Microsoft list

Question

Hello,

I'm in the process of creating a ticketing system using Microsoft Lists, which I plan to integrate with a specific channel in Microsoft Teams.

When a user needs to create a new ticket, the ticket form will include columns like "Assigned To" and "Raised By." I would like to set the "Assigned To" column to have a default value of a specific member's name. Additionally, when a team member creates a ticket, I want their name to be automatically set as the default value for the "Raised By" column.

Answer 1

For "Raised By" column, I suggest you use "Create by" column to replace "Raised By" column. Click Add column -> Show or hide columns -> Click "Create by" column.

For "Assigned To" column, click Open in the SharePoint -> In the SharePoint list, click Integrate -> PowerApps -> Customize forms -> Then follow below references to set person and group column default value by using PowerApps.

https://www.c-sharpcorner.com/article/set-default-value-to-person-or-group-field-in-powerapps/

https://powerusers.microsoft.com/t5/Building-Power-Apps/How-to-set-a-defaul-value-for-a-person-fields-in-a-SharePoint/td-p/187880

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.