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Satya Ramadas Metla 15

Team,

I have created a simple custom question answering service via language studio with app service documentation URL as knowledge base. Its working in Language studio as expected.

I have deployed the knowledge base and attempted to create a BOT. And BOT service was created. However when asked a question got the below response

BOT Response

The bot encountered an error or bug.

To continue to run this bot, please fix the bot source code.

Please refer the screenshot below

romungi-MSFT 46,751 Reputation points Microsoft Employee

2023-03-27T13:13:01.57+00:00

Satya Ramadas Metla Did you get a chance to check the app service that is created along with your bot resource is running?
Using the Azure portal you need to locate your app service that is created along with your bot resource and click on the app service that is used and hit the restart option and check if it works.

Also, check if you app plan is using a standard tier instead of free.

You can also debug the issue by enabling diagnostic logging on your bot service from azure portal which can identify any configuration issues with the bot that is deployed. Thanks!!
Satya Ramadas Metla 15 Reputation points

2023-03-28T02:10:10.9066667+00:00

@romungi-MSFT Thanks for your response. Checked all your points but still seeing the same issue.

Resource Group Created :

App Service Running :

App Plan _ Standard

Azure BOT error :

Not sure where the issue could be. Any help is appreciated here
Rajeesh M R 211 Reputation points

2023-03-29T18:16:55.1733333+00:00
@Satya Ramadas Metla Before Validating the following steps just change your Custom Question Answering pricing tier to Standard(S) as mentioned in the Microsoft documentation -> Custom QnA Bot creation.

In bot services click on "Channels" tab top of "Test in Web Chat" menu. Verify the health status of Web Chat ( If you are able to see error then click on it )

Same as point number 1 click on "Configuration" tab top of "Test in Web Chat" menu. Validate "Messaging endpoint".

Follow the point number 2, Check app id and password.
Satya Ramadas Metla 15 Reputation points

2023-03-31T15:09:37.2266667+00:00

@Rajesh M R Validated the points you mentioned above. The Custom QnA is Standard and the health status in Channels is "Healthy" refer below.

And not sure abt what you meant by validating messaging endpoint.

Any help is appreciated
Rajeesh M R 211 Reputation points

2023-03-31T15:35:44.15+00:00

@Satya Ramadas Metla This is your screenshot, here Tier is Free and you need to change Standard as per the documentation.

Microsoft Document:

3 answers

Bhaskar Parvataneni 55 Reputation points

2023-04-12T20:15:15.24+00:00

Hi Satya, Hope this issue is resolved by now. If not, please check "LanguageEndPointKey" in the App Service (bot App Service) configuration as shown in below screenshot. This value should match with "Language Resource Key" of Language Resource as shown in the 2nd screenshot below. I had similar issue and it is resolved after updating this key. Bot App Service Configuration:
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11 people found this answer helpful.
Wendy Briggs 0 Reputation points

2023-10-25T20:04:31+00:00

Thanks Bhaskar, this is the correct answer!

Raj, Saifuddin 0 Reputation points

2024-01-02T05:29:52.1966667+00:00

Thank you @Bhaskar Parvataneni .. This is the right solution to the question.

Brandt B. Bates Sr 0 Reputation points

2024-08-19T17:20:13.34+00:00

this is the answer. the problem is you have to manually enter a key on knowledgebase creation and it doesnt state to go back and update with language endpoint key. thanks
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Satya Ramadas Metla 15 Reputation points

2023-04-05T18:27:50.05+00:00

Hello @Rajesh M R Same is the result after changing to "Standard" tier. Refer below, Creating a BOT from the below button. And still seeing the same issue. Its working when testimg from knowledge base in custom question answering
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Rajeesh M R 211 Reputation points

2023-04-06T18:43:33.5066667+00:00

Custom QnA test window is similar as existing QnA maker Test window but this is very weird exception. Try to change the location as "southcentralus".

Sean Campbell 0 Reputation points

2023-09-26T09:03:27.47+00:00

I have a similar issue as above. I'm following this https://microsoftlearning.github.io/AI-900-AIFundamentals/instructions/04d-create-a-bot.html and also received the same bot error. I'm on Australia - East. Was your issue resolved? If yes, how were you able to solve it?
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Ana Del Campo 121 Reputation points Microsoft Employee

2024-01-16T16:50:11.3333333+00:00

I am experiencing the same issue. The search pricing is standard, I checked all connections to the application, the testing ground on AI Studio works, but the bot does not. I re-deployed the application several times, no dice. Any insights?
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