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Manage eSIM cellular plans with Microsoft Intune device actions

The update cellular data plan action lets you remotely activate an eSIM cellular plan on supported iOS/iPadOS devices, making it easier to manage connectivity for users without physical SIM cards. You can also activate eSIMs on supported Android Enterprise devices and remove an eSIM from a single supported Android Enterprise device.

Prerequisites

Device platform requirements

This action supports the following platforms:

  • iOS/iPadOS

Roles requirements

To run this action, at a minimum, use an account that has one of the following roles:

  • Help Desk Operator
  • School Administrator
  • Custom role that includes:
    • The permission Remote tasks/Update cellular data plan
    • Permissions that provide visibility into and access to managed devices in Intune (for example, Organization/Read, Managed devices/Read)

Android Enterprise eSIM actions support corporate-owned devices only. Personally owned devices with a work profile (BYOD) aren't supported.

Action Corporate-owned fully managed (COBO) Corporate-owned dedicated (COSU) Corporate-owned work profile (COPE)
Activate an eSIM on one device Android 15 or later Android 15 or later Android 15 or later
Remove an eSIM from one device Android 15 or later Android 15 or later Android 17 or later

The devices must support eSIM. Get the activation code from your carrier before you activate an eSIM.

To remove an eSIM, its ICCID must be available in the device hardware inventory. Use the ICCID to identify the eSIM that you want to remove.

To use an eSIM device action, at a minimum, use an account that has one of the following roles:

  • Help Desk Operator
  • School Administrator
  • Custom role that includes:
    • Remote tasks/Update cellular data plan to activate eSIMs
    • Remote tasks/Remove eSIM to remove an eSIM
    • Permissions that provide visibility into and access to managed devices in Intune (for example, Organization/Read, Managed devices/Read)

Update the cellular data plan from the Intune admin center

  1. In the Microsoft Intune admin center, select Devices > All devices.
  2. From the devices list, select a device.
  3. At the top of the device overview pane, find the row of action icons. Select Update cellular data plan. Screenshot of the Intune admin center Update cellular data plan action with an activation server URL field
  4. Enter the activation server URL for your mobile carrier and select Update cellular plan.

Activate an eSIM on one Android Enterprise device

The single-device action is available only in the new device view.

  1. In the Microsoft Intune admin center, select Devices > All devices.
  2. Set Preview new device view to On, and then select a supported Android Enterprise device.
  3. At the top of the device overview pane, select Activate eSIM.
  4. Enter the carrier-provided activation code, and confirm the action.

Intune sends the activation request without first blocking it based on reported eSIM slot capacity. If Google can't complete the activation, Intune surfaces the error returned by Google.

Remove an eSIM from one Android Enterprise device

Removal depends on the ICCID reported in device inventory, and the single-device action is available only in the new device view.

  1. In the Microsoft Intune admin center, select Devices > All devices.
  2. Set Preview new device view to On, and then select a supported Android Enterprise device.
  3. In the device inventory, find and copy the ICCID for the eSIM that you want to remove. If the ICCID isn't available in inventory, you can't submit the removal action.
  4. At the top of the device overview pane, select Remove eSIM.
  5. Enter the ICCID, and confirm the action.

User experience

When you select the Update cellular data plan action, the device receives a command to activate the eSIM cellular data plan. The user experience on the device is as follows:

  • Cellular data starts working.
  • The active cellular data plan is listed in the cellular section of the Settings app on the device.

For more information about devices that support eSIM, see the Apple support article Using Dual SIM with an eSIM.

User experience

When you activate an eSIM on a supported corporate-owned Android Enterprise device, the eSIM is downloaded and activated automatically. When you remove an eSIM, the device removes the eSIM identified by the ICCID that you entered.

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