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W11 - WHFB PIN Reset option on lock screen not working

Florian ARGUAIROLLES 26 Reputation points
2024-04-02T07:30:56.4266667+00:00

Hello,

 

We are working on the W11 configuration in order to deliver the first W11 computer to our users.

When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock screen.

 

On my W10 laptop, without having a log in, I can reset my WHFB PIN from lock screen with the "I forget my pin ..." option --> When I click on the option, it asks for my password - Then for mfa check and then I can define a new PIN.

 

On my W11 laptop, without having a log in, I can not reset my WHFB PIN from lock screen with the "I forget my pin ..." option --> When I click on the option, nothing happen !

 

Important point: if I log in with my password, I can reset my PIN without any issue from  Account --> Connection Option : it works on W10 and W11.

 

Is there something specific to activate on W11 for that functionnality to work on the lockscreen ?

 

Environnement : W11 & WHFB Cloud Trust configure with GPO (including the PIN Reset functionnality)

 

 

Thanks for your help

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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2 answers

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  1. S.Sengupta 18,106 Reputation points MVP
    2024-04-05T00:52:49.65+00:00

    You can still reset the PIN by logging in with the password and navigating to Settings > Accounts > Sign-in options > PIN (Windows Hello Fingerprint) > Forget your PIN.

    Remove and re-register your fingerprint

    Press Win + I to open Settings, then go to Accounts > Sign-in options. Under the Windows Hello section, click Remove, then click Set up, and follow the on-screen instructions.

  2. Florian ARGUAIROLLES 26 Reputation points
    2024-07-18T14:55:31.6833333+00:00

    Yes and no.

    A have a case open to MS and they have confirmed that the issue is known

    After discussions with senior internal resources, I can confirm that the product group are very aware of the issue and are working on a resolution to it.

    The only way is to :

    • Switch to "Other users"
    • Chose PIN code
    • Enter the username
    • Click on " I forgot my PIN ..." and it works !

    But not realy user friendly

     

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