Videos on Some Websites Do Not Play in Edge Beta or Stable

Harvestry of Ghosts 30

Videos on some sites do not play and only give an error message. For example, all game videos from nintendo.com do not play. Only an error message as shown in the image. ""Playback cannot continue. No available working or supported playlists."

Specifically, if Graphics Acceleration is enabled in the Edge settings, the error occurs. If Graphics Acceleration is disabled, the videos will start but that is not a fix as they then only play very slow/choppy/glitchy.

I have tested as far back as Edge 80 and the same videos did not work back then either, and that was FOUR YEARS ago. Also, the same videos DO in fact play with Graphics Acceleration enabled in the Dev and Canary builds, and have worked fine in those builds for a VERY, VERY long time. This issue only effect the Beta and Stable builds, but for some reason whatever is making them work in Dev and Canary has never been pushed to Beta or Stable... for YEARS. They also play without issue on the latest Firefox, Chrome, and Opera browsers.

I have tried resetting all Edge settings, a completely fresh install of Edge Beta and Stable, and also installing them on a fresh installation of Windows. The issue persists.

I have reported this issue via Edge/Help and Feedback/Send Feedback over, and over, and over, and over, and over, and over, and over, and over, and over, and over.... and it is never fixed.

For example, the videos on this page:
https://www.nintendo.com/us/store/products/endless-ocean-luminous-switch/

Clipboard_05-17-2024_01

Accepted answer

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-24T08:27:24.93+00:00

Hi @Harvestry of Ghosts,

We have checked the logs you uploaded and we think there is a problem with the video decode. Now please enter "edge://flags" in the Edge address bar, open it and enter "disable-accelerated-video-decode" in the search box, then disable this flag and try to see if the video can be opened normally.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Best regards,

Jinxin Wang
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1 additional answer

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-20T06:13:47.5766667+00:00

Hi @Harvestry of Ghosts,

I'm testing this site you provided on two of my own devices (win10 and win11). It can work normally regardless of whether "Graphics Acceleration" is turned on or not. I searched online for related resources about this issue, you can try enabling "Experimental Web Platform features" and "Hardware Secure Decryption Fallback" in "edge://flags" to see if it works fine. If it still doesn't work, you can check the developer tools console whether have any error messages.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Best regards,

Jinxin Wang
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Harvestry of Ghosts 30 Reputation points

2024-05-20T12:47:47.03+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

Enabling the flags you mentioned did not work.

Did you just load the page, or did you try to actually PLAY one of the videos? Because the error occurs when trying to play a video. I also asked in a few other locations and others have confirmed the videos not working, but that they DO work with both Canary and Dev builds.

I can reproduce this 100% the time. When it works on Canary and Dev but not Beta and Stable, with completely fresh installations and with default settings... that says video playback on the site is broken for Beta and Stable.

Again, did you try to actually START a video? Because I have had confirmation from others that they are not working on Beta and Stable. I can record video of this happening. I can record opening the page on Canary, Dev, Beta, and Stable to show video playback is broken on nintendo.com in Beta and Stable builds and can show all Edge settings in the video as well. I did open the Dev Tools, but I have no idea what I'm looking for there.

Let me know if providing a video reproducing this behavior will help to get it fixed. As stated, others have confirmed the videos will not play in ONLY Beta and Stable.

Harvestry of Ghosts 30 Reputation points

2024-05-20T22:34:43.5333333+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

Others comfirmed here:

https://techcommunity.microsoft.com/t5/discussions/videos-not-playing-in-edge-beta-or-stable/m-p/4077374#M62074

And more confirmations here:

https://www.reddit.com/r/MicrosoftEdge/comments/1b3ykpg/videos_on_official_nintendo_site_do_not_work/?rdt=58853

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-21T03:24:15.1133333+00:00

Hi @Harvestry of Ghosts,

I didn't just load the page, I tried playing the video and it plays fine on my device. I checked the video you uploaded to reproduce the problem and checked the video playback again on "www.reddit.com" and "www.nintendo.com". It plays normally here.

Therefore, please open the developer tools and provide me with screenshots of console error messages when playback fails and when playback is successful (graphics turned off).

Best Regards,

Jinxin Wang

Harvestry of Ghosts 30 Reputation points

2024-05-21T04:57:47.28+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

The reddit and Microsoft tech communites do not even have vidoes. Those links were to show that other people confirmed the same problem. The video CLEARLY shows not working in Beta and Stable, but working fine in Canady and Dev. All were CLEARLY fresh installs, default settings, clean profiles, etc. Myself and others confirmed the problem.

I have opened dev tools but do nto know what I am supposed to be looking for or how to find console error messages. Please provide steps to provide this information. Myself and several others confirmed this bug. It's not only me.

I provided clear 100% evidence. These are fresh installs as shown in the video. As per the links I provided I am not the only one experiencing this problem.

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-21T09:44:30.9366667+00:00

Hi @Harvestry of Ghosts,

We understand that you or others are experiencing this issue. So next we may need to collect some logs to continue troubleshooting this problem. Firstly, we need collect error information related to the developer tools (F12) console. Detailed steps and screenshots are as follows:

Please open "https://www.nintendo.com/us/" and try to play a video until the message "Playback cannot continue. No available working or supported playlists." occurs.

Once this error occurs, please right-click this webpage and select "inspect", then select "Console" in the top panel and provide a complete screenshot here.

