[Azure Media Player] Having 2 subtitles button on video control in iOS

Binh Phan Duc 0

Hello team,

I've encountered an issue while using the Azure Media Player (latest version: 2.3.11) on iOS after adding subtitle tracks. Two subtitle buttons are being displayed, as shown in the attached screenshot. I only want to show just one button.

You can find a demo of the issue on this page.

ajkuma 26,721 Reputation points Microsoft Employee

2023-08-22T18:58:47.23+00:00

Thanks for posting this question. While I'm checking on this, just to highlight: Captions vs subtitles

In general, captions are text tracks that are used for closed captioning that enables viewers who need accessibility features in a video player to understand what is being said and the sounds that exist in a video. Subtitles, are text tracks that show the speech and sounds in a different language than the source language. For example, if the source language of a video is English, then the text track would be considered a caption. If an additional language text track is provided, it's considered a subtitle. You can use one text track for both a caption and subtitles, but implementation varies between video player clients.

https://amp.azure.net/libs/amp/latest/samples/dynamic_webvtt.html

Kindly take a look, I'll post back shortly.

1 answer

ajkuma 26,721 Reputation points Microsoft Employee

2023-08-23T07:53:15.6133333+00:00

@Binh Phan Duc ,

Following up from the comments’. You may check the following demo page AzureMedia Player (azureedge.net) (updated to add 2 extra subtitles) and notice there is no Captions button.

By looking at the sample AzureMedia Player you can see that we have 2 buttons because we have 2 kinds subtitle and caption.

Just confirming, are you asking is it ok to have 2 buttons (1 for subtitle and 1 for Captions)?

In this demo page AzureMedia Player (azureedge.net) you can control the other button "Caption" by setting the track Kind. If you have both Kinds then you will have 2 buttons, otherwise, if you have 1 Kind then only 1 button will be displayed.

Just to highlight: Captions vs subtitles

In general, captions are text tracks that are used for closed captioning that enables viewers who need accessibility features in a video player to understand what is being said and the sounds that exist in a video. Subtitles, are text tracks that show the speech and sounds in a different language than the source language. For example, if the source language of a video is English, then the text track would be considered a caption. If an additional language text track is provided, it's considered a subtitle. You can use one text track for both a caption and subtitles, but implementation varies between video player clients.

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Binh Phan Duc 0 Reputation points

2023-08-23T08:41:28.6166667+00:00

hi ajkuma, I apologize. :(

I actually encountered this issue on iOS. Reporting three different issues has confused me and led to this serious mistake.

ajkuma 26,721 Reputation points Microsoft Employee

2023-08-23T10:06:00.6366667+00:00

No worries, Binh Phan Duc. Thanks for the follow-up. Kindly take a similar approach for other OS, and let us know.

If the answer pointed, you in the right direction, please click Accept Answer.

Binh Phan Duc 0 Reputation points

2023-08-23T10:19:18.2733333+00:00

hi ajkuma,

I checked this page AzureMedia Player (azureedge.net) (updated to add 2 extra subtitles) in iOS (iphone XR) and still noticed there are 2 buttons (subtitle and caption). I just want to show 1 button.

I recorded a video for this case. Please have a look https://youtube.com/shorts/jBP9-FwQhrs?feature=share

Many thanks,

ajkuma 26,721 Reputation points Microsoft Employee

2023-08-23T18:44:44.6933333+00:00

Thanks for the additional info and recording.

Just to clarify and isolate, could you please review the Advanced Settings that you are using for AMP? Does this happen with any specific iOS version (iphone XR)? Have you tested with other iOS version?

Kindly let us know, we may have to dig into this more with some more details about your Azure resource.

Typically, if you would like only one button to be displayed, then you could either use Captions or Subtitles, but not both at the same time.

Binh Phan Duc 0 Reputation points

2023-09-07T04:20:32.83+00:00

Hi ajkuma,

Could you please review the Advanced Settings that you are using for AMP?

=> You actually can see the Advanced Settings when clicking on Advanced Options in this page. :( More details in below picture.

Does this happen with any specific iOS version (iphone XR)? Have you tested with other iOS version?

Happens on iPhone XR (iOS version 15.6 and 16.6). Also in the iPhone 13 Mini.

ajkuma 26,721 Reputation points Microsoft Employee

2023-09-08T11:07:45.2433333+00:00

Thanks for the follow-up and additional info.

We wish to engage with you offline for a much closer look and immediate assistance, please send an email with subject line “Attn:Ajay” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

1.     Referencing this thread,

2.     Azure subscription ID,

3.     Azure resource name and the time of issue occurrence.
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