Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,108 questions
Getting black screen while connecting Dell Precision 7820 Tower Workstation in Remote
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Kumar, Vinoth
0
Reputation points
Getting black screen while connecting Dell Precision 7820 Tower Workstation in Remote
After every restart workstation need to be logged in locally, if tried to connect in remote getting Black screen but it stays connected. Once we logged in locally and then if tried to connect in remote it works. Tried all basic troubleshoot provided for black screen during RDP. Kindly suggest any resolution for this.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 16,861 Reputation points2023-08-27T20:37:29.6866667+00:00 Have you checked the Event Viewer?
Did you observe any relevant logs?
Have you tried Clean Boot?
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Karlie Weng 16,076 Reputation points Microsoft Vendor2023-09-07T07:11:55.2866667+00:00 hi, does this issue occur to other client devices or account?
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