-US"),
"my title",
"/providers/Microsoft.Support/services/quota_service_guid")
{
SupportPlanId = "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
QuotaTicketDetails = new QuotaTicketDetails
{
QuotaChangeRequestSubType = "BatchAml",
QuotaChangeRequestVersion = "1.0",
QuotaChangeRequests = {new SupportQuotaChangeContent
{
Region = "EastUS",
Payload = "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}",
}},
},
};
ArmOperation<SubscriptionSupportTicketResource> lro = await collection.CreateOrUpdateAsync(WaitUntil.Completed, supportTicketName, data);
SubscriptionSupportTicketResource result = lro.Value;
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
Beispiel für eine Antwort
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "119120321001170",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
"problemClassificationDisplayName": "Machine Learning service",
"severity": "moderate",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "testticket",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"quotaTicketDetails": {
"quotaChangeRequestVersion": "1.0",
"quotaChangeRequestSubType": "Account",
"quotaChangeRequests": [
{
"region": "EastUS",
"payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
}
]
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
"serviceDisplayName": "Service and subscription limits (quotas)",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Definitionen
| Name |
Beschreibung |
|
Consent
|
Erweiterte Diagnosezustimmung, die auf dem Supportticket aktualisiert werden soll.
|
|
ContactProfile
|
Kontaktinformationen, die dem Supportticket zugeordnet sind.
|
|
ErrorAdditionalInfo
|
Der Ressourcenverwaltungsfehler zusätzliche Informationen.
|
|
ErrorDetail
|
Das Fehlerdetails.
|
|
ErrorResponse
|
Fehlerantwort
|
|
IsTemporaryTicket
|
Diese Eigenschaft gibt an, ob das Supportticket ein temporäres Ticket ist.
|
|
PreferredContactMethod
|
Bevorzugte Kontaktmethode.
|
|
QuotaChangeRequest
|
Diese Eigenschaft ist erforderlich, um die Region und neue Kontingentgrenzwerte bereitzustellen.
|
|
QuotaTicketDetails
|
Zusätzlicher Satz von Informationen, die für Kontingenterhöhungsunterstützungsticket für bestimmte Kontingenttypen erforderlich sind, z. B.: Virtuelle Computerkerne. Erhalten Sie vollständige Details zur Supportanfrage für die Kontingentnutzlast zusammen mit Beispielen bei Supportkontingentanforderung.
|
|
SecondaryConsent
|
Diese Eigenschaft gibt die sekundäre Zustimmung für das Supportticket an.
|
|
ServiceLevelAgreement
|
Details zum Servicelevelvertrag für ein Supportticket.
|
|
SeverityLevel
|
Ein Wert, der die Dringlichkeit des Falls angibt, was wiederum die Reaktionszeit gemäß der Vereinbarung zum Servicelevel des technischen Supports bestimmt, den Sie mit Azure haben. Hinweis: "Höchste kritische Auswirkung", auch bekannt als "Notfall - Schwere Auswirkungen" im Azure-Portal, ist nur für unsere Premium-Kunden reserviert.
|
|
SupportEngineer
|
Supporttechnikerinformationen.
|
|
SupportTicketDetails
|
Objekt, das die SupportTicketDetails-Ressource darstellt.
|
|
TechnicalTicketDetails
|
Zusätzliche Informationen für das Ticket für technischen Support.
|
|
UserConsent
|
Bereitgestellter Wert für die Zustimmung des Benutzers
|
Consent
Enumeration
Erweiterte Diagnosezustimmung, die auf dem Supportticket aktualisiert werden soll.
Objekt
Kontaktinformationen, die dem Supportticket zugeordnet sind.
| Name |
Typ |
Beschreibung |
|
additionalEmailAddresses
|
string[]
|
Weitere aufgeführte E-Mail-Adressen werden auf jede Korrespondenz über das Supportticket kopiert.
|
|
country
|
string
|
Land des Benutzers. Dies ist der ISO 3166-1 Alpha-3-Code.
|
|
firstName
|
string
|
Vorname.
|
|
lastName
|
string
|
Nachname.
|
|
phoneNumber
|
string
|
Telefonnummer. Dies ist erforderlich, wenn es sich bei der bevorzugten Kontaktmethode um ein Telefon handelt. Es ist auch erforderlich, wenn Fälle mit dem Schweregrad "kritisch" oder "höchsten kritischenimpact" übermittelt werden.
|
|
preferredContactMethod
|
PreferredContactMethod
|
Bevorzugte Kontaktmethode.
|
|
preferredSupportLanguage
|
string
|
Bevorzugte Supportsprache von Azure. Die Supportsprachen variieren je nach Schweregrad, den Sie für Ihr Supportticket auswählen. Weitere Informationen finden Sie unter Azure-Schweregrad und Reaktionsfähigkeit. Verwenden Sie den Standardcode für länderspezifische Sprachen. Gültige Werte sind 'en-us' für Englisch, 'zh-hans' für Chinesisch, 'es-es' für Spanisch, 'fr-fr' für Französisch, 'ja-jp' für Japanisch, 'ko-kr' für Koreanisch, 'ru-ru' für Russisch, 'pt-br' für Portugiesisch, 'it-it' für Italienisch, 'zh-tw' für Chinesisch und 'de-de' für Deutsch.
