View and use insights for search providers
After you add search providers to Customer Service, you can use the Insights tab in the Customer Service admin center to monitor ingestion. The tab displays the following details for the search provider: Ingestion ID, Status, Crawl failures, Recognized, Created, Updated, and Failed.
View insights
- In the Customer Service admin center, go to Knowledge > Integrated search providers (Preview) > Manage.
- Select Active integrated search providers or Inactive integrated search providers in the list, and then select a search provider.
- Select the Insights tab.
The tab shows up to 100 ingestion IDs. The data is refreshed every 30 minutes.
Use insights
The Failed column shows articles that weren't ingested. To view the failed articles, select the ingestion ID.
The Error type column indicates whether the failure was a crawl error before ingestion or an ingestion run error.
See also
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