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Manage self-service purchases and trials (for users)

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As a user, you can buy subscriptions to certain products and assign licenses for those subscriptions to people in your team. You're responsible for paying for any self-service purchases you make. You can manage your subscriptions in the Microsoft 365 admin center.

Tip

If you're using Microsoft 365 operated by 21Vianet in China, use the following link to access the admin center: https://portal.partner.microsoftonline.cn/

Your admin has a read-only view into any subscriptions that you buy. They can see the product, purchaser name, subscriptions purchased, expiry date, purchase price, and assigned users for each subscription that you buy.

View your subscriptions

You can view a list of all self-service purchased subscriptions that you bought.

  1. Go to the Microsoft 365 admin center, then go to the Billing > Your products page.
  2. On the Products tab, select the filter icon, then select Self-service.

Buy more or reduce licenses

  1. In the admin center, go to the Billing > Your products page.
  2. Select the subscription for which you want to buy more license or reduce the number of licenses.
  3. Select Buy licenses or Remove licenses.
  4. In the details pane, in the Total licenses box, enter the total number of licenses that you want for this subscription, then select Save. For example, if you have 100 licenses and you want to add 5 more, enter 105.

Assign or unassign licenses

To assign licenses

  1. In the admin center, go to the Billing > Licenses page.
  2. Select the product for which you want to assign licenses.
  3. On the product details page, select Assign licenses.
  4. In the Assign licenses to users pane, begin typing a name, and then select it from the results to add it to the list. You can add up to 20 users at a time.

    Note

    You can only assign licenses to people in your organization.

  5. Select Assign, then select close the details pane.

To unassign licenses

  1. In the admin center, go to the Billing > Licenses page.
  2. Select the product for which you want to unassign licenses.
  3. Select the users from whom you want to unassign licenses.
  4. Select Unassign licenses.
  5. In the Unassign licenses box, select Unassign.

Cancel a subscription

  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, find the subscription that you want to cancel. Select the three dots (more actions), then select Cancel subscription.
  3. In the Cancel subscription pane, select a reason why you're canceling. Optionally, provide any feedback you have.
  4. Select Save.

Manage your payment details

  1. In the admin center, go to the Billing > Billing accounts page.
  2. On the Overview tab, select a billing account.
  3. On the billing account details page, select the Billing profile tab. The tab lists all billing profiles associated with the selected billing account.
  4. Select a billing profile name to view the details page.
  5. In the Invoice and billing notifications section, under Payment method, choose one of the following options:
    • If you want to update an existing payment method, select Edit.
    • If you want to add a new payment method, select Replace.
  6. In the details pane, enter the card details, then select Save or Replace.

Update an existing payment method

  1. In the admin center, go to the Billing > Bills & payments page.
  2. On the Payment methods tab, select an existing payment method from the list.
  3. In the details pane, select Edit. You can change the security code, expiration date, name on the card, and address.
  4. Make any needed changes, then select Save.

Add a new payment method

  1. In the admin center, go to the Billing > Bills & payments page.
  2. On the Payment methods page, select Add a payment method, then select Add a payment method from the drop-down list.
  3. In the Add a payment method pane, enter the information for the new payment method, then select *Save.

View your invoices

  1. In the admin center, go to Billing > Bills & payments page.
  2. On the Invoices tab, select the invoice that you want to view. If no invoices are visible, change Past 3 months to either Past 6 months or Specify a date range.

Need help? Contact us

For common questions about self-service purchases, see Self-service purchases FAQ.

If you have questions or need help with self-service purchases, contact support.