Partner Support availability
Partner support availability varies by region. The following table provides the most up-to-date availability of Partner Support teams by geographical area.
Note
Coverage days and times might vary based on national/regional holidays.
Delivery time zone | Language | Days and times |
---|---|---|
Asia | Chinese (TC) | Mon-Fri 9am-6pm CST |
Chinese (ZH) | Mon-Fri 9am-6pm CST | |
English (China) | Mon-Fri 9am-6pm CST | |
English (Hong Kong Special Administrative Region) | Mon-Fri 9am-6pm CST | |
English (all other countries/regions) | Mon-Fri 4.30am-8.30pm PHT | |
Korean | Mon-Fri 9am-6pm KST | |
EMEA | English | Mon-Fri 8am-6pm WET (UTC) |
French | Mon-Fri 9am-6pm CET | |
German | Mon-Fri 9am-6pm CET | |
Italian | Mon-Fri 9am-6pm CET | |
Portuguese | Mon-Fri 9am-6pm WET (UTC) | |
Russian | Mon-Fri 9am-6pm MSK | |
Spanish | Mon-Fri 9am-6pm CET | |
Japan | Japanese | Mon-Fri 9am-5.30pm JST |
LATAM | English | Mon-Fri 6am-6pm PST/PDT |
Portuguese | Mon-Fri 9am-6pm BRT | |
Spanish | Mon-Fri 7am-7pm COT | |
NA | English | Mon 6am-Fri 6pm PST/PDT |
Global: Commercial marketplace | English | Mon 6am-Fri 6pm PST/PDT |
French | Mon-Fri 9:30am-6:30pm CET | |
German | Mon-Fri 9:30am-6:30pm CET | |
Global: Partner Center API (PCTS) | English | Sun 5pm-Fri 4:30pm PST/PDT (24x5 support) |
EMEA: Partner Center API (PCTS) | English, French, German, Portuguese, Spanish | Mon-Fri 8am-5pm (CET) |
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