Need to remove a Microsoft Account from "Choose an account" options in Edge

Question

Greetings,

I need some assistance. I have an issue where I'm given multiple choices to log into a site that only has one option to login with.

My setup. I'm using the new Edge. I have a personal profile, a work profile, and a profile specifically for dynamics 365. This setup is identical (as far as I can tell) at home but the difference is on my d365 profile at work its continually asking me to use my work account or my d365 account while at home it knows I can only use the d365 account to log in.

Normally this isn't an issue, just choose the account you want and move on. However, in d365 its an issue. It seems as its trying to use my work account over my d365 account and therefore begins to continually prompt me to log in because my work account doesn't have the credentials to access d365. At home, where there is only one on the account choosing prompt, I do not get the issue of constant login prompts.

SO far I've uninstalled Edge via windows uninstaller and restarted. I've used revo uninstaller as well, with a reboot. I've cleared cookies and cache and I cannot get the duplicate account to stop popping up. I've removed the d365 account and re-added to no avail.

Removing the account from my windows email & accounts isn't an option. I know the setup will work as it works on my personal machine at home.

Please help!

On: https://login.microsoftonline.com/

Answer 1

Even though this post is closed wanted to share the working solution for this question. In order to remove the account as mentioned in the original question follow below steps:

1. Go To "Setting"
2. Click "Accounts"
3. From the Navigation Pane to the left click on "Access Work or School" (it may take few secs to load the screen)
4. From the list of available Microsoft accounts select the one you want to remove
5. After selecting the account you will see button "Disconnect" click on it
6. Click "Yes" on the prompt to remove this account

Thats it! i have tried this option and it works. Just relaunch the Edge browser after performing above steps.

Answer 2

Control Panel\User Accounts\Credential Manager

and remove the account here.

--please don't forget to Accept as answer if the reply is helpful--

Answer 3

Hi i was having the same issue as you and found a "workaround" for most part of it.

First sign in to https://login.microsoftonline.com, using the credential you wanna remove
Then click on your user in the upper left corner, and choose sign-out
After doing this you will see in the next page a button "FORGET THIS ACCOUNT"

And after clicking it its done, the only MS Site i can't remove that account in my case is in the aka.ms/mfasetup, the others are now clean with the workaround

Answer 4

Hi,

I had the same problem and think that I have an answer. Which I found here:

https://social.technet.microsoft.com

Answer 5

Should have worked, I'd just make sure you've signed out before removing the account. Some other things to look at here.
https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

--please don't forget to Accept as answer if the reply is helpful--