How to delete work account from Microsoft Teams

Question

How to delete work account from Microsoft Teams

Julie Casciato 45

I am retired but participate in Teams meetings with my personal login. However I am frequently prompted to log in to my work Teams when trying to join a personal meeting with friends. How to I clear my work login from my laptop?

Brendan Rempel 20 Reputation points

2024-09-12T17:40:41.05+00:00

I am unable to delete it as well. The registry fix will not work because the account shows up in all web browsers and phones.

It appears the root cause is that the email was pinned to my kid's school account and that was deleted. The email is fine elsewhere, but it does not have access to remove itself from the school account.

There is a instructions on how to do this which leads to a link to delete the email account altogether which is incredibly bad. There are also assumptions that it's a Windows thing, even though it's an issue outside of Windows.

I just want to leave a school group. If I can delete my teams account from my email account, or just have it forget I was on it, that would be best.
Erik Asplund 0 Reputation points

2024-09-17T19:21:33.4633333+00:00

Did you ever find a solution to this? I have the same issue.
Willians Fernandes 0 Reputation points

2024-09-22T13:02:30.0333333+00:00

I have the same problem.
Marc Kerkhoff 5 Reputation points

2024-10-23T07:12:26.12+00:00

You can turn the different accounts on or off using the web version of Teams: https://teams.microsoft.com/v2/. Goto Settings.Accounts and Org. Here you turn the accounts on or off and even leave the organisation. When turning it of the account does not show anymore in Teams.
Bob Anthony Imuekemhe 10 Reputation points

2024-11-25T09:06:38.7433333+00:00

It worked for me by clicking on the inactive account and click on the initials in the top right corner. It than gave me the option to log off.
Kevin Hamburger 5 Reputation points

2024-12-16T19:28:11.0133333+00:00

I'm having a similar problem. My old work email is still listed (but greyed out) under Accounts and orgs. I want to delete this listing and not have it ever show up again. Since it appears on both the browser and the Teams app, my guess is that it is stored on the MS server and not locally on my computer. Any advise to help solve this issue would be appreciated. (Note: the posting of the "Accepted Answer" does not work.)
jojo 15 Reputation points

2024-12-28T15:48:31.1366667+00:00
The accepted answer is obviously wrong. As said by others: the linked account is not registered in Windows but by Teams. And "Teams" means: on the Microsoft cloud system. This has nothing to do with your local PC.

Marc Kerkhoff's comment leads to the correct idea. However, most often there is no button to leave the organisation, and the on/off toggle is inactive, because the account in question is damaged. So you cannot toggle it to "off".

Here comes the bloody workaround: (note that this might not work with future versions)

open Teams in a web browser at https://teams.microsoft.com/v2/

login to Teams in the browser

Go to Settings -> Accounts

Find the account in question and the disabled toggle switch

Use F12 function key to enter developer mode in the browser

Using the select element function, select the toggle button

The HTML "input" element of the toggle button is focused

There is an attribute named "disabled" on the input HTML element of the toggle button

Delete (!) this attribute from the input HTML element

Now you can toggle the switch. Set it to the "off" position.

Verify the account dropdown in the top right corner. The questionable account should have disappeared.

Shutdown the Teams app completely. Do not just close the window!

Re-open the Teams app

The questionable account should have gone from the account dropdown in the app

The account is still listed under Settings / Accounts. It is set to "off". It cannot be deleted completely this way.
Kevin Hamburger 5 Reputation points

2024-12-28T18:56:56.93+00:00

Many thanks for the detailed workaround. Two issues though. First, the account in question is "dimmed", so there's no ability to toggle the account on or off. It looks like it's "on". Second....I don't know how to execute step 6. I see an "Elements" tab but have no idea how to proceed. Sorry, I need a few more basic steps to get there.
jojo 15 Reputation points

2024-12-29T09:23:24.5666667+00:00

In Edge Browser it is this button in the upper left of the developer tools window. It can also be activated using keys Shift+Ctrl+C

Then click on the disabled toggle button and the input element will be highlighted in the developer window like this:

Now double click on the "disabled", then press Backspace, then Enter. After that the toggle is active.
Stelios Soutsos 0 Reputation points

2025-01-17T00:49:25.2533333+00:00

Jojo, God bless you for this workaround! I stepped through it and it removed the old work account from Teams.
Kevin Hamburger 5 Reputation points

2025-01-17T04:46:12.7133333+00:00

Jojo, I haven't had time to give your suggestion a try until now. All the steps made sense and I was able to execute all of them.

