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Error message when using Lockbox in Microsoft Dynamics GP: "This module isn't registered. To register this module, contact your Microsoft Dynamics GP Representative"

  • Article

This article provides a solution to an error that occurs when you click Reset Customer ID or when you double-click a payment in the Lockbox Transactions window in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   977080

Symptoms

When you click Reset Customer ID or when you double-click a payment in the Lockbox Transactions window in Microsoft Dynamics GP 10.0 and GP 2010, you receive the following error message:

This module isn't registered. To register this module, contact your Microsoft Dynamics GP Representative.

This problem occurs even if the customer is registered for the Lockbox module.

Note

This problem does not occur in Microsoft Dynamics GP 9.0.

Cause

This problem occurs because the Module ID's Master (SY05100) table lists an incorrect ID for Lockbox Processing in Microsoft Dynamics GP 10.0 and GP 2010. The module ID for Lockbox Processing is 93. However, the listed module ID is 21. A module ID of 21 corresponds to the Purchase Order Processing module. In this situation, the error message occurs because Purchase Order Processing is not registered.

Resolution

To resolve this problem, change the module ID value in the SY05100 table to 93. To do this, follow these steps:

  1. Start the Support Administrator Console, Microsoft SQL Query Analyzer, or SQL Server Management Studio. To do this, use one of the following methods, depending on the program that you are using.

    • Method 1: For SQL Server Desktop Engine

      If you are using SQL Server Desktop Engine (also known as MSDE 2000), start the Support Administrator Console. To do this, click Start, point to All Programs, point to Microsoft Administrator Console, and then click Support Administrator Console.

    • Method 2: For SQL Server 2000

      If you are using SQL Server 2000, start SQL Query Analyzer. To do this, click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.

    • Method 3: For SQL Server 2005

      If you are using SQL Server 2005, start SQL Server Management Studio. To do this, click Start, point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.

    • Method 4: For SQL Server 2008

      If you are using SQL Server 2008, start SQL Server Management Studio. To do this, click Start, point to All Programs, point to Microsoft SQL Server 2008, and then click SQL Server Management Studio.

  2. Click New Query.

  3. In the database list, click Dynamics.

  4. Run the following script in the Dynamics database:

    UPDATE SY05100 SET MODULEID = 93 WHERE HLPFRMID = 1326

More information

This issue happens in Microsoft Dynamics GP 10.0 and Microsoft Dynamics GP 2010.

Steps to reproduce this problem

  • Method 1

    On the Transactions menu, point to Sales and click on Lockbox. The error message may appear.

  • Method 2

    1. In Microsoft Dynamics GP, click Transaction, point to Sales, and then click Lockbox Entry.
    2. In the Lockbox ID box, enter a lockbox identifier (ID).
    3. In the Checkbook ID box, enter a checkbook ID.
    4. In the Lockbox Import File box, enter the path of the lockbox file that you want to process.
    5. In the Batch ID field, enter a batch ID. Then, add and save the new batch.
    6. Click Transactions.
    7. Select a payment, and then click Reset Customer ID. (Or click on a payment in the Lockbox Transactions window.)