What's new and planned for Dynamics 365 Customer Insights - Journeys
This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2023 release wave 2 plan
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Revolutionize how marketers work and what they can achieve with Copilot in Customer Insights and AI innovation.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Take campaigns from concept to launch using Copilot | Admins, makers, marketers, or analysts, automatically | ![]() |
- | Dec 2024 |
Timeline highlights enable quick access to actionable record updates | Users, automatically | - | - | ![]() |
Moments that matter
Respond to customers’ expectations in real time to engage them in moments that matter.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Scale your business with confidence with 300M maximum monthly interactions | Admins, makers, marketers, or analysts, automatically | - | - | Sep 2024 |
Reach customers with greater throughput for trigger-based journeys | Admins, makers, marketers, or analysts, automatically | - | - | Sep 2024 |
Easily reference copies of sent emails in the timeline | Admins, makers, marketers, or analysts, automatically | - | - | ![]() |
Capture responses from external, third-party forms | Admins, makers, marketers, or analysts, automatically | - | - | ![]() |
Prevent duplicate emails to shared email addresses | Admins, makers, marketers, or analysts, automatically | - | - | Sep 2024 |
Refine email content in running journeys | Admins, makers, marketers, or analysts, automatically | Sep 2024 | - | - |
Optimize email content based on customer behavior across devices | Admins, makers, marketers, or analysts, automatically | - | - | Aug 2024 |
Split your audience into groups to deliver unique customer experiences | Admins, makers, marketers, or analysts, automatically | Jul 2024 | - | Sep 2024 |
Improve engagement and compliance with double opt-in | Admins, makers, marketers, or analysts, automatically | Aug 2024 | - | Oct 2024 |
Ensure messages go to the right contact email address | Admins, makers, marketers, or analysts, automatically | - | - | ![]() |
Understand customer inflows and exits at every journey step | Admins, makers, marketers, or analysts, automatically | Jul 2024 | - | Nov 2024 |
Control how fast customers can enter a journey | Admins, makers, marketers, or analysts, automatically | Aug 2024 | - | Sep 2024 |
Use segments to decide which path a customer should take | Admins, makers, marketers, or analysts, automatically | Aug 2024 | - | Nov 2024 |
Automate seamless handoffs between marketing and sales | Admins, makers, marketers, or analysts, automatically | ![]() |
- | Sep 2024 |
Orchestrate journeys using any marketing interaction | Admins, makers, marketers, or analysts, automatically | - | - | Aug 2024 |
Improve reliability of insights with advanced bot protection | Admins, makers, marketers, or analysts, automatically | ![]() |
- | Aug 2024 |
Easily manage customer consent from contact and lead forms | Admins, makers, marketers, or analysts, automatically | - | - | ![]() |
Personalize customer messages based on web interactions | Admins, makers, marketers, or analysts, automatically | Sep 2024 | - | Dec 2024 |
Unlimited application installs now in Customer Insights | Admins, makers, marketers, or analysts, automatically | - | - | ![]() |
Unify sales and marketing
Accelerate revenue and increase lifetime value through seamless experiences that unify sales and marketing.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Build custom reports using Microsoft Fabric integration | Admins, makers, marketers, or analysts, automatically | - | - | Jul 2024 |
You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.
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