The screenshot is as follows:

Harvestry of Ghosts 30 Reputation points

2024-05-22T16:43:41.4933333+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

I have created another video for you to see the console errors located.

I hope that is sufficient. Let me know if there is anything else I can provide.

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-23T10:17:48.0466667+00:00

Hi @Harvestry of Ghosts,

We checked the video you uploaded and found "VIDEOJS:ERR:(CODE:3 MEDIA_ERR_DECODE)" in the error message on the console. However, I searched for relevant resources and documents and could not find a detailed explanation and solution to the error message. Therefore, please enter "edge://media-internals/" in the Edge address bar. There will be records of your recently played videos. You can find and click on the access record in "www.nintendo" and take screenshots or record videos to me.

In addition, you can update the video driver on your problematic device and check if the problem still exists after the update.

Harvestry of Ghosts 30 Reputation points

2024-05-23T14:12:25.24+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

Screenshots are below.

My GPU drivers are always up to date the same day new drivers are released. Currently GeForce Game Ready Driver Version: 555.85 WHQL Release Date: 2024.5.21. However, Im uncertain how it could be a GPU driver issue if the videos play fine on Dev and Carary.

Harvestry of Ghosts 30 Reputation points

2024-05-23T14:21:51.4366667+00:00

~~snip~~

Harvestry of Ghosts 30 Reputation points

2024-05-24T12:36:48.7833333+00:00

edit: double post

Harvestry of Ghosts 30 Reputation points

2024-05-24T12:41:10.16+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

This fixed the problem. Thank you for your help on this matter. It is greatly appreciated.

Now my question is, why does that flag need to be disabled with Beta and Stable but not Dev and Canary? And is that something that will now change in upcoming releases?

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-27T09:16:03.54+00:00

Hi @Harvestry of Ghosts,

First of all, this flag is used to disable the hardware acceleration function of video decoding.

Secondly, as to why Dev and Canary don't need to disable the flag. As you have understanded, Dev and Canary can play videos normally, and the versions of Dev and Canary are higher than Stable. This should be changed in a future release in stable Edge, but I'm not sure which version will do it. We can all keep focus for upcoming updates.

In addition, I will convert the comment containing the solution into an Answer to help more users who encounter this problem.

Harvestry of Ghosts 30 Reputation points

2024-05-28T16:40:34.96+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

If the flag is to disable the hardware acceleration, why does it not work to simply disable the "Use graphics acceleration when available" setting in the normal Edge settings? Is that setting then considered to be at least partially broken in Beta and Stable... or?

Why do the videos play fine for some people with both settings enabled in Beta nd Stable, but for some only in Dev and Canary with both enabled?

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-29T07:40:44.6766667+00:00

Hi @Harvestry of Ghosts,

This flag is about hardware accelerated decoding of videos, so it is different from "Use graphics acceleration when available" in Edge settings. Of course, this setting cannot be considered broken in Stable or Beta.

Regarding the problem that some machines cannot play videos normally after enabling the two settings in Stable or Beta, I think it may be related to the graphics card or some hardware, but for the specific situation of each computer, there may be other problems. Therefore, I am not sure what exactly caused this phenomenon.

Best Regards,

Jinxin Wang

Harvestry of Ghosts 30 Reputation points

2024-05-29T15:01:02.2933333+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

It can't be GPU or hardware related. All four channels of Edge are running on the exact same PC with the exact same hardware. When two of them need the flag set to disabled but the other two do not, that says it is a problem with Beta and Stable, not with hardware. My hardware is the same, what changes is the channel of Edge being used. There is obviously something going on with Stable and Beta to need the flag set to disabled, where it is not necessary to disable in Canary or Dev. Have you forwarded this information to the proper people who wil be looking to find out why? As stated previously, I tested all the way back to Edge 80 and this was happening back then too. So something is different with Canary and Dev, not with my hardware. Hardware stayed the same across all channels.

Harvestry of Ghosts 30 Reputation points

2024-05-29T15:15:19.03+00:00

@Jinxin Wang (Shanghai Wicresoft Co Ltd)

I'm not sure why I type replies that seemingly disappear after pressing the "Add comment" button. Then they show up after I sumbit it a second time. That's why there were a couple double posts. Anyway... typing this reply for the second time:

I don't believe it to be an issue with GPU or hardware becasue the exact same hardware was used for all four channels of Edge. That tells me the issue lies with the Beta and Stable channels because the flag does not need to be diabled on Canary or Dev when using the exact same PC and hardware that are being used for Beta and Stable. As previously stated, I tested all the way back to Edge 80 and this was occuring even back then. There has to be some code in Canary and Dev that was never pushed to Beta and Stable. I hope the proper team is looking into this.

Edit: Yup. My prior comment magically appeared immediately after I submit this one. Has happend three times now. Something broken with the forum.

Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor

2024-05-30T09:56:39.4533333+00:00

Hi @Harvestry of Ghosts,

I have deleted the log (including the video) you uploaded because it may contain your personal information. I read your latest comment and I understand what you mean, but I do not have the authority or means to find the right person to find out the problem. And depending on the problem, this may need to collect more logs to locate it, which may also take more time. So, I suggest you can click here and select "Support for business" to open a ticket. Through this way you can solve your problem more effectively.
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Videos on Some Websites Do Not Play in Edge Beta or Stable

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