Azure Open AI Studio: Completions call failed. Please try again.

Question

I have a active subscription for Azure.

I have been using Azure Open AI Studio where I have deployments for GPT 3.5 Turbo and GPT 4 Turbo.

Yesterday, my local Python Environment started to throw the following error:

semantic_kernel.exceptions.function_exceptions.FunctionExecutionException: Error occurred while invoking function geha_assistant_function: ("<class 'semantic_kernel.connectors.ai.open_ai.services.azure_chat_completion.AzureChatCompletion'> service failed to complete the prompt", APIConnectionError('Connection error.'))

Then I went to Azure Open AI Studio to see if things are working. But it was not.

I received the following errors on Notifications under Azure Open AI Studio (screenshot below)

Then I went into Chat Playground and received same error:

I even regenerated my Keys for my Azure OPEN AI resource but that didnt work.

I even created a New Deployment but still facing the same issue.

Answer 1

@Jaiswal, Nitin - Admin Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Please follow the below action plan and check if that helps:

Plan 1:

Could you please check if you have enabled the All networks access under the Networking setting within your Azure OpenAI resource as shown below ?

Plan 2:
Ensure that there are no Private endpoints configured:

Plan 3:

Could you please confirm if you have a proxy / firewall within your corporate network ? If Yes, Please check if you can bypass it and then try testing again.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.