EAC is slow to display recipients if PowerShell Transcription is turned on

  • Article
  • Applies to:
    Exchange Online, Exchange Server 2019, Exchange Server 2016 Standard Edition, Exchange Server 2016 Enterprise Edition, Exchange Server 2013 Standard Edition, Exchange Server 2013 Enterprise

Original KB number:   4505746

Symptoms

In Exchange admin center (EAC), it may take several minutes to display the Recipients list if it contains lots of mailboxes or groups.

Cause

The issue is caused by a latency that occurs when PowerShell Transcription runs. When PowerShell Transcription logs a cmdlet that was run, it sends the command output to a text file on the file system. The latency is caused by the I/O that is required to complete these steps, and is more noticeable when the number of mailboxes or groups is large.

Resolution

To fix this issue, you can disable PowerShell Transcription. To do this, follow these steps:

  1. Open a Command Prompt window or PowerShell, and then type gpedit.msc to open the Local Group Policy Editor.

  2. Navigate to Computer Configuration, and select Administrative Templates.

  3. Select Windows Components, then select Windows PowerShell.

  4. Double-click Turn on PowerShell Transcription, select Disable, then select OK.

    Screenshot of selecting Disabled for Turn on PowerShell Transcription window.

  5. At a command prompt, run gpupdate /force to make sure that your settings are applied.

More information

If PowerShell Transcription is enabled and command logging is visible in EAC, you see Out-Default -Transcript:$true -OutVariable $null after every cmdlet that EAC calls.

There might be other reasons for the slow performance that you would have to investigate if this solution does not resolve the issue.