Remote Desktop app is not working on Chromebook

B H 25

Since the recent August update to the Remote Desktop app, it no longer works on our Chromebooks. We are able to connect to the server (Windows 2016), enter the user login credentials when prompted, but never get to the user's server desktop. The app goes back to its home screen with the "PC" icon used to connect. On the Windows server, it is showing that the user was logged in for about a second before a logout occurred, shown in the event log with an Event ID indicating it was not a user-initiated logoff.

I am aware of others reporting this same issue. Is it being investigated for possible resolution soon?

Brooks Tweed 5 Reputation points

2023-09-08T12:20:11.1833333+00:00

I can confirm the same. Microsoft Remote Desktop, version 10.0.16.1238, on Chromebook version 116.0.5845.168, is silently dropping connections to Windows Server 2012 RDP immediately after user/pass confirmation. The same Chromebook can successfully connect to Server 2019. The 2012 server in question has no trouble handling connections from Windows PCs.
Michael David 5 Reputation points

2023-09-11T20:33:04.7366667+00:00

I can confirm it has stopped working on Chrome OS Version 116.0.5845.168 (Official Build) (64-bit). Microsoft RDP version 10.0.16.1238. It was working OK only a couple days ago.
Patti TeNyenhuis 5 Reputation points

2023-09-12T01:35:41.8266667+00:00

Same here - not working on various versions of Chromebooks when connecting to Server 2016. I really hope this is being looked at. We have clients that only connect remotely using Chromebooks and this is crippling for them. I have tried aRDP, but it doesn't seem to work on the newer versions of Chromebooks.
Nathan Mudford 5 Reputation points

2023-09-15T21:45:00.56+00:00

Same here. Tried the beta version of Chrome OS (117.x) but same results.

The issue specifically seems to occur when connecting to an RDS session host server. I am able to remote into other 2016/2019 servers but if I try to RDP into a session host, the app gets to "Detecting Quality" and then crashes.

If we try to connect to an RDS workspace, we experience the same issue.

We have had to get our clients operational by using several poorly functioning alternatives such as aRDP. We had a breakthrough today by using the Linux VM feature of ChromOS and then running Remmina, but this is hardly acceptable.
Don Jones 0 Reputation points

2023-10-12T20:21:58.51+00:00

I have 2 customers that tried the client today and same issues. One power washed the chromebook and still will not finish building the workspace. Just closes down with no error.
ThomasK 16 Reputation points

2023-11-22T08:54:56.05+00:00

We are having the same issue on the Chromebook devices to connect to an RDS farm.
Hopefully Google is coming was a fix soon.
J R 20 Reputation points

2024-02-28T13:35:01.19+00:00

We have a customer running into the same issue. The PC option will look as though it is going to connect and then just disappear, and take you back to the home page of the RDP app. The Workspace will look as though it will configure and then the app will crash and take you back to the home page. They are using Dell 3100 2 in1 Chromebooks. Has anyone found a resolution to this yet?
Constantin Cozma 0 Reputation points

2024-06-01T06:56:28.2866667+00:00

Same issue here, trying to connect from a Pixelbook Chromebook. First it stays on "Initiating remote connection" for 5-10 minutes and then "Unable to connect, make sure... errir 0x204"

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Alan Hintz 0 Reputation points

2023-10-09T15:03:16.81+00:00

Since the update on 9/21 it now connects to Lenovo 500e chromebooks, but we need it to connect to Lenovo 100e Chromebooks. This is the same issue/scenario we experienced last fall when the app was updated. We are a school district and the 500e's are touchscreens relegated to K-2 students, all of our high school students use 100e's, that is how they accessed our Azure VDI last school year. Please update or roll back if possible!
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Alan Hintz 0 Reputation points

2023-10-09T15:07:03.1233333+00:00

This is regarding the Workspace to show up in RD Client for Chromebooks. It does not show up on the above stated devices.

Lane Sanders 0 Reputation points

2024-04-05T18:40:44.8666667+00:00

~~It's not working on the Samsung Chromebook 4~~ NVM, it's working now
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Remote Desktop app is not working on Chromebook

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