However, if I completely sign out my old work account is still present and I can click on it. See attached. Of course, I can't get past that point because I have no way to authenticate the account anymore.

Is that not supposed to happen?
Þór Sigurðsson 20 Reputation points

2025-01-22T15:09:21.9966667+00:00

I know I'm digging up a year old post - but I did have hopes that Ran Hou's solution would work when all others had failed.

Unfortunately, that's not the case. As can be seen, I have three toxic accounts sitting there, unable to get rid of them. The button to deactivate them is greyed out and no other option to remove them.

Microsoft REALLY needs to get on the case with this one - this is a many-year old bug that too many people suffer from.

There doesn't seem to exist a viable solution as of 2025-01-22 to get rid of old inaccessible accounts.

And it's a fail.
Kevin Hamburger 5 Reputation points

2025-01-22T20:29:15.1533333+00:00

Agreed! I thought that Microsoft might monitor these threads, but apparently not. Maybe the issue is that someone marked a post as "Accepted Answer" which does not work.
Brendan Rempel 20 Reputation points

2025-01-23T04:30:05.85+00:00

I found the solution for me and posted it here, but strangely a moderator deleted it. The Accepted Answer is plain wrong and some of the others are crazy. I don't remember exactly how I did it, but it was somewhere in the user account settings.
Ravi Gupta 0 Reputation points

2025-03-02T07:50:37.86+00:00

I have same issue for years. But did not received any support from microsoft
Marian Christensen 0 Reputation points

2025-03-10T21:01:07.6033333+00:00

My "bad account" does not show up under Accounts and Orgs but is on the list of accounts to toggle between. I don't have access to the "bad account". What else can I try?
Ferg 0 Reputation points

2025-03-11T19:39:17.9166667+00:00

Same issue.....
Gray, Peter 0 Reputation points

2025-04-04T15:07:05.52+00:00

Jojo's answer worked for me although I would add the following:

In Google Chrome you can find the "developer" mode by going to Top Bar - View - Developer (pressing F12 didn't work for me)

I followed the next few steps by deleting the word "disabled" in the HTML code, this made the toggle button appear in colour instead of greyed out, but when I tried to toggle it off, nothing seemed to happen and I thought it hadn't worked. But when I closed the browser and then reopened it, the offending work account had gone!
Linda T 0 Reputation points

2025-04-17T15:26:48.7666667+00:00

I was able to find the answer at the link below under "Remove an account from Windows" and then "Work or School Accounts." In a nutshell, use your windows start button > choose Settings > then Accounts > then Access Work or School. Then choose the account you want to remove and select Disconnect.

You can also start typing "Access work or school" in the search bar next to your windows logo and it comes up quickly and you can also continue with the next step, which is to Disconnect.

https://support.microsoft.com/en-us/office/sign-out-or-remove-an-account-from-microsoft-teams-a6d76e69-e1dd-4bc4-8e5f-04ba48384487#:~:text=*%20Select%20Start%20%3E%20Settings%20%3E%20Accounts,Select%20Disconnect%20and%20then%20follow%20the%20instructions.

Accepted answer

1 additional answer

Your answer

Brendan Rempel 20 Reputation points

2024-09-12T17:40:41.05+00:00

I am unable to delete it as well. The registry fix will not work because the account shows up in all web browsers and phones.

It appears the root cause is that the email was pinned to my kid's school account and that was deleted. The email is fine elsewhere, but it does not have access to remove itself from the school account.

There is a instructions on how to do this which leads to a link to delete the email account altogether which is incredibly bad. There are also assumptions that it's a Windows thing, even though it's an issue outside of Windows.

