Windows Server Backup doesn't start after you perform a BMR in Windows Server 2012

This article provides a solution to a problem that prevents Windows Server Backup from starting after you perform a bare metal recovery (BMR).

Applies to:   Windows Server 2012 R2
Original KB number:   2961238


Consider the following scenario:

  • You have a computer that's running Windows Server 2012 or Windows Server 2012 R2.
  • You're using a UEFI system with two hard disks, and you have EFI System Partition on your system disk.
  • You use Windows Server Backup to perform a complete backup.
  • You then use the backup data to perform a BMR.

However, after the recovery operation is completed, the Windows Server Backup service cannot be started.


This problem occurs because the Windows Server Backup engine (Wbengine.exe) does not handle cases correctly when the EFI system partition location is changed during the restore.


To resolve this issue, Windows Backup must rebuild the catalog to reflect the latest disk configurations. To trigger this action, follow these steps:

  1. Open an administrative command prompt.

  2. Run the following command:

    wbadmin delete catalog
  3. Restart the Windows Server Backup service, or restart the computer.

The Windows Server Backup service should now run normally.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn more about the wbadmin delete catalog command.