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How to fix sign-in error code 530004 when a guest users tries to approve a sign-off request?

Mol, R. (Rashel) 0 Reputation points
2024-04-24T08:44:39.9566667+00:00

I shared a file with an external user/guest user. This person can access this file. However, when I ask for a sign-off on this file via the workflow, this person gets the error: "AADSTS530004: AcceptCompliantDevice setting isn't configured for this organization. The admin needs to configure this setting to allow external users access to protected resources".

How do I fix this?

SharePoint Workflow
SharePoint Workflow
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Workflow: An orchestrated and repeatable pattern of business activity, enabling data transformation, service provision, and information retrieval.
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  1. AllenXu-MSFT 20,971 Reputation points Microsoft Vendor
    2024-04-25T05:31:52.2266667+00:00

    Hi @Mol, R. (Rashel),

    As per my knowledge, this issue is caused by something wrong in the AAD backend which normal users have no access to troubleshoot it. Your best is to probably open a support case. MS support will help you check from the backend.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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