"Unhandled object exception" Error messages when you start Microsoft Dynamics GP

This article provides a solution to errors that occur when you start Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   928531


When you start Microsoft Dynamics GP, you receive the following error messages.

Error message 1

Unhandled object exception: ClassFactory cannot supply requested class

Error message 2

Unhandled object exception: Error calling method 'createProcessingInstruction'


This problem occurs because the MSXML3.dll file isn't registered.


To resolve this problem, reregister the MSXML3.dll file. To do it, follow these steps:

  1. Exit Microsoft Dynamics GP.
  2. Select Start, select Run, type cmd, and then select OK.
  3. At the command prompt, type regsvr32 MSXML3.dll, and then press ENTER.
  4. Start Microsoft Dynamics GP.