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Reset device from Company Portal website

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Applies to:

  • iOS/iPadOS
  • Windows 10
  • Windows 11

Remotely reset a used, lost, or stolen device to factory default settings. A reset deletes all apps, settings, and personal data on the device, unenrolls the device, and removes it from the Company Portal apps and website.

Supported devices

You can reset the following types of devices from the Company Portal website:

  • iOS/iPadOS devices that aren't supervised
  • Devices running Windows 10 or Windows 11

The action may be unavailable on devices that your organization owns and lends out for use. If you're an IT support person and want to find out more about device reset and its limitations, see Remove devices by using wipe, retire, or manually unenrolling the device.

Reset device

To reset a device to its original, out-of-box settings:

  1. On any device, sign in to the Company Portal website with your work or school account.

  2. Go to the menu and select Devices.

  3. Select the device you want to reset.

  4. Select Reset.

    Tip

    If the reset option isn't visible at the top of your page, select the More (…) menu to see all overflow actions.

  5. A message warns you that you're about to erase all data on your device, and reset the device to its factory default settings. Tap Reset to confirm.

Need additional help? Contact your support person. For contact details, sign in to the Company Portal website and go to Helpdesk.