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issue with accessing one drive

Hi, i somehow changed my account information to a family member and now I cannot access my one drive documents, photos etc. I tried putting things back but I am keep coming up like him even though I am using my email address. Can anyone help me fix my…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-05-02T16:17:50.0333333+00:00
loriann dowling 0 Reputation points
3 answers

Why was my subscription cancelled after I paid?

My subscription was cancelled after I paid. I have confirmation from my bank account that I paid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-08T20:38:52.2166667+00:00
Essie Hall 0 Reputation points
answered 2026-05-02T16:17:38.5933333+00:00
Ivor Williams 0 Reputation points
1 answer

certification not received

Hi, I have passed AZ-305 - Designing Microsoft Azure Infrastructure Solutions - English (ENU) on 30th April 2026 but still i did not get the certofication details in the active certification list. My nacdidate id is MS0989437619‎ and registration id is…

Community Center | Not monitored
asked 2026-05-02T16:10:38.54+00:00
nabenduBhattacharya-1006 0 Reputation points
edited the question 2026-05-02T16:17:31.7166667+00:00
simo-k 80,685 Reputation points Volunteer Moderator
2 answers

M365 Move from Dead Laptop to a new Working Laptop

How do you deactivate M365 on a dead laptop? I need to use the subscription on a new working laptop.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-02T15:41:50.65+00:00
Lisa Reynolds 0 Reputation points
answered 2026-05-02T16:16:42.2+00:00
EmilyS726 227.4K Reputation points Independent Advisor
1 answer

Surface 3 laptop keyboard latency problem

My Surface 3 laptop keyboard has severe latency problems, while the external bluetooth keyboard works fine. Pls advise as to troubleshoot path.

Surface | Surface Laptop | Performance and maintenance
asked 2026-05-02T16:15:58.22+00:00
Garth Thomas 0 Reputation points
answered 2026-05-02T16:16:07.0466667+00:00
Q&A Assist
1 answer

I am not getting code on my authenticator app

I cannot put my Microsoft subscription on my new laptop. when I go to login it wants the authenticator code but the code on my phone is is 8 digits, it only wants 6 digits and when I try to login in on authenticator with [Moderator note: Personal…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-05-02T15:49:47.2133333+00:00
Katherine 0 Reputation points
answered 2026-05-02T16:16:04.62+00:00
Jay Tr 11,695 Reputation points Microsoft External Staff Moderator
1 answer

This product is already installed on another device

Old PC hard drive died. Trying to install Office 2019 on replacement but getting the "This product is already installed on another device" message. Can't uninstall from other device, as it the hard drive has died.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-02T16:13:12.9466667+00:00
Alan Davidson 0 Reputation points
answered 2026-05-02T16:13:24.71+00:00
Q&A Assist
0 answers

Multiple identity validation Failed with no visible reason for organization SAXA MODDING SL (Spain).

Multiple identity validation Failed with no visible reason for organization SAXA MODDING SL (Spain).

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

761 questions
asked 2026-05-02T13:49:05.38+00:00
javier cordovilla lozano 0 Reputation points
edited the question 2026-05-02T16:11:18.0633333+00:00
javier cordovilla lozano 0 Reputation points
3 answers

I have just upgraded to Microsoft 365 Premium but can't still use teams to collaborate

I have just upgraded from microsoft 365 family to Microsoft 365 Premium. The reason is to be able to use team for my business to collaboratee. But currently, I see still the 3 people ICON named as communities instead of Team. Before upgrating, I read the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-01T20:15:14.6466667+00:00
David Agbro 0 Reputation points
commented 2026-05-02T16:10:24.61+00:00
David Agbro 0 Reputation points
2 answers

I have no current email and I an't send email.

I cannot send or receive emails. on my Mac (2002) I have Outlook. I have 365. I Where is my email--past and present?

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-05-02T02:03:17.92+00:00
Gary and Jo Williams 0 Reputation points
answered 2026-05-02T16:07:59.14+00:00
Gary and Jo Williams 0 Reputation points
1 answer

MSN news comment censoring.

