Create journeys by describing in your own words with Copilot
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Marketing. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Aug 17, 2023 |
- | - |
Business value
With Dynamics 365 Marketing, anybody can now create customer journeys in minutes, even when they have never done it before. Simply describe in everyday words what you want to create and rely on Copilot's generative AI to build the journey for you. This empowers you to do more with less. Instead of spending time getting the mechanics of the journey right, you can now ensure that you’re delivering the most personalized experience for your customers by collaborating with your entire team and quickly driving stakeholder alignment. Using the journey creator together with the content ideas copilot assistant for email creation, you can now get your customer experience ideas to market in no time.
Feature details
- Use everyday natural language to describe the customer journey you want to create.
- Get inspired with ideas on how to get started with the list of suggested journeys.
- See a preview of the journey Copilot created.
- Get a detailed summary of the journey created with Copilot before you start adding your content.
- Make edits to your journey by changing the segments or trigger.
See also
Use Copilot to create journeys by describing them in their own words (docs)