I just want to leave a school group. If I can delete my teams account from my email account, or just have it forget I was on it, that would be best.
Erik Asplund 0 Reputation points

2024-09-17T19:21:33.4633333+00:00

Did you ever find a solution to this? I have the same issue.
Willians Fernandes 0 Reputation points

2024-09-22T13:02:30.0333333+00:00

I have the same problem.
Marc Kerkhoff 5 Reputation points

2024-10-23T07:12:26.12+00:00

You can turn the different accounts on or off using the web version of Teams: https://teams.microsoft.com/v2/. Goto Settings.Accounts and Org. Here you turn the accounts on or off and even leave the organisation. When turning it of the account does not show anymore in Teams.
Bob Anthony Imuekemhe 10 Reputation points

2024-11-25T09:06:38.7433333+00:00

It worked for me by clicking on the inactive account and click on the initials in the top right corner. It than gave me the option to log off.
Kevin Hamburger 5 Reputation points

2024-12-16T19:28:11.0133333+00:00

I'm having a similar problem. My old work email is still listed (but greyed out) under Accounts and orgs. I want to delete this listing and not have it ever show up again. Since it appears on both the browser and the Teams app, my guess is that it is stored on the MS server and not locally on my computer. Any advise to help solve this issue would be appreciated. (Note: the posting of the "Accepted Answer" does not work.)
jojo 15 Reputation points

2024-12-28T15:48:31.1366667+00:00

The accepted answer is obviously wrong. As said by others: the linked account is not registered in Windows but by Teams. And "Teams" means: on the Microsoft cloud system. This has nothing to do with your local PC.

Marc Kerkhoff's comment leads to the correct idea. However, most often there is no button to leave the organisation, and the on/off toggle is inactive, because the account in question is damaged. So you cannot toggle it to "off".

Here comes the bloody workaround: (note that this might not work with future versions)

open Teams in a web browser at https://teams.microsoft.com/v2/

login to Teams in the browser

Go to Settings -> Accounts

Find the account in question and the disabled toggle switch

Use F12 function key to enter developer mode in the browser

Using the select element function, select the toggle button

The HTML "input" element of the toggle button is focused

There is an attribute named "disabled" on the input HTML element of the toggle button

Delete (!) this attribute from the input HTML element

Now you can toggle the switch. Set it to the "off" position.

Verify the account dropdown in the top right corner. The questionable account should have disappeared.

Shutdown the Teams app completely. Do not just close the window!

Re-open the Teams app

The questionable account should have gone from the account dropdown in the app

The account is still listed under Settings / Accounts. It is set to "off". It cannot be deleted completely this way.
Kevin Hamburger 5 Reputation points

2024-12-28T18:56:56.93+00:00

Many thanks for the detailed workaround. Two issues though. First, the account in question is "dimmed", so there's no ability to toggle the account on or off. It looks like it's "on". Second....I don't know how to execute step 6. I see an "Elements" tab but have no idea how to proceed. Sorry, I need a few more basic steps to get there.
jojo 15 Reputation points

2024-12-29T09:23:24.5666667+00:00

In Edge Browser it is this button in the upper left of the developer tools window. It can also be activated using keys Shift+Ctrl+C

Then click on the disabled toggle button and the input element will be highlighted in the developer window like this:

Now double click on the "disabled", then press Backspace, then Enter. After that the toggle is active.
Stelios Soutsos 0 Reputation points

2025-01-17T00:49:25.2533333+00:00

Jojo, God bless you for this workaround! I stepped through it and it removed the old work account from Teams.
Kevin Hamburger 5 Reputation points

2025-01-17T04:46:12.7133333+00:00

Jojo, I haven't had time to give your suggestion a try until now. All the steps made sense and I was able to execute all of them.

However, if I completely sign out my old work account is still present and I can click on it. See attached. Of course, I can't get past that point because I have no way to authenticate the account anymore.

Is that not supposed to happen?
Þór Sigurðsson 20 Reputation points

2025-01-22T15:09:21.9966667+00:00

I know I'm digging up a year old post - but I did have hopes that Ran Hou's solution would work when all others had failed.

Unfortunately, that's not the case. As can be seen, I have three toxic accounts sitting there, unable to get rid of them. The button to deactivate them is greyed out and no other option to remove them.

Microsoft REALLY needs to get on the case with this one - this is a many-year old bug that too many people suffer from.

There doesn't seem to exist a viable solution as of 2025-01-22 to get rid of old inaccessible accounts.

