I'm following this exercise: https://learn.microsoft.com/en-us/training/modules/describe-azure-compute-networking-services/9-exercise-configure-network-access?tryIt=true&source=learn&activate-azure-sandbox=true When I clicked on the Activate Sandbox button to access it, I get this message: What I tried: Reloading the MS Learn page Signing in and out of my MS learn profile Signing in and out of the Azure portal. I get the following error message Switching directories in Azure, but I do not even have any directory displayed any more, no resource group to be found After some research, folks mentioned that whitelisting Azure website URL on Avast antivirus worked, but I do not even have this antivirus installed I changed browsers, to no avail What am I missing, please? Any workaround or solution?

<h2 id="thank-you-for-asking-this-question-on-the-microsoft-qa-platformmicrosoft-certification--exams--learn-is-currently-not-supported-in-the-qa-forumsmaybe-one-of-the-links-is-helpfulmicrosoft-training--certification-is-supported-on-their-own-forumsmicrosoft-certification---exams-httpstrainingsupportmicrosoftcomen-usmcpforummcp_examsmicrosoft-certification---exam-registration-httpstrainingsupportmicrosoftcomen-usmcpforummcp_exams-mcp_exammicrosoft-certification---vouchersdiscounts-httpstrainingsupportmicrosoftcomen-usmcpforummcp_exams-mcp_offerpearson-vue-supportpearson-vue---customer-service-httpshomepearsonvuecomtest-takerscustomer-serviceaspxpearson-vue---chat-httpshomepearsonvuecommicrosoftcontact">Thank you for asking this question on the Microsoft Q&A Platform. Microsoft Certification / Exams / Learn is currently not supported in the Q&A forums. Maybe one of the links is helpful: Microsoft Training & Certification is supported on their own forums: Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer Pearson VUE Support: Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact Please don't forget to upvote and Accept as answer if the reply is helpful If this answer helped you please mark it as "Verified" so other users can reference it.

Unable to activate sandbox due to sign-in and/or error fetching tenants issues in Azure portal

Eunice Gillette Mapong Donfack 20

I'm following this exercise: https://learn.microsoft.com/en-us/training/modules/describe-azure-compute-networking-services/9-exercise-configure-network-access?tryIt=true&source=learn&activate-azure-sandbox=true

When I clicked on the Activate Sandbox button to access it, I get this message:
User's image

What I tried:

Reloading the MS Learn page
Signing in and out of my MS learn profile
Signing in and out of the Azure portal. I get the following error message
Switching directories in Azure, but I do not even have any directory displayed any more, no resource group to be found
After some research, folks mentioned that whitelisting Azure website URL on Avast antivirus worked, but I do not even have this antivirus installed
I changed browsers, to no avail

What am I missing, please? Any workaround or solution?

Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-12T02:53:01.5966667+00:00
Hi Eunice Gillette Mapong Donfack,

Thank you for reaching out to us on Microsoft Q & A forum.

Based on your issue description we understand that you are facing difficulty in signing to the Microsoft Learn Sandbox.

Please remember that you have a limit of 10 sandboxes per day and we can only have the access again the next day. Try to open the sandbox in a single browser and wait if permissions take some time and don't close the window. It appears to be an issue of account over-lapping

Kindly follow the below steps to perform the sandbox activation:

Sign-out from all the tabs in the current browser and clear the cache files and try login again with your learn id credentials.

Sign-out from current browser login and try to login from an incognito window/in-private window.

Switch to a different browser and try login again.

Try Login with a new alternate personal email account into the learn path in a completely new browser and check.

Kindly start the exercise from the beginning by activating a new sandbox.

Note: Ensure to complete the exercise with in 1 hour after activating the sandbox.

If the information is helpful, please accept the answer by clicking the "Upvote"/ "Accept Answer" on the post.

If you are still running into issues, kindly attach the screenshots for reference and please let us know in the comments. We are glad to help you.

Thanks.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-12T03:08:08.92+00:00

Hi JimmySalian-2011,

Apologies for the confusion. The AZ-900 LP has an Azure Training tag in case the learners have any queries and can be posted on the Microsoft Q&A Forum.

Can you please remove your Answer as it may lead to confusion among the community members.

Thank you for understanding.
Eunice Gillette Mapong Donfack 20 Reputation points

2024-01-12T17:01:36.32+00:00

Hello @Mahesh Goud Juvvadi

I tried all the steps you mentioned in your comment, but I still get the same error
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-13T09:17:59.8066667+00:00

Hi Eunice Gillette Mapong Donfack,

Thank you for your response.

Understand that you have tried with multiple steps to resolve the issue, but you could see you are facing the same issue.

Can you please try the below conditional access policies in the Azure portal:

1.Sign into the Azure portal Can you Go to Home - Microsoft Azure. Sign in with an account that has the necessary permissions to manage conditional access policies.

