Fix Windows Update errors by using the DISM or System Update Readiness tool
Applies to: Windows 10, version 1809 and later versions, Windows 8.1, Windows Server 2012 R2, Windows 7, Windows Server 2008 R2
Original KB number: 947821
Windows updates and service packs may fail to install if there are corruption errors. For example, an update might not install if a system file is damaged. The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.
This article is intended for Support agents and IT professionals. If you are home users and looking for more information about fixing Windows update errors, see Fix Windows Update errors.
Resolution for Windows 8.1, Windows 10 and Windows Server 2012 R2
To resolve this problem, use the inbox Deployment Image Servicing and Management (DISM) tool. Then, install the Windows update or service pack again.
Open an elevated command prompt. To do this, open Start menu or Start screen, type Command Prompt, right-select Command Prompt, and then select Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.
Type the following command, and then press Enter. It may take several minutes for the command operation to be completed.
DISM.exe /Online /Cleanup-image /Restorehealth
When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:
DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image.
sfc /scannowcommand and press Enter. It may take several minutes for the command operation to be completed.
Close the command prompt, and then run Windows Update again.
DISM creates a log file (%windir%/Logs/CBS/CBS.log) that captures any issues that the tool found or fixed. %windir% is the folder in which Windows is installed. For example, the %windir% folder is C:\Windows.
Resolution for Windows 7 and Windows Server 2008 R2
To resolve this problem, use the System Update Readiness tool. Then, install the Windows update or service pack again.
Download the System Update Readiness tool.
Go to Microsoft Update Catalog and download the tool that corresponds to the version of Windows that is running on your computer. For more information about how to find the version of Windows that you installed, see Find out if your computer is running the 32-bit or 64-bit version of Windows.
This tool is updated regularly, we recommend that you always download the latest version. This tool is not available in every supported language. Check the link below to see if it is available in your language.
Install and run the tool.
Select Download on the Download Center webpage, then do one of the following:
- To install the tool immediately, select Open or Run, and then follow the instructions on your screen.
- To install the tool later, select Save, and then download the installation file to your computer. When you're ready to install the tool, double-select the file.
In the Windows Update Standalone Installer dialog box, select Yes.
When the tool is being installed, it automatically runs. Although it typically takes less than 15 minutes to run, it might take much longer on some computers. Even if the progress bar seems to stop, the scan is still running, so don't select Cancel.
When you see Installation complete, select Close.
Reinstall the update or service pack you were trying to install previously.
To manually fix corruption errors that the tool detects but can't be fixed, see How to fix errors that are found in the CheckSUR log file.
Resolution - Download the package from Microsoft Update Catalog directly
You can also try to directly download the update package from Microsoft Update Catalog, and then install the update package manually.
For example, you may have problems when you try to install updates from Windows Update. In this situation, you can download the update package and try to install the update manually. To do this, follow these steps:
Find the update that applies to your operating system appropriately in the search results, and then select the Download button.
Select the link of the file to download the update.
Select Close after the download process is done. Then, you can find a folder that contains the update package in the location that you specified.
Open the folder, and then double-select the update package to install the update.
If the Windows update or service pack installed successfully, you are finished. If the problem is not fixed, or if System Update Readiness Tool cannot find the cause, contact us for more help.
Description of the common corruption errors
The following table lists the possible error code with Windows Update for your reference:
|0x80070002||ERROR_FILE_NOT_FOUND||The system cannot find the file specified.|
|0x8007000D||ERROR_INVALID_DATA||The data is invalid.|
|0x800F081F||CBS_E_SOURCE_MISSING||The source for the package or file not found.|
|0x80073712||ERROR_SXS_COMPONENT_STORE_CORRUPT||The component store is in an inconsistent state.|
|0x800736CC||ERROR_SXS_FILE_HASH_MISMATCH||A component's file does not match the verification information present in the component manifest.|
|0x800705B9||ERROR_XML_PARSE_ERROR||Unable to parse the requested XML data.|
|0x80070246||ERROR_ILLEGAL_CHARACTER||An invalid character was encountered.|
|0x8007370D||ERROR_SXS_IDENTITY_PARSE_ERROR||An identity string is malformed.|
|0x8007370B||ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME||The name of an attribute in an identity is not within the valid range.|
|0x8007370A||ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE||The value of an attribute in an identity is not within the valid range.|
|0x80070057||ERROR_INVALID_PARAMETER||The parameter is incorrect.|
|0x800B0100||TRUST_E_NOSIGNATURE||No signature was present in the subject.|
|0x80092003||CRYPT_E_FILE_ERROR||An error occurred while Windows Update reads or writes to a file.|
|0x800B0101||CERT_E_EXPIRED||A required certificate is not within its validity period when verifying against the current system clock or the time stamp in the signed file.|
|0x8007371B||ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE||One or more required members of the transaction are not present.|
|0x80070490||ERROR_NOT_FOUND||Windows could not search for new updates.|
|0x800f0984||PSFX_E_MATCHING_BINARY_MISSING||Matching component directory exist but binary missing|
|0x800f0986||PSFX_E_APPLY_FORWARD_DELTA_FAILED||Applying forward delta failed|
|0x800f0982||PSFX_E_MATCHING_COMPONENT_NOT_FOUND||Can't identify matching component for hydration|
What does the System Update Readiness tool do
Verify the integrity of resources
The System Update Readiness tool verifies the integrity of the following resources:
- Files that are located in the following directories:
- Registry data that is located under the following registry subkeys:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing
This list may be updated at any time.
When the System Update Readiness tool detects incorrect manifests, Cabinets, or registry data, it may replace the incorrect data with a corrected version.
The System Update Readiness tool creates a log file that captures any issues that the tool found or fixed. The log file is located here:
How to fix errors that are found in the CheckSUR log file
To manually fix corruption errors that the System Update Readiness tool detects but can't fix, follow these steps:
%SYSTEMROOT% is an environment variable that saves the folder in which Windows is installed. For example, generally the %SYSTEMROOT% folder is C:\Windows.
Identify the packages that the tool can't fix. For example, you may find the following in the log file:
Summary: Seconds executed: 264 Found 3 errors CBS MUM Missing Total Count: 3 Unavailable repair files: servicing\packages\Package_for_KB958690_sc_0~31bf3856ad364e35~amd64~~220.127.116.11.mum ...
In this case, the package that is corrupted is KB958690.
Copy the package (.msu) to the
%SYSTEMROOT%\CheckSUR\packagesdirectory. By default, this directory doesn't exist and you need to create the directory.
Rerun the System Update Readiness tool.
If you are a technical professional, see How to fix errors found in the CheckSUR.log for a more option on fixing errors in the CheckSUR.log.