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Troubleshooting Astro integration with Azure

You can get support for your Astro deployment through a New Support request. For further assistance, go to the Astronomer Support. In addition, this article includes troubleshooting for problems you might experience in creating and using an Astro resource.

Getting support

  1. To contact support about an Astro resource, select the resource in the service menu.

  2. Select the Support + troubleshooting in Help menu on the left of the Overview page.

  3. Select Create a support request and fill out the details.

    Screenshot of a new Astro support ticket.

Troubleshooting

Here are some troubleshooting options to consider:

Unable to create an Astro resource as not a subscription owner/ contributor

The Astro resource can only be created by users who have Owner or Contributor access on the Azure subscription. Ensure you have the appropriate access before setting up this integration.

Marketplace purchase errors

Error message Details
"The Microsoft.SaaS RP is not registered on the Azure subscription." Before you use a resource provider, you must make sure that your Azure subscription is registered for it. For more information, see Register a resource provider and Resolve errors for resource provider registration.
"Plan cannot be purchased on a free subscription, please upgrade your account." You can't make Azure Marketplace purchases on a free Azure subscription. For more information, see the Azure free account FAQ and Purchase a SaaS offer in the Azure portal.
"Purchase has failed because we couldn't find a valid payment method associated with your Azure subscription." Use a different Azure subscription, or add or update credit card or payment method information for this subscription. For more information, see Purchase a SaaS offer in the Azure portal.
"The Publisher does not make available Offer, Plan in your Subscription/Azure account's region." The offer or the specific plan isn't available to the billing account market that's connected to the Azure subscription.
"Enrollment for Azure Marketplace is set to Free/BYOL SKUs only, purchase for Azure product is not allowed. Please contact your enrollment administrator to change EA settings." Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Enabling Azure Marketplace purchases and Introduction to listing options.
"Marketplace is not enabled for the Azure subscription." Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Enabling Azure Marketplace purchases.
"Plan by publisher is not available to you for purchase due to private marketplace settings made by your tenant's IT administrator." The customer uses a private marketplace to limit the access of its organization to specific offers and plans. The specific offer or the plan wasn't set up to be available in the tenant's private marketplace. Contact your tenant's IT administrator.
"The EA subscription doesn't allow Marketplace purchases." Use a different subscription or check if your Enterprise Agreement subscription is enabled for Azure Marketplace purchase. For more information, see Enabling Azure Marketplace purchases.

If those options don't solve the problem, contact Astronomer support.

DeploymentFailed error

If you get a DeploymentFailed error, check the status of your Azure subscription. Make sure it isn't suspended and doesn't have any billing issues.

Resource creation takes long time

If the deployment process takes more than three hours to complete, contact support.

If the deployment fails and the Astro resource has a status of Failed, delete the resource. After deletion, try to create the resource again.

Unable to use Single sign-on

If SSO isn't working for the Astronomer portal, check that you're using the correct Microsoft Entra email. You must also have consented to allow access for the Astronomer Software as a service (SaaS) portal.

Note

If you are seeing an Admin consent screen along with the User consent during your first-time login using the SSO Url, then please check your tenant consent settings.

For more information, see the single sign-on guidance.

Unable to install Astro using a personal email

Installing Apache Airflow on Astro from the Azure Marketplace using a personal email from a generic domain isn't supported. To install this service, use an email address with a unique domain, like an email address associated with work or school, or start by creating a new user in Azure and make this user a subscription owner. For more information, see Install Astro from the Azure Marketplace using a personal email.

Next steps