What's new and planned for Dynamics 365 Customer Insights - Data
This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Revolutionize how your business users interact with data, leading to increased productivity with AI innovation and Copilot in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Increase seller productivity with lead profile summaries in Dynamics 365 Sales | Admins, makers, marketers, or analysts, automatically | May 2024 | - |
Real-time personalization
Meet your customers where they are by capturing, updating, and harmonizing data from various sources and in real time.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Personalize omnichannel experiences with no code using Optimizely | Admins, makers, marketers, or analysts, automatically | Apr 2024 | Aug 2024 |
| Use automation to manage segments and measures | Admins, makers, marketers, or analysts, automatically | Jun 2024 | - |
| Elevate customer experiences in real time | Admins, makers, marketers, or analysts, automatically | Apr 2024 | - |
| Accelerate time to insights with data in Delta Lake format | Admins, makers, marketers, or analysts, automatically | Jun 2024 | Aug 2024 |
Unify sales and marketing
Build customer loyalty with a unified platform and ambient insights that unify sales and marketing.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Keep Facebook audiences in sync with single connection export | Users by admins, makers, or analysts | Apr 2024 | - |
| Govern data access with role-based access control | Admins, makers, marketers, or analysts, automatically | - | May 2024 |
| Increase control when attaching to data in Dataverse | Admins, makers, marketers, or analysts, automatically | Jun 2024 | Aug 2024 |
| Generate insights from marketing interactions | Admins, makers, marketers, or analysts, automatically | Jul 2024 | Sep 2024 |
- You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.
Feedback
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