Can't view items in Exchange Online archive mailbox by using Microsoft Outlook Web App
Original KB number: 4051373
Symptoms
When a user tries to view items in a Microsoft Exchange Online archive mailbox by using Outlook Web App (Microsoft Outlook Web App), they receive the following error message:
Your request can't be completed right now. Try again.
Cause
This problem can occur due to a regression in Cumulative Update 6 (CU6) for Exchange Server 2016 that breaks this functionality.
Status
Microsoft has confirmed that this is an issue in the Microsoft products that are listed in the 'Applies to' section.
This issue is scheduled to be fixed in a future update.
More Information
This issue only occurs if the user's primary mailbox is on Exchange 2016. See the 'Symptoms' and run the following command (in Exchange 2016 PowerShell) to confirm the issue:
Test-ArchiveConnectivity -UserSmtp EmailAddressOfUser -IncludeArchiveMRMConfiguration -Verbose | FL
The result resembles the following:
Result : Couldn't log on to the mailbox.
Error : Cannot find row based on condition. There is no support for this operation. MapiExceptionNoSupport: Unable to find table row. (hr=0x80040102, ec=-2147221246)
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