And it's a fail.
Kevin Hamburger 5 Reputation points

2025-01-22T20:29:15.1533333+00:00

Agreed! I thought that Microsoft might monitor these threads, but apparently not. Maybe the issue is that someone marked a post as "Accepted Answer" which does not work.
Brendan Rempel 20 Reputation points

2025-01-23T04:30:05.85+00:00

I found the solution for me and posted it here, but strangely a moderator deleted it. The Accepted Answer is plain wrong and some of the others are crazy. I don't remember exactly how I did it, but it was somewhere in the user account settings.
Ravi Gupta 0 Reputation points

2025-03-02T07:50:37.86+00:00

I have same issue for years. But did not received any support from microsoft
Marian Christensen 0 Reputation points

2025-03-10T21:01:07.6033333+00:00

My "bad account" does not show up under Accounts and Orgs but is on the list of accounts to toggle between. I don't have access to the "bad account". What else can I try?
Ferg 0 Reputation points

2025-03-11T19:39:17.9166667+00:00

Same issue.....
Gray, Peter 0 Reputation points

2025-04-04T15:07:05.52+00:00

Jojo's answer worked for me although I would add the following:

In Google Chrome you can find the "developer" mode by going to Top Bar - View - Developer (pressing F12 didn't work for me)

I followed the next few steps by deleting the word "disabled" in the HTML code, this made the toggle button appear in colour instead of greyed out, but when I tried to toggle it off, nothing seemed to happen and I thought it hadn't worked. But when I closed the browser and then reopened it, the offending work account had gone!
Linda T 0 Reputation points

2025-04-17T15:26:48.7666667+00:00

I was able to find the answer at the link below under "Remove an account from Windows" and then "Work or School Accounts." In a nutshell, use your windows start button > choose Settings > then Accounts > then Access Work or School. Then choose the account you want to remove and select Disconnect.

You can also start typing "Access work or school" in the search bar next to your windows logo and it comes up quickly and you can also continue with the next step, which is to Disconnect.

https://support.microsoft.com/en-us/office/sign-out-or-remove-an-account-from-microsoft-teams-a6d76e69-e1dd-4bc4-8e5f-04ba48384487#:~:text=*%20Select%20Start%20%3E%20Settings%20%3E%20Accounts,Select%20Disconnect%20and%20then%20follow%20the%20instructions.

Answer 1

Ran Hou-MSFT 7,585 Microsoft External Staff

Hi @Julie Casciato

To delete your work account from Microsoft Teams, you need to remove the account from your device and sign out of Teams in your web browser. Here are the steps:

To remove the account from your device, go to Settings > Accounts > Access work or school. Choose the account that you want to remove and select Disconnect.
To sign out of Teams in your web browser, click on your profile picture at the top right and choose Sign out.

Note: Removing an account can affect other apps and services that use the same account. You may need to sign in again with a different account to access them.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff

2024-02-26T01:13:11.5933333+00:00

Is there any progress on this issue? If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Julie Casciato 45 Reputation points

2024-02-26T19:31:16.8933333+00:00

I deleted the work account, but also had to reinstall Teams. Now it appears to be working. Thanks for the help!
Ron Bennett 0 Reputation points

2024-06-15T19:50:11.83+00:00

I followed this procedure and still have options to use old work accounts. I selected one in Teams Web and now I cannot log into Teams Web. I get a message that just says, "Oops, something went wrong."
Pavel Wasserbauer 30 Reputation points

2024-07-15T07:16:44.0866667+00:00

Hi I have a work account (of a client) that was disabled so I cannot log in to that again but I cannot see a way how to remove it from the list of work/school accounts. There is a possibility to Manage the account (requires log in), also there are 2 buttons to add an account and nothing else.
Ray Gearing 15 Reputation points

2024-08-02T06:38:48.2866667+00:00

Same issue as Pavel - no accounts to delete in setting but old work accounts still there on login screens to choose for Teams and other MS Apps - annoying.
MF 5 Reputation points

2024-08-09T15:04:22.43+00:00

Similar to Ray, I am not seeing an accounts in settings to remove but still teams is logging me into my old work account automatically as well my own personal teams account. How do I remove my old work account from teams so that is not logging in automatically and starting a second teams session in my task bar?
Fiona 0 Reputation points

2024-08-20T13:21:31.1166667+00:00

Hi, this won't work if your previous work place have already closed your account. I can't remove the other account because when I click on "manage" it needs me to log into that previous company's site and I can't. Any way around this please?
Michael Taylor 60,331 Reputation points

2024-08-20T14:43:29.11+00:00

I ran into this issue but with my personal account. The new teams doesn't allow you to remove an account.

