You can't use Chrome to manage settings in the EAC in an Exchange Server 2013 environment

Original KB number:  2769335


Consider the following scenario:

  • You install Xunlei Thunder on a computer in a Microsoft Exchange Server 2013 environment.

  • You use Google Chrome to go to the Microsoft website and access the Exchange Administration Center (EAC): https://exchangeserver/ecp.

  • You select an option in the EAC.

In this scenario, you receive the following error message:

The Web page isn't loading properly. Please reload the page by refreshing your Web browser.


This issue occurs because of a conflict between the EAC and the Thunder extension in Chrome.


To resolve this issue, open the extension settings menu in Chrome, and then disable the Thunder extension.

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