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Teams external access is not working

IniobongNkanga-8038 266 Reputation points
2024-05-23T01:06:53.6266667+00:00

Hello 

 

Please i need your help on this issue.

 

One of our 1 (nagan) she is unable to send a message to one external user (donal) and receives the message that Donal needs to accept the chat request before she can send the next message.

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Donal did not receive any message to accept/block prompts).

 

But Donal is still able to send messages to Jean but this is a one-way communication. -see image

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External sharing/chat is already enabled, and chats were flowing normally until the morning of 4/24/2024.

 I tested with my own account and was able to establish 2-way communication with Donal.

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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Robin Sheng-MSFT 860 Reputation points Microsoft Vendor
    2024-05-23T05:47:07.6633333+00:00

    Hi @IniobongNkanga-8038

    Based on your case description, we recommend that you unblock people from Teams settings.

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    If you want to accept, block, or delete chat requests from people outside your organization, please refer to this. It is also recommended that you contact your administrator to configure organizational settings and user policies for external access, refer to this reference.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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