OneNote doesn't sync my notes

Question

Hi, I use OneNote for a year and I allways have troubles with synchronization of my notes. Now I need to reinstall OS, so I need to backup all my notes in OneNote. If I start the synchronization I can see progress bar, but in the task manager, I see that OneNote sending no data, just using RAM and hard disk. The synchronization never ends and there are no more synchronized notes at the cloud. Could you help me please?

Answer 1

Hi,

Did you use the correct account to sync Notebooks in OneNote?

I suggest you check if the steps of syncing Notebooks is correct, refer to this support article:

https://support.microsoft.com/en-us/office/sync-a-notebook-in-onenote-on-windows-1986c4cf-7716-4c78-b7e7-479be30992c7

Then you can go to OneNote for web and check if the Notebooks sync successfully.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Hi, thank you for your help. I have hopefully found the solution. There are PDF files and there are the problem of the synchronization, maybe their size. I deleted this partition and now I try it again. Thank you for your help

Answer 3

Go to File > Options > Sync, and check the box next to Sync notebooks automatically. Press OK to save and exit the options window. Now, the notebook will update when changes are made. Close and reopen OneNote

You may visit this article for furthermore assistance:

https://support.microsoft.com/en-us/office/sync-a-notebook-in-onenote-on-windows-1986c4cf-7716-4c78-b7e7-479be30992c7

@everyone @Martin Zuzek @laila @Ruqaiyah Rogers @Ruqaia Fareed