|
|
preferredTimeZone
|
string
|
Zeitzone des Benutzers. Dies ist der Name der Zeitzone aus Microsoft-Zeitzonenindexwerten.
|
|
primaryEmailAddress
|
string
|
Primäre E-Mail-Adresse.
|
ErrorAdditionalInfo
Objekt
Der Ressourcenverwaltungsfehler zusätzliche Informationen.
| Name |
Typ |
Beschreibung |
|
info
|
object
|
Die zusätzlichen Informationen.
|
|
type
|
string
|
Der zusätzliche Informationstyp.
|
ErrorDetail
Objekt
Das Fehlerdetails.
| Name |
Typ |
Beschreibung |
|
additionalInfo
|
ErrorAdditionalInfo[]
|
Die zusätzlichen Informationen des Fehlers.
|
|
code
|
string
|
Der Fehlercode.
|
|
details
|
ErrorDetail[]
|
Die Fehlerdetails.
|
|
message
|
string
|
Die Fehlermeldung.
|
|
target
|
string
|
Das Fehlerziel.
|
ErrorResponse
Objekt
Fehlerantwort
| Name |
Typ |
Beschreibung |
|
error
|
ErrorDetail
|
Das Fehlerobjekt.
|
IsTemporaryTicket
Enumeration
Diese Eigenschaft gibt an, ob das Supportticket ein temporäres Ticket ist.
Enumeration
Bevorzugte Kontaktmethode.
| Wert |
Beschreibung |
|
email
|
|
|
phone
|
|
QuotaChangeRequest
Objekt
Diese Eigenschaft ist erforderlich, um die Region und neue Kontingentgrenzwerte bereitzustellen.
| Name |
Typ |
Beschreibung |
|
payload
|
string
|
Nutzlast der Anforderung zur Erhöhung des Kontingents.
|
|
region
|
string
|
Region, für die die Anforderung zur Erhöhung des Kontingents gestellt wird.
|
QuotaTicketDetails
Objekt
Zusätzlicher Satz von Informationen, die für Kontingenterhöhungsunterstützungsticket für bestimmte Kontingenttypen erforderlich sind, z. B.: Virtuelle Computerkerne. Erhalten Sie vollständige Details zur Supportanfrage für die Kontingentnutzlast zusammen mit Beispielen bei Supportkontingentanforderung.
| Name |
Typ |
Beschreibung |
|
quotaChangeRequestSubType
|
string
|
Erforderlich für bestimmte Kontingenttypen, wenn ein Untertyp vorhanden ist, z. B. Batch, für den Sie eine Kontingenterhöhung anfordern.
|
|
quotaChangeRequestVersion
|
string
|
Anforderungsversion der Kontingentänderung.
|
|
quotaChangeRequests
|
QuotaChangeRequest[]
|
Diese Eigenschaft ist erforderlich, um die Region und neue Kontingentgrenzwerte bereitzustellen.
|
SecondaryConsent
Objekt
Diese Eigenschaft gibt die sekundäre Zustimmung für das Supportticket an.
| Name |
Typ |
Beschreibung |
|
type
|
string
|
Der Dienstname, für den die sekundäre Zustimmung bereitgestellt wird. Der Wert muss aus der Antwort der Problemklassifizierungs-API abgerufen werden.
|
|
userConsent
|
UserConsent
|
Bereitgestellter Wert für die Zustimmung des Benutzers
|
ServiceLevelAgreement
Objekt
Details zum Servicelevelvertrag für ein Supportticket.
| Name |
Typ |
Beschreibung |
|
expirationTime
|
string
(date-time)
|
Uhrzeit im UTC-Format (ISO 8601-Format), wenn der Servicelevelvertrag abläuft.
|
|
slaMinutes
|
integer
(int32)
|
Service Level Agreement in Minuten.
|
|
startTime
|
string
(date-time)
|
Uhrzeit im UTC-Format (ISO 8601-Format), wenn der Servicelevelvertrag beginnt.
|
SeverityLevel
Enumeration
Ein Wert, der die Dringlichkeit des Falls angibt, was wiederum die Reaktionszeit gemäß der Vereinbarung zum Servicelevel des technischen Supports bestimmt, den Sie mit Azure haben. Hinweis: "Höchste kritische Auswirkung", auch bekannt als "Notfall - Schwere Auswirkungen" im Azure-Portal, ist nur für unsere Premium-Kunden reserviert.
| Wert |
Beschreibung |
|
critical
|
|
|
highestcriticalimpact
|
|
|
minimal
|
|
|
moderate
|
|
SupportEngineer
Objekt
Supporttechnikerinformationen.
| Name |
Typ |
Beschreibung |
|
emailAddress
|
string
|
E-Mail-Adresse des Azure-Supporttechnikers, der dem Supportticket zugewiesen ist.