2.Navigate to azure Active Directory in the left-hand navigation pane, click on "Azure Active Directory."

3.Access conditional access under the "Security" section, click on "Conditional Access."

4.View or create conditional access policies here, you can view existing conditional access policies or create new ones click on "Policies" to see a list of existing policies.

5.Analyze reports while there might not be a specific report named "tenant restriction," you can review the Sign-ins or Audit logs for information related to user sign-in attempts and conditional access events you can find these logs in the "Azure AD" > "Monitoring" section.

Note: please let us know what type of subscription you are using (free trail or pay as you go)?

Take a moment to examine this; it might also address the problem you're facing:

If you are trying to switch tenants, make sure you are using the correct URL format as mentioned in the error message. For example, https://portal.azure.com/#home or Home - Microsoft Azure to see if that works?

Additionally, we are experiencing an Azure Authentication and Portal Outage (Referral: https://learn.microsoft.com/en-us/answers/questions/315440/index.html : ) which might also be why you're experiencing a portal issue.

Could you please let us know if you are still experiencing the same issue, feel free to let us know we will be happy to assist you further.

Thank you.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-15T05:44:31.02+00:00

Hi Eunice Gillette Mapong Donfack,

Just checking in to see if you had a chance to see my response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

Thank you.
Eunice Gillette Mapong Donfack 20 Reputation points

2024-01-15T15:34:35.7033333+00:00

Hi @Mahesh Goud Juvvadi

After trying the further steps you mentioned, I get this after clicking on Azure Active Directory from the Home page(https://portal.azure.com/#home):

I want to precise that here I am using my professional account to sign in to Azure. I tried the same with my personal account and I have the same issues.

As for the subscription, the first time I signed in to the Azure portal with my pro account to perform an exercise on MS Learn training (Creating a VM in Azure), I could see the Concierge subscription had been added to my account and I used it for the purpose. But as of now, I can't see any subscription on the account anymore.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-16T08:49:48.1966667+00:00

Hi Eunice Gillette Mapong Donfack,

Thank you for your response!!

Based on the error message you received, it seems that you are facing issue with restricted access limitations.

If you are using a professional Azure account, I would recommend checking with your organization’s team to grant you access.

Alternatively, if you are using a personal Azure account, please ensure that your subscription is activated.

Please let us know whether you have followed the instructions as given in the below mentioned link without missing any. Create Your Azure Free Account Today | Microsoft Azure

Please let us know if you are still experiencing the same issue, feel free to let us know we will be happy to assist you further.

Thank you.
SiddeshTN 4,675 Reputation points Microsoft Vendor

2024-01-17T16:25:19+00:00

Hi Eunice Gillette Mapong Donfack,

Just checking in to see if you had a chance to see Mahesh Goud Juvvadi response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

Thank you.
Eunice Gillette Mapong Donfack 20 Reputation points

2024-01-17T17:06:34.17+00:00

Hello @Mahesh Goud Juvvadi

As stated, I checked with my organization and there's no subscription available with our pro accounts, they told me.

I went ahead to create a new free account using my pro e-mail and I still get the same error, even after creating a new free account by following all the instructions here: https://azure.microsoft.com/en-in/free/

I tried to create a resource group, so I can proceed with creating a VM, but I get this:

I don't know how to handle this anymore. Likewise, I have the same issue with my personal account.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-18T09:05:02.41+00:00

Hi Eunice Gillette Mapong Donfack,

We understand as per the given screenshot that you are getting connection error. Here are some troubleshooting steps to follow.

1.Check your internet connection.

2.Disable browser extensions, especially ad blockers.

3.Try using a different web browser or incognito/private mode.

4.Make sure your DNS settings are correct.

5.If behind a proxy, check proxy settings.

6.Visit Azure's service status page (https://status.azure.com/)" to check for issues.

If you are still having issues with your account, ensure that your account has the necessary permissions to create resources and that there are no restrictions on your subscription. Additionally, double-check that you have completed the account verification process.

Please let us know if you are still experiencing the same issue, feel free to let us know we will be happy to assist you further.

Thank you.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-19T08:44:29.67+00:00

Hi Eunice Gillette Mapong Donfack,

Just checking in to see if you had a chance to see my response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

Thank you.
Mahesh Goud Juvvadi 1,070 Reputation points Microsoft Vendor

2024-01-20T09:29:34.7066667+00:00

Hi Eunice Gillette Mapong Donfack,

Hope you are doing well.

Just checking in to see if you had a chance to see my response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

Thank you.

1 answer

JimmySalian-2011 42,146 Reputation points

2024-01-11T20:21:45.0066667+00:00

Thank you for asking this question on the Microsoft Q&A Platform. Microsoft Certification / Exams / Learn is currently not supported in the Q&A forums. Maybe one of the links is helpful: Microsoft Training & Certification is supported on their own forums: Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer Pearson VUE Support: Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

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