USB stopped working

Question

Suddenly one of the USB ports (3.0) of my laptop stopped working, it does not detect anything.

I used to have plugged in an external hard disk.

The disk works fine when I plug it in the other USB port.

From device manager it seems it is fine "This device is working properly" (USB properties)

I installed (and re-installed) it but still nothing.

Searching the log from properties-events I found an error 401.

What is that and what I can I do to fix it?

Thank you.

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration

Source:        Microsoft-Windows-Kernel-PnP

Date:          24/02/2021 13:37:22

Event ID:      401

Task Category: None

Level:         Error

Keywords:      

User:          N/A

Computer:      LAPTOP-OA92UNB3

Description:

Device USB\ROOT_HUB30\5&59bc0b3&0&0 failed configuration.

Driver Name: usbhub3.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 05/05/2020

Driver Version: 10.0.18362.836

Driver Provider: Microsoft

Driver Section: Generic.Install.NT

Driver Rank: 0x800002

Matching Device Id: USB\ROOT_HUB30

Outranked Drivers: 

Device Updated: false

Status: 0xC0000189

Parent Device: PCI\VEN_1022&DEV_15E0&SUBSYS_86D5103C&REV_00\4&238dcf36&0&0341

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

    <EventID>401</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000000</Keywords>

    <TimeCreated SystemTime="2021-02-24T11:37:22.631988000Z" />

    <EventRecordID>406</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="7780" />

    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

    <Computer>LAPTOP-OA92UNB3</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="DeviceInstanceId">USB\ROOT_HUB30\5&59bc0b3&0&0</Data>

    <Data Name="DriverName">usbhub3.inf</Data>

    <Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>

    <Data Name="DriverDate">05/05/2020</Data>

    <Data Name="DriverVersion">10.0.18362.836</Data>

    <Data Name="DriverProvider">Microsoft</Data>

    <Data Name="DriverInbox">true</Data>

    <Data Name="DriverSection">Generic.Install.NT</Data>

    <Data Name="DriverRank">0x800002</Data>

    <Data Name="MatchingDeviceId">USB\ROOT_HUB30</Data>

    <Data Name="OutrankedDrivers">

    </Data>

    <Data Name="DeviceUpdated">false</Data>

    <Data Name="Status">0xc0000189</Data>

    <Data Name="ParentDeviceInstanceId">PCI\VEN_1022&DEV_15E0&SUBSYS_86D5103C&REV_00\4&238dcf36&0&0341</Data>

  </EventData>

</Event>

Answer 1

Greetings KalliopiK,

I appreciate your time getting back to this thread, can you please try to plug those device using other computer for us to isolate if the issue is with the computer or those devices itself.

If those devices cannot be detected using other device means they are faulty.

If those device can be detected using other computers proceed with the steps below.

Try to perform Repair Upgrade this will re-install the Windows without affecting your files and apps, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Step 2: Run MediaCreationTool.exe.

Step 3: Choose "Upgrade this PC now".

Step 4: Select "Keep personal files and apps".

Step 5: Let it install

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Dear Carlo,

thank you for your reply and your time.

I followed all steps you mentioned.

Now, there is no error at the logs and from the device manager -> USB 3. 0 Extensible Host Controller and USB 3.0 Root Hub-> Properties I get "This device is working properly."

Yet, no matter I plug, it is not detected, no sound, nothing.

I can't guess what's wrong.

I wish you a wonderful day too.

Kalliopi

Answer 3

Good Day KalliopiK,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here' s the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Universal Bus Controller

-Look for USB 3. 0 Extensible Host Controller and USB 3.0 Root Hub

-Right click and Uninstall

After restart the driver will be automatically installed.

Restart your computer using cleanboot.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK, Apply and close the configuration utility
10. Restart your pc and check

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.