My subscription erroneously was disabled for "Suspicious Activity" and I cannot log a support ticket for review.

psivius 0

Hi,

My 12 months of popular free services plus more than 40 services that are always free subscription has been disabled due to suspicious activity in my subscription that violates the Microsoft Acceptable Use Policy.

I can confirm I have done nothing untoward. I have checked my spending limits and have hardly used a fraction of one months allocation. I have also upgraded to Pay-As-You-Go within the time frame specified.

Thus far I have simply spun up one virtual machine, setup networking and I have been going through the documentation to get myself acclimatized with the environment when all of a sudden, to my dismay, I receive a notice that my subscription has been disabled and to contact support, only to find that I am in no way able to log a support ticket.

I followed some links provided by Microsoft Help to Azure Community Support (link above) and was then informed to post my query here.

Can you please assist?

SadiqhAhmed-MSFT 38,891 Reputation points Microsoft Employee

2024-05-09T18:36:01+00:00
@psivius Sorry for the inconvenience this must have caused you!

Your issue sounds like there were at least one violation of the terms of service. Unfortunately, we are not able to assist with these issues on the forums as you must create a support request and work with the security team.

What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken.

Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit)

Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

If you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!

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My subscription erroneously was disabled for "Suspicious Activity" and I cannot log a support ticket for review.