Azure Cloud Shell - Signed out when opening shell.azure.com

Question

Azure Cloud Shell - Signed out when opening shell.azure.com

Henrik Aldermo 66

I can access the Azure Cloud Shell via the Azure Portal, portal.azure.com, and clicking the Cloud Shell icon in the upper right corner. No problems so far!

But when I go directly to shell.azure.com, I immediately get a message saying "You're signed out of your account". After a while the "Welcome to Azure Cloud Shell" opens. If I click the Sign In button, I can authenticate again but get the same message. This loop goes on and on.

The same error occurs if I connect to the Portal Cloud Shell and click the "Open New Session" (which opens shell.azure.com in a new tab).

Tested multiple browsers and computers, normal and inprivate session, mobile browser etc. Also used disconnect-azaccount and login-azaccount in PS. Both successful.

prmanhas-MSFT 17,976 Reputation points Microsoft Employee Moderator

2020-09-21T14:04:09.907+00:00

@Henrik Aldermo Apologies for the delay in response and all the inconvenience caused because of the issue.

I have reached out to our internal team on the issue and once I have an update will keep you posted on same.

Thank you for your patience over the matter.

Thanks.
Henrik Aldermo 66 Reputation points

2020-09-22T18:21:35.777+00:00

@prmanhas-MSFT No problem. Since I had a workaround it didn't prevent me from using the Shell.

Anyway, I don't if you or your colleagues did something because now the Cloud Shell site is working as expected again.

Thanks! :-)

Answer accepted by question author

prmanhas-MSFT 17,976 Microsoft Employee Moderator

@Henrik Aldermo Thank you for your patience over the matter.

I am glad that your issue is resolved for now.

I digged on the issue internally and came to know that there is a reported bug on this where few users have seen the same behavior. I reached out to Product Team and they did mentioned that the bug is in pipeline to work upon. They currently don't have an ETA on this but I do assure is that it will be worked upon.

Hope it helps :) !!!

Please 'Accept as answer' if it helped, so that it can help others in the community looking for help on similar topics

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prmanhas-MSFT 17,976 Reputation points Microsoft Employee Moderator

2020-09-21T14:04:09.907+00:00

@Henrik Aldermo Apologies for the delay in response and all the inconvenience caused because of the issue.

I have reached out to our internal team on the issue and once I have an update will keep you posted on same.

Thank you for your patience over the matter.

Thanks.
Henrik Aldermo 66 Reputation points

2020-09-22T18:21:35.777+00:00

@prmanhas-MSFT No problem. Since I had a workaround it didn't prevent me from using the Shell.

Anyway, I don't if you or your colleagues did something because now the Cloud Shell site is working as expected again.

Thanks! :-)

Answer 1

Mohammad Taskheer Hussain 11

hi,
I'm from KSA and https://shell.azure.com/ is not working i tried from different network and with different browser. But It's working on my iPhone. Very strange.

Tyrone Louis Estavillo 1 Reputation point

2020-11-20T09:40:15.77+00:00

Hi Mohammad,
I'm based here in KSA also,,,I couldn't access the link too. Did you have a work around aside from using Iphone?
Thanks!
Mohammad Taskheer Hussain 11 Reputation points

2020-11-29T10:25:20.097+00:00

Hi Tyrone,

No actually in KSA https://shell.azure.com and even the active directory site. It's blocked here in KSA.
I don't know the reason. There is work around you have to use the proxy or VPN to access this.
Microsoft has to resolve this ASAP.

Thanks!

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