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Continuous prompt to sign in on Mobile device app

ibeebah 0 Reputation points
2023-01-25T20:19:04.14+00:00

I keep getting continuous prompt to sign in to my office apps on my mobile devices, any time I exit the app, I am promoted to sign in back

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  1. Konstantinos Passadis 19,246 Reputation points MVP
    2023-01-25T20:29:40.26+00:00

    Hello @ibeebah

    Welcome to Microsoft QnA !

    I understand that each time you sing in to Office 365 APPS from mobile ( Is this also for Teams ?) you are prompted for a sign -in when you exit the App. (iOS or Android ?)

    For starters:

    Can you please clarify if Modern Authentication is Enabled on the Tenant ?

    Did you tried with another account-user ?

    Are you on a Hybrid Model ?

    Can you please check the Sign-In Logs from Azure AD and attach some screenshots?

    Any additional information would be very helpful as there are little to work with!

    Thank you!

  2. ChristyZhang-MSFT 23,896 Reputation points Microsoft Vendor
    2023-01-26T03:02:48.7033333+00:00

    Hi @ibeebah ,

    Welcome to our forum!

    What your account? Microsoft 365 account or something else?

    And does this issue occur on other devices, such as PC?

    According to your thread, i notice that you have added the Microsoft Intune tag, so I'm guessing the issue might be related to some settings in Intune. I researched this and found out the following information: Require reauthentication every time. Please check and confirm if it your issue.

    3

    Hope the above help!

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