Shut down Teams. Go to the %LocalAppData%\Microsoft\Packages\MSTeams_?? folder and delete it. Then restart Teams and it'll set itself back up. If you have Teams through a work account then it'll connect back to that. I believe in order to get rid of that the organization has to remove you first. However it won't hook up other accounts automatically so that should eliminate the multi-account issue.
Fiona 0 Reputation points

2024-08-21T07:55:07.37+00:00

I did uninstall teams and reinstalled again and the old account is still there with a red "!" next to it
Alvaro 0 Reputation points

2024-08-24T05:59:10.7733333+00:00

I am experiencing the same problem others are experiencing (see below). I have uninstalled and reinstalled Teams without success. My former employer shut down my account and I cannot log in. I need to delete my work account from Teams. Can someone please assist?
Rachel L 0 Reputation points

2024-08-26T19:39:35.6+00:00

I had the same issue described by several people here (the app had an ! alert because it's unable to connect to a Teams account that was created by a previous client, and I no longer have access to that account so I'm unable to log in to remove it).

I'm happy to report that I tried the approach described by Michael Taylor and it worked for me, though the folder I had to delete was in a slightly different path: \Users\[username]\AppData\Local\Packages\MSTeams_[stuff]

I was hesitant to just delete it so I moved it somewhere else (while MS Teams was closed) and when I reopened Teams it automatically signed in with my primary work account (as usual), took a few extra seconds to run a setup routine, created a new package, and the app opened without the ever-present red alert. Thank you! That had been bothering me for over a year now.
Alvaro 0 Reputation points

2024-08-26T22:38:20.58+00:00

Unfortunately, even this fix isn't working for me. Thank you.
Panahy, Pouya 0 Reputation points

2024-09-04T08:16:28.6066667+00:00

Deleting the account from the device accounts as mentioned above did not remove it from Teams. Even signing off the windows and restarting, signing off from Teams did not help. The account is still there even though I can not use that account as it is disabled by the tenant.
Panahy, Pouya 0 Reputation points

2024-09-13T06:18:37.51+00:00

Looks like Uninstalling both versions of Teams and then reinstalling one of them helps the problem, at least for me :)
John-Paul Cox 0 Reputation points

2024-09-13T22:42:22.3+00:00

The answer is nonsense as it just doesn't actually work. I consulted with a certain company and now am stuck with an option to log into their account, and since i no longer consult with them, i have no access - so the system is constantly reminding me of that with a orange explanation mark in the upper corner of Teams. Beyond annoying.
Guillaume Amyot 0 Reputation points

2024-09-26T12:30:51.85+00:00

The disconnect option do not exist, I see the account but all I can do is either create an other account or manage(but I need to log in for that and I cant), there's no delete or disconnect option
Allen Razdow 0 Reputation points

2024-09-30T18:18:41.14+00:00

Similar issue. Using Teams for years on a Microsoft GCC high account. Recently, a windows update is trying to force me to use a new account based on my personal Microsoft account. I need that account, but not for Teams. I think it also has to do with Teams "classic" vs. the updated version. As is often the case, Microsoft inconveniences its best users in hopes of pleasing their mainstream market that will never use teams anyway.
Ravi Gupta 0 Reputation points

2025-03-02T07:53:28.7466667+00:00

It is not possible is sign out from business teams account linked to the personal teams account as the business teams account is in inactive state. Hence, I cannot switch to business teams account to sign it out.
Kevin Hamburger 5 Reputation points

2025-03-02T18:31:27.5466667+00:00

I agree with your comments. Maybe Microsoft will offer a fix at some point. Fingers crossed.

Answer 2

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How to delete work account from Microsoft Teams

1 additional answer

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