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"AccountEncryptionKeyUnavailable" error when you try to list pools in Azure Batch

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This article explains how to handle an "AccountEncryptionKeyUnavailable" error message in Azure Batch. This error might occur when you try to view a list of pools.

Symptoms

When you select Pools in the upper-left corner of the Azure portal under Features, you can't see the list of Azure Batch pools. Instead, you receive the following error message:

AccountEncryptionKeyUnavailable message: Account data could not be decrypted as the account encryption key is currently unavailable.

The reason code is AccountKeysNotFound.

Cause

This is a known issue in Azure Batch. This issue occurs if your subscription was suspended. There are various reasons why a subscription might be suspended, such as fraud and running out of credits.

Solution

The product team is working on a solution for this issue. We intend to deploy a fix soon. Currently, the only way to mitigate the issue is to delete and re-create the batch account.

To handle a suspended subscription, see Reactivate a disabled Azure subscription.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.