Seriously? The reply "No." doesn't meet community guidelines? Are you kidding? Are you complete [Mod Removed] ?

Community Center | Not monitored
asked 2026-05-01T22:27:57.7+00:00
Michael Purcell 0 Reputation points
edited the question 2026-05-02T16:06:25.4366667+00:00
Nathan Roberts (SN) 11,106 Reputation points Volunteer Moderator
0 answers

Trusted Signing Account → Identity Validation

I completed the Entra Verified ID credential issuance (scanned ID, took selfie) but the presentation link expired before the credential could be shared back. The portal shows Action Required but the link is expired. I need the verification reset so I can…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

761 questions
asked 2026-05-02T16:05:27.2966667+00:00
Louis Sutherland 0 Reputation points
1 answer

student discount on certifications

Hi, I'm trying to set my account as student, I've done the interest survey setting me as student but I don't get prompted to verify my student status in any way.

Community Center | Not monitored
asked 2026-05-02T10:02:50.15+00:00
Davide Mibelli 0 Reputation points
commented 2026-05-02T16:04:38.54+00:00
Julian Sharp 23,266 Reputation points
1 answer

find azure password on my pc

a microsoft rep helped set-up my new pc 4 years ago and set-up an azure account. I updated to windows 11 recently and do not have the password. How can I find it on my pc

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-02T16:03:47.32+00:00
HRW Realty Team 0 Reputation points
answered 2026-05-02T16:03:59.84+00:00
Q&A Assist
1 answer

A personal Microsoft Office account of mine has been compromised by a hacker.

I am unable to recover it as Microsoft is claiming that it doesn't recognize my email, despite the fact that I was alerted to the breach by an email from Microsoft informing me that unauthorized security details were added and removed from my account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-02T16:01:09.74+00:00
Yehoshua Abens 0 Reputation points
answered 2026-05-02T16:01:25.3766667+00:00
Q&A Assist
2 answers

Legal name change for miscrosoft certication.

I have put my name two times because it asks for a mandatory last name. In my legal documents I only have one name without any last name. when my exam started proctor has revoked it because of the name issue please help me to update my legal name for…

Community Center | Not monitored
asked 2026-05-02T09:32:18.2066667+00:00
Jyoti _ 0 Reputation points
answered 2026-05-02T16:00:00.22+00:00
Julian Sharp 23,266 Reputation points
2 answers

Have completed Git Hub Copilot exam and i dont see any badge

Have completed Git Hub Copilot exam and i dont see any badge

Community Center | Not monitored
asked 2026-05-02T14:02:23.3333333+00:00
Padmanabh Sivaraju 0 Reputation points
answered 2026-05-02T15:58:38.72+00:00
Julian Sharp 23,266 Reputation points
2 answers

Request to merge certification accounts

I would like to merge two Microsoft certification accounts. Please help me create a support case.

Community Center | Not monitored
asked 2026-05-02T10:07:09.01+00:00
SYA 0 Reputation points
edited an answer 2026-05-02T15:57:57.51+00:00
Julian Sharp 23,266 Reputation points
0 answers

Multitenant organisation - MS Teams

Hello Please i need your help on this issue. The user was created as a normal user and not as a guest user for testing. However when we try chatting with the user on the Teams Web Browser it works perfectly well but when we chat with the user on the…

Microsoft Teams | Microsoft Teams for business | Other
asked 2025-01-09T11:58:07.2333333+00:00
IniobongNkanga-8038 1,006 Reputation points
commented 2026-05-02T15:57:37+00:00
screampuff 6 Reputation points
2 answers

Using of of B1s for the Size of a VM

Hello. I have a free Azur account .I wanted to create a VM and i want to use of B1s for the Size of VM. but it is not available for me. What should i do that i can use of that ? Thank you so much

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,077 questions
asked 2026-05-02T13:05:27.6433333+00:00
Raheleh 0 Reputation points
answered 2026-05-02T15:57:31.75+00:00
Andreas Baumgarten 131.6K Reputation points MVP Volunteer Moderator