Available updates for Remote Desktop Services

This article lists the available updates for Remote Desktop Services in Windows Server 2012.

Applies to:   Windows Server 2012 R2
Original KB number:   2821526


This article summarizes the available hotfixes and updates for issues that can occur in Remote Desktop Services for Windows Server 2012 environments.

For Windows Server 2008 R2 Remote Desktop Services updates, see KB2601888.

For Windows Server 2012 R2 Remote Desktop Services updates, see KB2933664.

Many of the updates listed later in this article are already included in the normal Windows Update monthly rollups. Select the "Recommended Updates" Windows Update setting to obtain these.


If you believe you're experiencing an issue listed later in this article, install just the hotfix for that specific issue, or use the monthly rollups option as mentioned previously.

The hotfixes and updates are arranged by component areas within Remote Desktop Services 2012 environments and could also apply to Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 8.1 Remote Desktop Clients.

More information

General OS Updates

3044757 Profile attributes are not copied to UPD at logon in Windows Server 2012

3020396 Sysprep.exe process crashes when you use the SCVMM tool to create a VM template of a Windows Server 2012 image

3015693 "0x000000AB" Stop error in Windows Server 2012-based RDS server when you log off from a Remote Desktop session

2981330 WTSQuerySessionInformation API function always returns zero bytes for WTSIncomingBytes and WTSOutgoingBytes

2954110 "Windows was unable to save all the data for the file" error when you log off from an RD Session Host server

2903333 Terminal Services client connection error 0xC000035B when you use LmCompatibility

2896328 You are logged on with a temporary profile to a remote desktop session after an unexpected restart of Windows Server 2012

2861935 Virtual machine backup fails in a Windows Server 2012 VDI deployment that enables user profile disks

2852483 Memory leak occurs in the Dwm.exe process on a Remote Desktop computer that is running Windows 8 or Windows Server 2012

2802311 RDP virtual static channels don't work and an operation stalls in Windows Server 2012

2797502 Graphics update freezes on a Windows Server 2012-based RD Session Host server that is under a heavy load

Device Redirection and Printing

2967077 A network printer is deleted unexpectedly in Windows

2925429 Print jobs are lost when you use Remote Desktop Services printer redirection in Windows Server 2012


2989038 Connection is lost when you access an RD Session Host server by using RDP in Windows Server 2012

2916846 No RDS license when you connect to an RDS farm in Windows Server 2012

2855919 New countries/regions are added to the Activate Server wizard on a Windows Server-based license server

2849342 Can't install RDS CALs by using a web browser or telephone on a Windows Server 2012-based license server

2845318 Event ID 44 logged when remote users try to log on to a Windows Server 2012-based RD Session Host server


2982431 Window is blank when you run a RemoteApp program that is located on a Windows 8 or Windows Server 2012-based server

2964832 RemoteApp program pop-up window is hidden in Windows

2959626 Reliability improvements for Remote Desktop Session Host and RemoteApp

2862077 Error when you try to change the properties of a published RemoteApp in Windows Server 2012

2862019 A RemoteApp application main window takes the focus after the applications windows are maximized in Windows


2863663 RemoteFX user experience is not enabled on a Windows 7 SP1-based virtual machine that is hosted by a Windows Server 2012-based computer

Remote Desktop Connection Broker

2799605 Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012

Remote Desktop Gateway

2867081 RD Gateway stops processing connections in Windows Server 2012

Remote Desktop Virtualization Host

2896325 RD Virtualization Host crashes when you use a patch schedule to update a personal virtual desktop in Windows Server 2012

2832478 Virtual machines crash or take a long time to complete the shutdown process on a Windows Server 2012-based host computer

2795531 You cannot log on to a virtual machine that is running Windows 8 or Windows Server 2012 in a VDI environment

2770440 Poor performance when you enable RemoteFX in Hyper-V on a Windows Server 2012-based computer that uses AMD processors

Remote Desktop Web Access

3069129 Blank page is displayed when you try to access RemoteApps on a Windows-based RD Web Access server

2793072 Generic error message when you change your password on an RD Web Access website in Windows Server 2012