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How do I stop file explorer crashing on Windows 11?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 86%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Cameron Jefferies
1
Reputation point
Hi,
I'm currently testing out Windows 11 for my organisation and on every device that I've installed it on file explorer crashes if I have to open more than 2 folder e.g. opening the C drive and then users (this happens on all drives and folders), however if I use the dropdowns on side panel in file explorer this is avoided and I can open the second folder and any other folders passed this point. This only happens when the device is added to the network and get's the gpo's injected, no error messages are displayed. We are currently using server 2019 and the computers are currently running Windows 10 education, hopefully Windows 11 education soon, I have tried different versions of Windows 11 (Home, Home Pro, and Education) but they all have the same issue.
Thanks,
Cameron
Windows for business | Windows Client for IT Pros | User experience | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 33%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Marllon Devera 1 Reputation point2022-11-15T17:09:50.877+00:00 There was an issue with KB5016701 doing this. Try uninstalling it if you have it installed.
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Cameron Jefferies 1 Reputation point
2022-11-15T18:17:35.15+00:00 Hi marllondevera-4705,
Based of your comment am I correct to assume that the issue has now been corrected? If so do know when? I redownloaded the insolation media 3/4 weeks ago but I'm sill having the same problem.
Thanks,
Cameron
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2022-11-15T15:06:19.543+00:00 -
Cameron Jefferies 1 Reputation point
2022-11-15T15:13:35.317+00:00 Hi Reza-Ameri,
I have tried this on both 21H2 and 22H2, the devices I've tried are Lenovo IdeaPad 3, Surface SE, and a Lenovo desktop (unsure on the model)
Thanks,
Cameron -
Reza-Ameri 17,341 Reputation points Volunteer Moderator
2022-11-17T15:32:15.657+00:00 Make sure report this issue using the Feedback Hub app.
Try performing a Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
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