|
SupportTicketDetails
Objekt
Objekt, das die SupportTicketDetails-Ressource darstellt.
| Name |
Typ |
Beschreibung |
|
id
|
string
|
ID der Ressource.
|
|
name
|
string
|
Name der Ressource.
|
|
properties.advancedDiagnosticConsent
|
Consent
|
Erweiterte Diagnosezustimmung, die auf dem Supportticket aktualisiert werden soll.
|
|
properties.contactDetails
|
ContactProfile
|
Kontaktinformationen des Benutzers, der zum Erstellen eines Supporttickets anfordert.
|
|
properties.createdDate
|
string
(date-time)
|
Uhrzeit im UTC-Format (ISO 8601-Format), als das Supportticket erstellt wurde.
|
|
properties.description
|
string
|
Detaillierte Beschreibung der Frage oder des Problems.
|
|
properties.enrollmentId
|
string
|
Registrierungs-ID, die dem Supportticket zugeordnet ist.
|
|
properties.fileWorkspaceName
|
string
|
Dateiarbeitsbereichsname.
|
|
properties.isTemporaryTicket
|
IsTemporaryTicket
|
Diese Eigenschaft gibt an, ob das Supportticket ein temporäres Ticket ist.
|
|
properties.modifiedDate
|
string
(date-time)
|
Uhrzeit im UTC-Format (ISO 8601-Format), als das Supportticket zuletzt geändert wurde.
|
|
properties.problemClassificationDisplayName
|
string
|
Lokalisierter Name der Problemklassifizierung.
|
|
properties.problemClassificationId
|
string
|
Jeder Azure-Dienst verfügt über einen eigenen Satz von Problemkategorien, auch bekannt als Problemklassifizierung. Dieser Parameter ist die eindeutige ID für den Typ des Problems, das auftreten.
|
|
properties.problemScopingQuestions
|
string
|
Problemdefinitionsfragen im Zusammenhang mit dem Supportticket.
|
|
properties.problemStartTime
|
string
(date-time)
|
Uhrzeit im UTC-Format (ISO 8601-Format), als das Problem gestartet wurde.
|
|
properties.quotaTicketDetails
|
QuotaTicketDetails
|
Zusätzliche Ticketdetails, die einer Kontingent-Supportticketanfrage zugeordnet sind.
|
|
properties.require24X7Response
|
boolean
|
Gibt an, ob dies eine 24x7-Antwort von Azure erfordert.
|
|
properties.secondaryConsent
|
SecondaryConsent[]
|
Diese Eigenschaft gibt sekundäre Zustimmungen für das Supportticket an.
|
|
properties.serviceDisplayName
|
string
|
Lokalisierter Name des Azure-Diensts.
|
|
properties.serviceId
|
string
|
Dies ist die Ressourcen-ID der Azure-Dienstressource, die dem Supportticket zugeordnet ist.
|
|
properties.serviceLevelAgreement
|
ServiceLevelAgreement
|
Informationen zum Servicelevelvertrag für dieses Supportticket.
|
|
properties.severity
|
SeverityLevel
|
Ein Wert, der die Dringlichkeit des Falls angibt, was wiederum die Reaktionszeit gemäß der Vereinbarung zum Servicelevel des technischen Supports bestimmt, den Sie mit Azure haben. Hinweis: "Höchste kritische Auswirkung", auch bekannt als "Notfall - Schwere Auswirkungen" im Azure-Portal, ist nur für unsere Premium-Kunden reserviert.
|
|
properties.status
|
string
|
Status des Supporttickets.
|
|
properties.supportEngineer
|
SupportEngineer
|
Informationen zum Supporttechniker, der an diesem Supportticket arbeitet.
|
|
properties.supportPlanDisplayName
|
string
|
Supportplantyp, der dem Supportticket zugeordnet ist.
|
|
properties.supportPlanId
|
string
|
Supportplan-ID, die dem Supportticket zugeordnet ist.
|
|
properties.supportPlanType
|
string
|
Supportplantyp, der dem Supportticket zugeordnet ist.
|
|
properties.supportTicketId
|
string
|
Vom System generierte Supportticket-ID, die eindeutig ist.
|
|
properties.technicalTicketDetails
|
TechnicalTicketDetails
|
Zusätzliche Ticketdetails, die einer technischen Supportticketanfrage zugeordnet sind.
|
|
properties.title
|
string
|
Titel des Supporttickets.
|
|
type
|
string
|
Typ der Ressource "Microsoft.Support/supportTickets".
|
TechnicalTicketDetails
Objekt
Zusätzliche Informationen für das Ticket für technischen Support.
| Name |
Typ |
Beschreibung |
|
resourceId
|
string
|
Dies ist die Ressourcen-ID der Azure-Dienstressource (z. B. eine Ressource eines virtuellen Computers oder eine HDInsight-Ressource), für die das Supportticket erstellt wird.
|
UserConsent
Enumeration
Bereitgestellter Wert für die Zustimmung des Benutzers