Payment Declined

Question

Hello, Please help me. I'm having trouble paying my current bill. It works fine before. I'm using My Bank Account (VISA) BDO to be exact.
But now whenever I try to pay. My card declines, but it works perfectly fine with other transactions also there's no problem in my balance. I tried to add new account (new payment method) but the system declines it again. I tried to use different bank account it also declines. I don't know what to do.

Answer 1

Hi Iloilo Lubricants Sales Center,

You may troubleshoot the card declined error in the Azure portal by referring to the following URLs.

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/billing-troubleshoot-azure-payment-issues

If you are unable to fix the issue, contact Azure Support.

https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

Hope this helps

Answer 2

@Iloilo Lubricants Sales Center Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

You may experience an issue or error in which a card is declined at Azure sign-up or after you've started using your Azure subscription.

To resolve your issue, please refer to suggestion mentioned in this article. Troubleshoot a declined card

If the issue is still not rectified, I would recommend to please contact, Billing and Subscription team would be the best to provide more insight and guidance on this scenario based on your region and requirement. https://azure.microsoft.com/en-us/support/options/ it's free, and it's the best choice for you.

Please let us know if you have any further queries. I’m happy to assist you further.     

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