Coordinate care more effectively by improving contact center patient communications
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Microsoft Cloud for Healthcare. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Oct 3, 2022 |
- |
Business value
Increased operational efficiency and reduced costs to maximize the fundamental system for nearly every contact center.
Feature details
Teleconsultations are becoming a new norm with healthcare practitioners and patients. Teams-embedded calling in patient service centers will enable provider personas to collaborate with the patient in real time via audio calling and note-taking.